Binotel LLC. Review

Everything is fine, all expectations are met, everything works fine

Customer-oriented company. I felt it very subtly.
Efficiency. The problem / task usually takes 2 hours to complete.
Lots of possibilities. You find yourself in the realm of settings that you want to twist) I was especially pleased with the statistics collected and sent directly to Google Analytics.

Thanks to Anna Serebryakova - the most competent employee of the company with whom I spoke. Her enthusiasm, trepidation and competence struck me from the first conversation and continues for almost two months.

I want to express my gratitude to the Binotel team and separately to our manager Vyacheslav Mikhailov for the excellent service. Thanks for the work.

Cool! I'm happy!!! Special thanks to the manager Artem Chorny !!! Specialist - a man in his place! Available clearly communicated information! Thank you!

We have been using Binotel telephony for about two years. Everyone is happy, Binotel provides a wide range of different services and solutions to fully ensure the smooth operation of the sales department.
For the marketing department, call-tracking and pass-through call analytics were very useful - it helps a lot to evaluate the return on investment in advertising channels.
Pleases professionalism and high competence of the company's specialists. We are accompanied by Anna Miroshnichenko - an excellent telephony expert and project manager. She always provides comprehensive advice on urgent issues, helps to quickly solve problems, quickly connects with specialized experts. Perhaps we were just very lucky with a support specialist, or else Binotel really fundamentally approaches the selection and training of its employees.
I wish you to grow and develop not only in the reach of users, but also in different directions, with such a professional approach you can provide any other quality services in business support without any problems.

We really enjoyed working with this company. Everything is solved very quickly, ready to help on any issue. Information is provided quickly and qualitatively.
We want to thank our manager Daniil V., a professional of his business. !!!

Thanks post from a satisfied customer :)
Great company with great customer support managers. I have been using Binotel for about a year, they process all requests quickly and efficiently, and go to a meeting.

Great customer service! Quick feedback in case of any question, detailed consultation of all the intricacies of the PBX, tariffs, lightning fast network connection. Launch on the same day, upon signing the contract. I am very pleased with the cooperation! Recommend!

We use the services of Binochel a little more than a month, but already managed to assess the benefits of working with them. All processes are arranged on a full automatic machine, any issue is solved in minutes, it is very convenient in use, because now we have the base of all those who tried to call us, but the manager was busy, or in non-working hours, which allows you to pay attention to each client. our online store and a lot of opportunities that we have not even guessed about. Special thanks to Igor Kurin, the manager of the company "Binotel"! It's very nice that Igor often contacts us to show you the additional capabilities of Binotel, which we have not yet used, but we are able to. Very cool company, super opportunities and sincere experience for their clients. Well done! Keep it up!!!

I have been using the services of the company for more than a month, helped to solve all communication problems, established an internal line, connected all numbers to a single database. A complete reporting system and, most importantly, quality integration with the CRM system. About those. support, there are no complaints, the guys quickly solve all the problems, which, fortunately, are very few, regarding past experience working with other companies.

In general, I am very pleased with the quality of the services provided!

I share feedback on the work of an employee Michael.
Mikhail is a competent specialist, considerate and polite in communication, has good working information and skills!

That's all good, telephony works more than not, BUT such things enrage:
- switching of call scenarios only through support. Especially when you need it urgently. Instead of working, you must call support. I have about 10 calls in two weeks
- support work schedule. Especially based on point 1, if you have an urgent replacement of a fighter - no one will switch your phone after 18:30. If something breaks down at night, and you work 24/7, no one is interested. Wait for the morning.
- Reaction to business stops. If something is broken globally, you will only know about it by a busy telephone line. Timeline for a decision? Well, try, call.
In general, as a partner of a small private entrepreneur - everything is fine, cheap, reliable. As soon as the scale appears, everything is not so rosy. And the problem lies in the processes, not the people.

Affordable communication, sometimes of course fails quality, but the guys quickly respond to technical problems. At this stage of cooperation, all the rules. Thank! Special thanks to our manager Sergey !!!!!!!!

We installed the PBX and call tracking are very pleased with the work of the binotel, many thanks for the help in setting up the tracking tracking for Eugene and manager Roman. They are truly professionals. Regards, 1v.kz

work great, thanks manager Maxim! does everything quickly, handsome in one word! :)

I thank the Binotel employees for the highest level of competence! In particular, I would like to note the professionalism of our leading manager Roman Romanenko. Employees provided support at all stages of the connection and helped solve issues of any complexity. Recommended!

