If I could give this place no stars I would! About...

If I could give this place no stars I would! About a month ago when I called around to different farm vets to make sure we had one set up for our pregnant Nigerian Dwarf Goat. (In case of any emergency) they told me they take goats and are there for any emergency. They proceeded to tell me about how the emergency situation works and to call if we run into any problems. Sounds good right?
Well last night our doe went into labor and the baby got stuck and no matter what, we couldn't get it back in to turn it or get it out. And our doe was starting to fade. I called the vet and laid out all that was happening and I got back "well first is she a regular patient here" I proceeded to explain that she wasn't (we do all care our selves) but wasn't told she needed to be when I called a month ago. For the uncompassionate person on the other line to say "we don't accept any patients after hours, even in emergencies" I proceeded to keep asking for them to reconsider and to please help her, I'd even drive her! And the person on the other end just kept saying "there is nothing we can do for you, you have to find someone else. This is after hours so we won't be accepting any new patients." After begging for them to take her, I finally realized I was getting no where and hung up to find another vet. Which they wouldn't even help me with, not even just a name or number. I called several emergency vets and both provided names and numbers. They were very helpful! After an hour we found a wonderful vet that helped our doe. The first baby died but she had 2 healthy girls and our doe was doing so much better!
I was unaware of Blackwater Vet policy because they never told me! I was up front about the fact that we do all care ourselves when I called them a month ago and they had no problem with it then! Then they were more than willing to let my doe die just to uphold a policy. I hope no one ever has to go through the scare we did. For a vet hospital who cares for many different kinds of animals, to not put an animals life first seems like one that shouldn't be in this business.