3 years ago
2 different bike shops; 2 very different experienc...
2 different bike shops; 2 very different experiences:
So it's a strange time for everyone. No disrespect to Smitty's but I thought this was interesting. I stopped by Smitty's (closer to my house) and offered to pay them to swap out one bike seat for another. I'm kinda handy in general but I don't know what it is about bike seats - I always screw something up so I defer to the experts. I thought it would be easier for everyone involved if I simply brought in the stem with the existing seat still attached along with the new seat. I was told by the woman at Smitty's that I'd have to drive back home and retrieve the entire bicycle. ??? Okay, so I called Bishop's and they said no problem - bring it on in. In fact, not only did they not mind that the seat and stem were detached from the bike, they also did the job Johnny-on-the-spot. Oh, and guess what else? They didn't charge me a dime! So to summarize: had I followed orders from Smitty's I would have driven back home, climbed the 25 steps up to my basement to retrieve my bike, reinstall the stem, carry the bike back down those same 25 steps, load the bike back in the truck, drive back to Smitty's, fill out a work order, leave the bike overnight, come back and pick it up the next day or two, and pay for it. Or, I could have had this amazing customer service experience at Bishop's. Which would you prefer?
I love this place. I will cruise right on by Smitty's and everyone else and drive the extra 20 minutes to Bishop's from now on.