Recently, we began to cooperate with this company, everything suits! It is difficult to get through to those. support, but later always call back and help! In general, everything is fine, we will continue to work, I advise!

I want to mention the manager Anastasia Pupchenko, everything is available told, everything helped from 0 and to complete the work!

I would like to thank Binotel and Daria Bondarenko in particular for providing quality service and prompt response to requests.

Fully pleased with the cooperation! Quick technical support! Good communication! All my wishes are taken into account! I recommend Bogdan Gritsenko as a cool specialist! Now no call to our company will be left without attention!

Almost a year of work - no complaints. Everything works clearly, all issues are resolved quickly - just exactly what my office needed.

For a long time, we were looking for a solution for arranging office telephony in remote cities, holding conferences, and finally decided! Excellent work as managers (Yulia Grebenyuk - always helps!), And those. staff. I think on the CIS market "Binotel" is the best solution, but in Kazakhstan there are no competitors for sure! Keep it up! five!

For half a year of use, a sea of lost time, lost profits and customers.

I have never regretted that I chose Binotel! They work clearly without any questions. Special thanks to personal manager Roman, he is just a magician. The technical department also works great. Thanks to the Binotel team for the quick feedback !!!!

Connected telephony everything is OK
We launched the site, began to check the numbers
one of the numbers 044 .... was transferred to another company without notice to us.
We are very upset because more than 10 contracts were signed with this number, an e-mail newsletter was made ... a lot of money was spent.
The quality department reported that - "we are not obliged to inform you of the transfer of the number", they do not respond to a request to contact the chief of the quality department .....
Very upset

They are satisfied with the work of the service, everything is done promptly. Thank you for your cooperation!) Thank you very much, Vitaliy Taraday!

I will subscribe to every word of the previous comment !!!!! "Permanent problems. The site does not work. You cannot call Binotel employees. Constant problems with the quality of communication. Their excuses that this equipment is bad are false. We bought everything new and again it doesn t work. Because of them, we constantly lose customers!"

We have been using the services of Binotel for over 4 years (CRM system, Call Tracking) almost no complaints. Not long ago, we connected to a virtual PBX, quickly contacted the discussed conditions, and within one day everything was connected and configured, thanks to the manager Igor Kurinnoy.

Sergey Kolbasov is a miracle, a responsive and patient employee. Most companies wish to have such responsible and prudent employees. Thanks to him for that. I recommend to everyone!!!!

Can we chip in so that you put two people in technical support around the clock ?? A disgrace.

We have a seasonal business and during our season binotel often "buggy" and it is impossible to call the support service!

We have been cooperating with Binotel for a long time, we can see the dynamics of development and the improvement of the quality of service. At the moment, they have all the telephony for all projects, there are no complaints, they are satisfied, everything is working stably. Special thanks to our manager Ilona Romanyuk, all our tasks are always under control.

Convenient solutions for organizing a telephone exchange of an online store. The only thing ... you need to carefully monitor the entire setup of accounts, redirects, because mistakes often happen

Well set team work. They try to resolve all issues promptly. While there are no special complaints. thank

Not so long ago, we began to cooperate with Binotel. Special thanks to manager Aleksey Bulchak. Accompaniment, clarification is ideal.
Regarding the service itself, I can say that it is very useful and affordable, the availability of existing CRM adds value to the product.
Thank you for the good decision to control and support sales. I wish the development of your company!

Very satisfied with the service. Enough capacity for a very small budget. Customer focus is just super.

I already use the services of this company for almost a month, I am generally happy with everything and I can recommend, there are no complaints, I also want to express my gratitude to the client manager Shklyar Lina, always in touch, answers questions very quickly, everything tells in detail, I bet 5 for work as a manager!

They explained everything clearly. Constantly called back, asked if everything worked.
Special thanks to manager Mikhail. For our part, we were very stupid, and it was he who put everything on the shelves.

Telephony works fine.

Thanks!

We use the services of Binotel Company not so long ago, but we do not intend to stop cooperation, as we are satisfied with the quality of services, the speed of response of the manager and the technical support staff. I think that starting work with this company will definitely help us, and for our part, to improve the work of our Company!

