Bill utter ford Reviews

We are so pleased with the amazing customer service we received from Bill Utter Ford. We had to trade our car in due to issues we were having and decided to go ahead and get me a new car. We were lucky to get Micah as our salesman and he was absolutely fantastic! I love my new 2021 Ford Explorer XLT and thanks to Micah and all the amazing Ford team who made it happen!

Thanks guys for making a dreaded car buying experience one of the best!

Robert and Karen Gill

I am very disappointed with their service. I was disappointed last time too but did not provide a review and gave them another chance. However, it was terrible again. Took my car in on Thursday because the windows were not closing. I had made an appointment a week prior but was told not to bring it in since they were busy and wouldn't get to it till next week so I waited a week. When the attendant went to talk to the advisor, I could see the advisor roll his eyes. When he came to talk to me, he was more pleasant than what I observed in the window. They took my car. I did not hear back from them so I called Saturday afternoon noon. The lady said the windows were not closing due to dirt in the stripping so they cleaned it and it will be $145 for 1 hour of labor. I asked about my extended warranty. She said she didn't have access to it so transferred me. After speaking to another person, he told me he would have to look it up, after a while he said he will have to track down my paperwork and it will take a while and call me back. After an hour, he calls and said they are tracking the keys and paperwork and I can pick up the car after 45 minutes so they can finish the paperwork. When I arrived I paid $100 for deductible and picked up my car. They did not even bother vacuuming it. I feel I was ripped off- Someone should have called me and again this is not the first time. Last time, there was NO communication either. SO there is definitely lack of customer service at this location and I will not be returning.

We purchased a car in July of 2020, and it has had electrical issues along with the horn not working, making it unable to pass inspection, and unsafe to drive. We realized the horn didn t work when we needed it to. Scary. We brought the car up because it s under warranty, and they didn t have the part to fix it, and refused to let us use a loner because they don t have them anymore I guess? Regardless, we are paying to have a car that s unsafe to drive, and have our hands tied right now as to what to do. They could at least call other Ford dealerships and try to arrange a loner. It will be a week for the part to come in so I guess I just won t go anywhere, after the near wreck when someone was changing lanes and I swerved to miss them and nearly wrecked with my children in the car, I m too scared to drive it. This is really horrible customer service. We were planning on purchasing a car from them in January for our daughter, but we will now be going somewhere else. Also, with all the cars issues, we are really worried about such a new car having so many problems, I m not sure Ford s in general are good cars. I hope everyone steers clear from this place, I think the chip shortage has made them do some shady things to stay in business.

We ve been Bill Utter customers for several years; we ve purchased and serviced four Fords from them. The service is tops: great scheduling system, smart, friendly and efficient customer reps and skilled technicians. The sales organization is also staffed with smart, helpful and friendly people. Bill Utter Ford is the best!

Drove in without an appointment because our ignition key broke off in the ignition. The team was able to get us in and replace our key quickly.

Great place to get service for my 2006 F250. I ve been going there since 2007.
Marcos the Deisel mechanic did a great job! Very professional, informative and very efficient in getting my truck repaired and back to me within a week for some major engine work that was done. I was very impressed. I ll continue to go to Bill Utter for all my service needs.

Doyle was the best guy to talk to he's the one that got me in my truck and my son's car at a really good price !!! I will be back in 3 year's to get an upgraded !!

Every experience that I have had with Bill Utter Ford has been a good one. 3 Vehicle Purchases, and all of our service visits have always been easy, informative and painless. Thank you Bill Utter Ford for taking such good of our cars.

I bought my car at Bill Utter Ford. It was a fair experience but sadly that experience has only gone from fair to worse. I've taken my car in several times for repair appointments and I don't hear back from them regularly to update me. I still don't have my car fixed and i took it in in February. Last I heard, they said they might not get it fixed till late this year. Things just haven't been great there. I understand that some things are beyond their control, but as a customer, I take good customer service very seriously. Keep me informed, give me the best experience you have to offer. They have done the opposite, to the point that I will probably never buy a car there again. Very disappointed.