After purchasing my 2017 Street Glide Special, the guys in the service department did an amazing job as always. I feel they are in my opinion the top harley service department in the state and I wouldn't take my bike anywhere else. Joe, Krystal and Eric you guys are the best!!!!
The gal that helped us in Great Falls (can't remember her name) at Harley was very nice and helpful! She had a great attitude and knew the product well! Great place to get Harley accessories!
Wonderful to deal with. Very helpful people. Will definitely do business with them in the future. Thank you!
I was going to buy a used bike but the Big Sky Team was able to sell me a new Harley to fit my budget. I felt like folks at Big Sky really treated me very well. Everyone there treated me with respect and took care of my concerns right away. I want to thank everyone who helped me in the purchase of my New 48.
Horrible internet sales dept. You are better off paying twice the price at your local dealer. I will never spend another dime at this place again
Excellent prices, products and customer service. Will buy again in the future!
With the purchase of my new Street Glide special all departments were very helpful and courteous and answered all my questions on my new bike purchase. I would recommend Big Sky HD to all my friends. Thanks again
Ross and the team were great! Helped me find the bike I wanted and got it setup the way I wanted quickly. I ll buy all my bikes from them.
I request Aaron on all the work on my 2014 Ultra Limited. He has always done excellent work and takes the time to answer any questions I may have.
Thank you, arrived fast and in perfect condition. Will definitely order from Big Sky Harley-Davidson.
This was my first Harley purchase, the guys and gals that I worked with at Big Sky Harley-Davidson made it an outstanding experience. If anyone is looking to buy a Harley, these guys are great.
Bought a sweatshirt. Elly is always cool and really friendly. The store was really hot when I was in there yesterday morning.
Mollie's great! Not only does she spend time with us even if we're not buying anything on that particular trip, she ensures we find everything we're looking for and tells us if it can be special ordered.
Fast efficient service. Even called to confirm order
I purchased a 2007 Harley from them sale price 6,500 I asked them to deliver. this was on 6/13/2013 told them I needed the payments to be on the 10th of the month. They said okay. Got the bike on the 17th they asked for my bike for trade. I gave it to them. They inflated the price to 8,900 said I would have to have the extended warranty(1,168.60) I did not realize that after a 105 mile the muffle would break.(fall off the exhaust pipe had one bolt holding it on the other bolt was snapped off at the base) I called them they said call the warranty department(they had no knowledge of my account) . I received a call from the survey department told them of my plight. Got a call back from a manager said he would make it all right. they sent me more forms they did not fill out all the right forms got two more sets of forms to fill out in the mail. Last forms I got Talked with manager he said my payments would be on the 10. Lies Lies. Get the paper work in the mail they want payment on the 31st.( this has been the biggest fiasco I have ever ha to deal with in buying anything, I have broken bike nowhere to take it a warranty I am not sure I can use where I live and payments on the wrong day for me to make them. I will not use them ever again! I only hope I can get my bike back that I traded in!!!!
I've been to alot of harley shops and this one is at the bottom of the list. Im selling my road king just so I don't have to deal with them any more. Buying a busa next.
Tracer is always happy to help you when you need parts. Not sure if he has the perfect life, but he always has a smile when you walk up to counter!
I highly recommend shopping at Big Sky Harley - very friendly people plus good deals. In fact I recommended Big Sky to a friend today that was looking for a Harley.
Not just Joe, but Jayson and Ross also. They helped replace parts on my bike that were under warranty and made as easy as possible for me. Customer service like that will keep me coming back to your store and will also let my friends know how well I've been treated. Thanks
The Girls at the counter were excellent in showing us the HD store pins and tee Shirts.
I wanted to thank the whole Big Sky Harley Team. They made the process fast and easy. Every department went above and beyond to make you feel like part of the family. I will recommend this dealership. I will be back for my other sales and service needs. 2015 Heritage Softail Classic.
Ordered a windshield. Box arrived crushed and windshield had small scratches on it. They let me return it under warranty, but instead of a full refund, took 20% off the top and refunded me the remainder (was not made aware until the refund was processed), despite the damaged windshield. They now claim that they weren't really scratches, as if I didn't know what I was talking about. Instead of doing the right thing, they are forcing me to contact my bank to file a chargeback for the remaining amount I am rightfully due, and I will never do business with these people again. I do NOT recommend Big Sky Harley.