We have been working with BINOTEL for literally a month, but the impressions are only positive.
Fast reaction
Polite, friendly staff are PROFESSIONALS.
Convenient interface of a personal account (everything is clear and accessible) - there is all the data (and even more) that I need to work.
I will continue to cooperate further.

Just useless company. A terrible connection, constantly breaking down, heard like a robot. We constantly submit an application for a technician to come to us and get everything. The same girl is calling, as I understand it, assigned to us and always have one argument - reboot your phone, base, modem. Come on? Do you really think that companies work idiots who do not understand how your relationship works? I just see how this company still lives, as your office did not burn, I do not know ...

Nice service. But there is one "BUT". If for some reason you did not manage to pay the payment for the services, the next day the TERRORIST - Ransomware mode (officially - DEBT ) is turned on: for all internal numbers that are registered with the company, the robot starts calling, which reports what is debt and so on. Not only is this unethical, it also distracts all employees who are forced to answer these calls! Horror!
Invalid practice! I am disconnecting from the service, although I have been a client for several years. Fortunately, there are worthy competitors

Excellent company, I have a lot of customers using the services. The service is super, the support is excellent. I advise. Special thanks to Ivan Vasilkov.

We thank the Binotel team, Olga Kulumbekova separately for help in solving the tasks!

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23.10.20

High-quality professional service and attentive attitude to customer's wishes. Thank you for your cooperation!

I led the Binotel connection in an online hardware store. We have 27 subscribers. Early was Asterisk. Very worried, because. read negative reviews. in practice, I can say that the technical support they have at their best. We have our own gateway, which flew a couple of times, because of problems with the provider from our side. Dial in technical support for 2-7min, always the first time. With me on the line, through remote access configured. For 10-15min call-center already worked. In combat, I checked and the impression is very positive! The quality of the call center has increased due to convenient analytics and call tracking. From myself I recommend and regret that I did not connect before. Special thanks to manager Alexander! Which from time to time calls just to find out if there are any problems and whether everyone is happy)

Based on experience in a previous company, our company manager insisted on connecting BINOTEL services. Telephony works perfectly and without failures, especially pleased with the opportunity to track the effectiveness of employees and listen to telephone conversations, to improve the quality of service. With the active assistance of the manager of Binotel Sergey Kolbasov, the process of connecting and configuring telephony was smooth and easy. So Sergey separate thank you very much!

Connection 1 Enterprise:
Manager's job - 100% sells everything and a lot.
The work of Tech Support 50/50 needs to be checked and controlled by all scenarios.
Virtual PBX system - 80% is conveniently interesting if more than 100 employees are better than their Asterisk.
In general, not bad, at the rate of 30 users 10 external lines 1000UAH \ m

For a long time they decided to buy a telephone exchange from iron or put a virtual telephone exchange. The choice fell on the virtual because of simplicity, convenience and most importantly the ability to refuse if something goes wrong. The main goal is not to miss a single client, monitor the flow of calls and understand which channels the calls go through. The search for such a PBX brought us to Binotel. What can I say, our Ukrainian colleagues have long succeeded in such products ... Whatever the programmer from Ukraine is a godsend. And we were not mistaken. Binotel opened to us in the person of a great manager. Interrupt Anton! In the absence of knowledge of any technical nuances without Anton, it would definitely lead to the fact that we would abandon the idea of introducing such a service. But with Anton, time went unnoticed, and after 2 weeks, voila, without paying for the service, we already have excellent telephony with voice menus, recordings, scripts, analytics (I m generally delighted with it!). Everything is visible and everything is clear. Now it s easy to make decisions about advertising campaigns, introducing additional staff, redistributing calls, politeness of some customers and the promises they are given. To celebrate, payment was made for six months immediately. I wish everyone good luck, Anton success and advancement, and those who are planning to introduce automatic telephone exchanges - not to be afraid and act!

Thank you for your cooperation! The guys are professionals. High-quality and fast solutions, easy to read. It has established itself as a responsible company for us.

Excellent company, friendly staff! Help to understand any questions. Our consultant Lina Shklyar, always offers possible solutions to problems and advises on any issue. We recommend to cooperation!

