Took my two kittens there to get checked over I just got them and their first shots the price was outrageous will never go back all they care about is the money it was about three times more than it should have been !!
I family cannot say enough about blackwater vet dr. Mason we cannot say enough about him I've been to a lot of vets in my time and dr. Mason is the only one I recommend to anyone he is CARING COMPASSIONATE LOVING VET THAT WE HAVE EVER COME ACROSS AND VERY GENTLE when it comes down to putting your pet down he hurts with you and he gives you the time did you need to stay with your animal before you leave it dr. Mason we personally want to thank you very much for everything you have done for our animals over the past several years YOU ARE A WONDERFUL VET AND YOUR STAFF IS WONDERFUL ALSO THANK YOU ALL FOR YOUR MANY MANY YEARS OF SERVICE THE VANDELL FAMILY
Everyone is so caring and courteous. They take excellent care of your pets. The best veterinary I have been to.
Everyone is so nice and they treat your pets as if they were their own. I wouldn't go anywhere else
The vets here are wonderful. I recommend them to anyone in the area needing some pet care.
Awesome team of care givers. Everyone there makes you feel as if you and your pet are the most important thing going on while you're with them. Friendly and helpful all the time.
I've been going here for 7yrs. They have the best staff and vets!
Love the Drs and all the staff here. Wouldn't take my family members anywhere else
Always friendly and the vets are very knowledgeable and caring. Saved my boxer's life when correctly diagnosing a closed infected uterus...they told me to go to AVC for the surgery and called to get her in THAT DAY. It saved her life. Also, Dr. Sula actually made a house call to put my older boxer down, and 5 stars for compassion. It made a very difficult decision a little easier. No stress on my dog, and then they sent a contribution in my dog's name to the Maura Fund. Very caring vets and staff.
Extremely knowledgeable with awesome staff! They are great in both emergencies and check-ups. I love bringing my pets here!
Blackwater always provides the best care for my pets. They know their stuff, but more importantly, they care about their patients.
Friendly, caring, thorough staff and doctors that make you part of the family. The best there is!
I can't say enough good things about the Doctors and staff that truly care about the animals and customers that bring their pets in for care
They are always so welcoming and sweet to our corgis. They absolutely LOVE going to the vet!
Amazing service with knowledgeable, compassionate staff
We are always treated with so much love and care! The Blackwater team is SO kind and accommodating to my pup Charlotte and myself, they will always be my first choice vet.
Awesome staff who are all very knowledgeable. Feels like family when you are there. They are always looking out for your pets best interest
Love BLACKWATER !
All the staff are very caring and pleasant. They care about your pets as if they were theirs.
Staff is lovely! Answers phone with a pleasant tone/greeting! Squeezed us in and took great care of our cat. Awesome place! Great staff
If I could give this place no stars I would! About a month ago when I called around to different farm vets to make sure we had one set up for our pregnant Nigerian Dwarf Goat. (In case of any emergency) they told me they take goats and are there for any emergency. They proceeded to tell me about how the emergency situation works and to call if we run into any problems. Sounds good right?
Well last night our doe went into labor and the baby got stuck and no matter what, we couldn't get it back in to turn it or get it out. And our doe was starting to fade. I called the vet and laid out all that was happening and I got back "well first is she a regular patient here" I proceeded to explain that she wasn't (we do all care our selves) but wasn't told she needed to be when I called a month ago. For the uncompassionate person on the other line to say "we don't accept any patients after hours, even in emergencies" I proceeded to keep asking for them to reconsider and to please help her, I'd even drive her! And the person on the other end just kept saying "there is nothing we can do for you, you have to find someone else. This is after hours so we won't be accepting any new patients." After begging for them to take her, I finally realized I was getting no where and hung up to find another vet. Which they wouldn't even help me with, not even just a name or number. I called several emergency vets and both provided names and numbers. They were very helpful! After an hour we found a wonderful vet that helped our doe. The first baby died but she had 2 healthy girls and our doe was doing so much better!
I was unaware of Blackwater Vet policy because they never told me! I was up front about the fact that we do all care ourselves when I called them a month ago and they had no problem with it then! Then they were more than willing to let my doe die just to uphold a policy. I hope no one ever has to go through the scare we did. For a vet hospital who cares for many different kinds of animals, to not put an animals life first seems like one that shouldn't be in this business.
Best vets and staff. Wouldn't want to bring my animals anywhere else!
Have been a client for 30 plus years even before they were in Salisbury. They treat your pets as if their own.. Cant say enough about how fantastic they are as a team and veterinarians
I recently adopted a dog and needed to get vet records sent over from Blackwater. Tammy made me feel very uncomfortable and uneasy about my dogs previous medical history, saying he was extremely aggressive and had an extensive bite history along with multiple other issues. I was confused because this did not sound anything like the sweet dog I had just adopted. Once I was able to see a new vet and go over his medical history sent over from Blackwater, there was absolutely no mention of the aggressive behavior, biting incidents or dog fights that Tammy had previously told me about. You would think that someone working so closely with animals would not try to scare a new dog owner from caring for an abused dog but that s exactly what she tried to do. Thankfully, I did not take her advise and saw a new vet who is happy to help me care for my rescue pup.
Very caring of all animals and their people. Very knowledgeable.
Love!! Everyone here are wonderful, caring and understanding. They give my dogs first rate care.
They treat our animals like they treat thier own fur babies
My horses have the pleasure of seeing Dr. Clark! She is caring, knowledgeable, and just an awesome person who truly worries about her patients well-being. She is always on time and gives a call to let you know a definite time to expect her.
