I bought my car at Bill Utter Ford. It was a fair...

I bought my car at Bill Utter Ford. It was a fair experience but sadly that experience has only gone from fair to worse. I've taken my car in several times for repair appointments and I don't hear back from them regularly to update me. I still don't have my car fixed and i took it in in February. Last I heard, they said they might not get it fixed till late this year. Things just haven't been great there. I understand that some things are beyond their control, but as a customer, I take good customer service very seriously. Keep me informed, give me the best experience you have to offer. They have done the opposite, to the point that I will probably never buy a car there again. Very disappointed.