I have dealt with many Harley dealerships and once worked for one. I have ridden extensively in the U.S. and stopped at many shops sometimes for maintenance or a t-shirt or just to shoot the breeze. On my recommendation a good friend purchased a trike from Great Falls H.D. and still talks about the positive experience. I have met many of the employees and the owner and I feel welcome when I walk through the door. Thanks and Keep it real
Excellent service would recommend Big Sky Harley Davidson to anyone.
What an amazing week! Travelling to Montana from Alabama and back. My friends thought I was nuts. Suffice to say it was worth it. Traded my '08 Streetglide for a '13 Triglide. Got back last night and after detailing the travel crud off the bike, I was riding (70 degrees and not a cloud)! My new baby says she's way happier down here in Dixie ;-). Thanks Ray and Pacer (among others). Lovin the new scooter.
Thanks for taking care of the 1000 mile check up on my new road king. The staff treated my wife and I very well. The only negative I have is that they didn't reset the clock.
Big Sky Harley, a great dealer to do business with. Great staff
Great service and unbeatable price. Hands down best Harley online store.
This was one of the best experiences of my life !!! I had never been made to feel like such a VIP and empressed how everyone at the shop introduced them selfs to me and made sure i was taken care of every questions i had !!! And the bell ringing was the coolest !!!!
Emergency repair done well. True enthusiaists. Thanks mike and james
Purchased a Screamin Eagle Stage V Tire Shredder Kit from Bob Konya at Big Sky H-D. Needless to say he made the transaction speedy and effortless and a Great deal to boot...Thankyou again Bob!
I had nothing but helpful service and none of the pushy stuff I can't stand. Turner made it easy to buy and everyone else followed right in and can't say one bad word about anyone working there. I also got my service done there and it was quick and easy and surprising that a lot of people there recognize you from a few months prior. Will def be letting anyone know to go to BSHD! You guys really know how to make it an easy and fun time to get a bike. I have been into and bought from a lot of HD dealers and hands down, you guys run the best crew and store!
Every time we are in for a service everyone is very helpful and the job has always been done when they said it would Great job
Very helpful assisted my wife in finding the top that she wanted.
This was my first order from Big Sky HD. Prices are awesome and delivery was fast. Product was as expected packaged well and arrived safely as expected. Will recommend and shop with this shop again. One of my Two favorite online HD dealerships so far!
A wonderful staff they made me feel comfortable and right at home.
Every time I have an idea about how to change the look of my bike I go to Ray. He is very knowledgable and has an amazing eye for what will look sharp. I have never had a bad experience with him and will always go to him for my parts and accessory needs!
As a transient pulling into the dealership without a appointment and 30 minutes before opening we were prepared for the usual treatment... BUT what I got was the unusual treatment 1) we were invited in out of the rain to wait until the store was opened, 2) Service took my bike in without and questions or excuses 3) the job was done fast 4) I was charged $100 less than what I had expected 5) they performed additional inspections without being asked. THANK YOU for the Great Experience!
P.S. Please teach your West Coast Dealerships.
We love coming to the store, all your people are fantastic. They welcome you, chat with you and make us feel very comfortable. From the sales floor to the clothing and parts department, all of them are fantastic.......thank you for making visiting the store so pleasant.
Karen Nutting/Bob Hines
After losing my recent bike purchase to an accident, Big Sky Harley was right there to help me overcome the loss and helped me get back on track with another new bike!
I brought my son's Buell in for service issues. We had a relapse of the issues the next day. Eric rolled it in the shop and got on it right away and again Joe kept us up to date on the progress. I cruised the showroom floor and Brian stopped to say "Hi" and see what was happening. With a little tweaking Eric cleared up the problem and again my son rode happily away. Joe and Eric explained the problem and gave me ideas to prevent any other problems, Again, I'm very happy with the dealership and the service I received,
Dave
Ordered a gas cap medallion, came fairly quick and was exactly what I expected
I have always been treated very well by Big Sky Staff!
This was my first Harley and everyone at the dealership was very open, honest, and fair. I wish this was my local dealer
Did some Boxing Day shopping at the store and the girls were so helpful! Especially when I left half my purchase at the counter. Thankfully Katelyn called us on the phone to come back for them! Thank you!! We would have never known till we got back to Canada!!
That worked on getting me a loan for a bike and got me in to one I get it tomorrow
Wife loved the jacket. I received it sooner than expected and at a great price!