Thanks to Binotel, my call center has shown good results. I want to thank Nadezhda, who helped me a lot. I recommend Binotel to everyone

In general, everyone is satisfied, thanks to the manager Julia for the support. There were many nuances that were solved in one way or another, in principle, they can be ignored, if in the future everything will work smoothly. Value for money is maintained, based on its short life of Binotel services, I can recommend

Hello, I would like to share your feedback. Yesterday the manager called from the binotel company, gave a good exhaustive consultation. To make my final decision, I promised to call back today at four o'clock. I warned my manager that we will be called back at four o'clock, postponed all our business and waited for a call, which would give us more detailed advice on the interface of IP telephony. As a result, until 18-00, we are not someone who did not call back, how did I look in front of your manager? As a conclusion, I can make that your services are at the same level! I will look for another operator of this service.

I recommend telephony Binotel! When connecting, there was no difficulty, pleased with the professional consultation of the manager - Olga Shapoval and technical support. Thanks!

Bad targeted ads, show up out of context in wrong language and with irrelevant services

I can not compare the service with competitors, because no experience, but was very pleased. The "GET CALL" service was set up quickly, the next day everyone tested it and helped set up google analytics. A friendly impression was intuitive. Special thanks to manager Valeria Zakharchenko for patience and help!
sad.biz.ua

I changed my review to solid 5 with 1! Everything became very good! There is no reason to be dissatisfied with work! Support service is also on the level!

Binotel helps to solve many problems in terms of the effectiveness of not only staff but also advertising media, which saves valuable resources. Also, the success of the work largely depends on the work of the manager, we were lucky, we got the best, perfect understanding and interaction, the problem that arises is solved in the shortest possible time. Definitely recommend guys are professionals and support at the highest level of quality

Everything was done very quickly and efficiently.
I liked the manager Ksenia Trofimchuk very much, told everything in detail and helped with the connection.
Recommend!

Recently switched to IP telephony. Initially, when considering such an option for working with calls for our network, we contacted for consultation, set out everything as detailed and detailed as possible.

We are very pleased with the work during the connection, manager Sergey Kolbasov was assigned to us. We took into account all our wishes, picked up a suitable tariff.

We have been using the service for more than a month - everything is super.

"Great product for the right price." Virtual PBX Binotel (Binotel) introduces new features and works to improve its product, this is noticeable.
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~ The client can choose for himself a convenient package of services from small business to large (Lite, Pro, Enterprise);
~ You can connect as one office or several, offices in different cities;
~ Own CRM system (+ integration);
~ Call Tracking function - the ability to track the conversion of site visitors to phone calls;
~ Get Call is a "call me back in 30 sec" plugin
~ Convenient interface of a personal account, operational service of those. support and other others ...
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Special thanks to the manager Elena Yunosheva, I recommend!

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Satisfied with the service! I use ... The advantage is ease of use and most importantly does not load the page code ... Therefore, 5 points!

Thank you very much to binotel, and especially to manager Sergey, there were a lot of questions, they helped, we did everything, now we enjoy the functional work from binotel!

There are regular failures. This week for the second time in hours !!! the lines stop working, the site does not work, the number of those support in the out. I do not recommend to anyone.

Great service! We connected a new number. Quickly, efficiently and punctually. Great feedback. Additional options, optimal options and functionality are offered. Manager Ksenia - just super!

Awful tech support! The third day can not solve the problem and come up with fairy tales to move out

Today is the largest virtual telephony company. Not perfect, but no better options

An excellent company, we have been using it for about a year and are very pleased with the service. Special thanks to Olesa Terentyuk for quick feedback and willingness to answer all your questions. We recommend to everyone who is interested in this service!

Technical support at Binotel - great guys, if you managed to get through. Today I called 3 times - to no avail. I called all their phones, had a fight to start moving. Here I sit waiting for the restoration of the work of one of the cards.
Subjectively - the quality of communication has lately faded.
Already with them for more than 2 years. If I knew someone with a similar service, I would have already gone to them.
something like this...

We have been working with Binotel for a long time! Better organization is hard to come up with! Very responsive managers who are always ready to help and solve even the most unusual issues, especially I would like to highlight the manager Bogdan, a man with a capital letter! Reliable professional, always goes to a meeting and is ready to grasp the essence of the issue! Very satisfied with the service and recommend to everyone!

Thanks to the Binotel team! Competent employees, efficient solution to our problems, constant feedback. Thanks!

The quality of service is just awful! I worked for a month, faced several communication problems in a month, remained without communication and the Internet, lost sales! Not a single manager could clearly answer the questions! We made a contract with Trimob, the Binotel manager did not submit an application for termination of the contract and I had to pay for Trimob services, although I did not use them !!!
A month later, the situation repeated itself!
Although the manager of Binotel Tatyana said that the contract was terminated!
I do not advise anyone to work with this company!
Absolute non-professionalism !!!