Do your animals a favor and have them come see the special people at Blackwater veterinary. I'm sure your pets will thank you, mine certainly do!! :)
Excellent diagnostics, caring handling, and compassionate. The best!!
Blackwater Vet staff are professional, kind, and do the utmost to make our pets feel safe. I have one dog that hates going but our favorite vet and assistants are so gentle with her that when we're all done, the tail always wags.
All of the staff here are fantastic! I brought my pet rabbit here for a standard surgery and Dr. Mason was knowledgeable as well as attentive. He noticed a bump on my rabbit's chin which could be indicative of an illness which was completely unrelated to his surgery. Dr. Mason was able to send my rabbit and myself home with the medication he needed the same day (and all at a very affordable price!).
I am incredibly thankful for all of the staff at Blackwater Vet. Without them my rabbit's illness could have gone undetected which would have led to him being in bad shape. Instead, he is happy and recovering well, and I'm so glad that I brought him here as I truly believe that no one could have done a better job. I brought my pet in for a routine procedure and Dr. Mason and the other staff saved him from a serious illness!
Friendly front desk staff but I was absolutely not impressed with the Vet we saw. He caused so much extra stress and anxiety for both me and my dog. Gave two stars for the desk staff.
Best doctors!!!! Awesome, caring staff. Wouldn't go anywhere else, highly reccomend.
I've moved a bit in my adult life, and I've had at least 7 different vets caring for various dogs and cats through the years. Without question, Blackwater Vet service is the the best overall practice I've ever used. All 4 vets, the vet techs, the reception team - they are fantastic! They are practical - they will discuss care options, RX options, and even offer behavioral advice. In addition, as a practice that also deals with large animal / farm practice, they offer home services even for small pets- dogs and cats. As my giant breed dog aged, getting him in the car was near impossible, and they came to the house for his care. And when he finally let me know it was time to say goodbye, on a sunday night, they had a vet on call that was able to get to my rural home, very quickly, to end his suffering. I could not recommend BVS more highly.
After a very bad experience at vca in boscawen black water earned my trust back. My dogs and I love this place
My cats (Toby, Nina, Issie, Paw/Flex, and Mileo) and my dogs (Dixie, Ty, Sable, Holly) all LOVE visits from Dr. Matt Mason. I enjoy him too as well as my loving pets do. I enjoy Matt Mason because he is nice and he takes his job seriously at all times. I enjoy the polite workers their and they are all very nice and helpful I love them.
Sincerely,
Emma Clark Leathers
(Jessica Clark's Daughter) (Mark Leathers Daughter) (Sue and Bruce's Grand Daughter)
We brought a stray cat in to the vet because we had heard good things about Matt Mason and because my regular vet is about 45 minutes away from my house. We saw a different vet that works for him. The vet seemed nervous and did not listen with the stethoscope on one side of the cat. When she shaved her belly to see if she was spayed she shaved above the belly button instead of below. We asked to check for ear mites and they said nothing about it. They said wait ten days for quarantine then we will give her a rabies shot and do all the blood test. Which will cost more money for an office visit. I called my regular vet later that day. They said there was no need for quarantine and that they would see her as soon as possible. I took her in to my regular vet and within minutes my vet said she would like to check the cat for hyperthyroidism due to the increased heart rate and prominent thyroid. She also found ear mites. They did a blood test and she does have hyperthyroidism and needed a deep cleaning because of the ear mites. I don't know if it was just an off day for this vet but I was disappointed with the service. I did speak to the owner of blackwater Matt mason about these concerns and he defended his vets actions. Matt Mason was rude to us for having concerns about his practice. It seemed like all they are interested is money.
My wife has been going to Dr. Mason and the rest of the staff here with her pets since she was a child. I have been a devoted customer since the first time I went with her for a basic checkup of our cat. This office continues to impress me, so much so that even though we now live 90 minutes away, we still use them as our primary vet.
To the person who accused them of only caring about money, I find it hard to believe considering that they have never once tried to sell me something I didn't need and in fact both the doctors and their staff have gone out of their way to offer more effective and less expensive solutions for me on multiple occasions. This office cares so much about the animals they help and the people who loves those animals that I just don't know how they do it. No matter where I live, Backwater will always be my primary vet for the rest of my life.
Excellent facilities. Great customer service..very professional..Clean and attractive
About 15 years ago my cats leg was virtually hanging off. I was very upset on an early Sunday morning! I called several vets and Blackwater was the ONLY one to come in on their off-time and help my cat. They truly care about your animal! I have been with them since! I will always give them my service!
Love this place! The docs, the techs, the people at the counter-they may be techs too-I'm not sure. They are all great. We drive from Chichester to Salisbury because I don't want to change Vets! Banning loves to go see his friends there!
Jen the owner and Vet is the best.! I trust her and you can too.!
Have been using Blackwater for some time, first for horses, and they are great with them. Then for Dogs and Cats. They are always professional and friendly and helpful in diagnosing problems. Love that they are always on call, and will be there to help in emergencies nights or weekends. Knowing they are there 24/7 is the most important, they do not desert you!
Wonderful staff, Dr.Matt is the greatest. I'm blessed to have them watching over my furbabies!!!
Extremely friendly,knowledgeable and helpful...rescued 2 horses knowing nothing about them and the staff and disgrace been a saving grace. They've made suggestions,came out to the farm for check ups etc. Without them these two amazing creatures would've had to have been put down.
This place is amazing. My family has many pets, they have been perfect to my animals. Nothing but good things to say.
blackwatervet.com