I agree with the two most recent reviews - shipping is a nightmare. The dealership staff do seem kind but they used UPS SurePost for delivering my package and this led to me not being able to track my package day over day, inaccurate delivery dates which ultimately postponing projects and tying up over $250 worth of my funds. While, I want to say the delivery is not entirely their fault, this is what they provide by default. I would be more understanding if there were disclaimers that state they do not have the items in their physical inventory before purchase so the delays due to the time it takes for them to receive merchandise can be anticipated. Also, the shipping method they ultimately will use by default (the cheapest option for the merchant perhaps to allow them to continue to promote their free shipping) to get the package to me. Anyways, I've now been in contact with them and UPS. No one can give me an update just a guess, and finally UPS is simply telling me that the package made it to Helena, MT but there are no further scans so it is probably lost and I should submit a claim either thru UPS or the merchant. I just want my merchandise so I'll continue to be patient and allow up to 30 days from my original purchase date before moving forward with a refund for the sake of COVID.
Fantastic service as well as pricing! I buy all my parts from them, if I can!
The service was great and product was just like they said. Very nice addition to my 2018 road glide
Horrible customer service and no follow up. Be advised same owner as copper canyon. We dealt with Jonathan our salesman and Will our sales managers from copper canyon and both said they would help us through the whole process. Neither one did! We bought the 105th anniversary dyna 8/2015 and were promised the parts to fix the bike as it was not together when we went to pick it up, like they said it would be. It is now 2/2016 and we are still missing parts despite our multiple efforts to get them. They never call us back and never give us direct answers on why we don't have the parts. They are working us! Don't let them do this to you. If you do have to buy from them make sure everything is taken care of on the front end because their promises will surely falter. Very low business Standards and very poor business Ethics.
Big Sky always comes through when I order parts thanks again
THANK YOU so much for making our purchase such a great experience. Since we live in Florida it was all done by phone. EVERYTHING was handled with such ease, professionalism and no game playing. I would highly recommend Big Sky to anyone, anywhere, anytime!
2017 Captains Ride... they take great care of those traveling through... nice people and a great owner... Thank you for what you did for us all
This place is awesome! Everything one could want or imagine. They got it or can get it..
Friendly professional staff. Always a pleasure to visit the store and explore what s new.
Walked in, was not greeted by anyone anywhere. One sales lady was too busy making herself a drink to even greet us. Won't be back to this dealership for the street glide I was interested in purchasing. Off to look at a different make and model. Thanks for saving me 24,000.
Tee arrived in a short period of time and was what was ordered.
Very Friendly Staff, Great customer service. large inventory of bikes and accessories. These folks treat you well and won't try to sell you what you don't need. I highly recommend paying them a visit.
Not as friendly as most Harley dealers. In every shop we've ever been in when traveling we've been greeted the moment we walked in the door by everyone. There were no other customers in the store. ( Except for the new Salesgirl in the clothing area, and she was new. She was extremely helpful and Friendly )
Exactly what I order and received in a minimal amount of time. Thanks for taking care of me.
Riding season ended last year as the snow flies so I thought I would build myself a Hot Rod 103. Everything is drop in from a 96 c.i. to a 103 c.i. right? To bring this tale of woe to a rapid close I want to thank Eric Banks for diagnosing, repairing and tuning my 09 Road King Classic. Also for not blatantly pointing out that that there is a reason he is the mechanic and not I. Thanks again Eric, Crystal, Brian. and all the rest of Big Sky Harley!
Overall great experience with the order
I was a little disappointed in the shipping speed but they had to order the parts from the distributor
I m giving Big Sky the 5 stars
Their distributor.... less
Came in just to see if I won a t-shirt (I did) and enjoyed the poker game (Don't know if my Ace high flush won) and the food. ALL of the employees were great. Answered all my questions and were happy to spend the time.
Have had a great experience with Leah and Ross while trying to get a new bike. Helpful and responsive to texts.. Thankyou guys for working with me!
Over priced. Most parts have to be ordered. You can get it cheaper and sooner online.
Leah Sanchez What a delight!! Easy to talk to parts knowledge and friendly. I will come back to the store just because of her, keep her she is one of a kind.............. Mike Wood
Big Sky H.D. is the BEST dealer that I have been in. I have purchased five (5) bikes from them and had every one of serviced there. For My Money, IT's Big Sky Harley-Davidson!!! SUPER GOOD!!
Purchasing a motorcycle at Big Sky Harley Davidson was a great experience. I drive 500 miles to do business with this dealer. I have bought 2 street glide specials from them and I'm very happy with the process. I would definitely recommend them to anyone looking for a motorcycle. Thanks again, you guys are awesome!
Order was processed quickly and at a great price. Thanks again
Just picked up my new Twisted Cherry Tri Glide Ultra! Great people to work with, Thanks Rick!
bigskyharley.com