Binotel is a very convenient tool for an online store!
Operator Aleksey Bulchak is an excellent consultant - who will work out for dummies all the aspects of working with a virtual telephone exchange - and will tell you where you can improve the work and control of your subordinate managers.
Thanks a lot Alexey! Career growth for you !!!

We connected to Binotel a month ago. I was very pleasantly surprised by the service and support from the company - always clearly, on time and on business. The manager helped make the right decision and connected, tech support helped set up telephony for all employees remotely. Very comfortably. P.S. I would like to note the work of our manager Tatyana Moskovich - thank you for your attention and professionalism!

High level of service, customer-oriented approach and assistance at every stage of system implementation. Special thanks to our manager, Irina Stratiychuk, for the efficient work and implementation of the service in a short time.

Everything is super. Support works promptly. Great service.

Good day! We have been working with binotel for several months, there have been difficulties since. support. The manager who leads our company, Vladislav Korolev, always helps and tries to smooth out unpleasant situations that arise during the work with the binotel system.

Very good company. Professionals of their field work. Special thanks to Evgeni Pankov for the quick response to all questions and the implementation of the tasks. We use Binotel for only half a month, but are already very pleased with all the available functionality on the PRO package. Particularly pleased with the optimization of all outgoing calls, which helps reduce telephony costs.

Immediately after contacting Binotel, we received all the necessary information and quickly determined the format of our cooperation. The implementation of the solutions we needed was carried out quickly and at a high professional level. Very pleased with the work of the company team.

company of professionals! quality service, helped resolve all issues related to telephony. Special thanks to Dmitry Mostovoy, competently and readily answered all questions, quickly and qualitatively solved problems, it is pleasant and comfortable to work with such people. Thank you to your team

So.
We have our own beauty salon and communication with customers through the phone - this is number 1 that we do first of all with great responsibility.
But! Sometimes administrators do not pronounce a script or do not give a complete answer for the client (as it was before).
We connected the Binotel and everything changed.
Now, complete control over conversations with clients (they are also wrong) connected a callback from the site - increased the conversion of calls.
User friendly interface. Everything is simple and clear.
The ability to reconfigure the incoming call route and forwarding to other employees is generally very convenient and useful for work.

The manager Irina Stratiychuk - does not just work out her time at work, but approaches the task as much as possible, as if she is not the manager of the Binotel company but the owner of our salon and it is in her interests that everything would work like a clock for us.

Technical support is also great.
Of course there are shoals on their part to redial and sometimes they are overloaded with work .. but, I hope soon the Binotel company will be even larger and the wait on the line will not be more than a minute)

p.s. if anything, our review is real and you can check the integration with the binotel on our website :)

Great service, professional team. Special thanks to manager Anton for the work done.

For several months we have been using the Call Tracking service from Binotel. We are very pleased, because we have found exactly the tool that allows us to track the effectiveness of our advertising campaigns. At the moment, this is probably the best service in Ukraine, which provides such a service. Customer support works great. All help, advise, advise. So we can safely recommend this service!

Connect your phone Binotel two months ago, at this point are satisfied, good call quality. Of the advantages I note a reasonable cost subscription fee and a trial test period. When I first contacted the company, I immediately said that we want to use the trial period and can completely refuse, in spite of this, a large call scenario would be set up for us, and Binotel specialists set up telephones for free. I recommend this telephony.

Disgusting work of the manager! I ordered a phone, I m calling for a month to get it, then they can t form an account, then they can t send the phone, everything is all in one place. Once a month, some kind of failure occurs, nothing works, no one knows anything, we fix it as soon as it happens. We use the 2nd year, every day it gets worse and worse!

Quickly set up the equipment, helped during the test period, informed about the promotional conditions. We move on - we will integrate external CRM.

I do not advise anyone! Two days of the murdered to configure in the telephone mode .. As before, neither dialing from the phone nor understanding how to use the miracle program .. It is necessary to find everything yourself. The manager will not come to you, will not configure when connected. It will get smashed with their technical support through a time viewer. If you are lucky, it will work. There are no normal user instructions. Nobody has told how to import contacts of clients and employees. I regret that I decided to facilitate the work of my subordinates in the sales department. As a result, only life complicated for herself and them. -10 rating.