Recently purchased a security DVR. Scott at BigSecurity walked me through installation and setup. His expertise was very evident and his professionalism outstanding.
Refreshing to interact with a company focused on customer service instead of not caring after the sale. Only in America!
This is the first time that I have used Big Security and I will be purchasing more items from them. They have a wonderful customer support and great quality items.
Having secret cameras is essential in my home since I have a special needs son. I bought three different cameras for different places in the house. I can't say they all worked perfectly every single time, but that is the point. Their service and willingness to help is better than any online business I have ever used. No product is perfect, but it is doubly bad when you have products that maybe need some tweaking and you can't get good support. I would tell anyone that I can tell you with 100% certainty that Bigsecurity and their staff are second to none and you flat out will not be disappointed with their customer support.
I had an issue with an item I purchased. They informed me that the item did not do something that I thought it did. They were able to help me resolve the issue in a satisfactory manner. I am very happy with their customer service! These guys are total pros!
Great customer service friendly staff willing to help solve technical issues even if you didn't purchase the camera system from them. If your looking for a security system or accessories highly recommend you go to Big Security their awesome. Thanks again Big Security for all of your help!!!
I have had the pleasure of working with Big Security on several occasions; their customer service and support is always stellar! Vic has given me much valuable information on every subject that I could think to ask. Knowledgable and friendly staff; I would anyone to go here!
I made a purchase from this company. After receiving the item, I needed to return it. The staff was friendly and helpful. I was very satisfied with the company's response. I would consider them for future purchases should the need for video equipment arise. Good job, Big Security! Thank you.
Excellent experience all around. Top notch tech support and really great products. They helped me find the exact cameras I needed to add to my home security system. They also helped me get everything working and now I can watch all of my home cameras on my phone!
I had a problem with my camera. I was able to talk with Scott, a technician, and he walked me though the steps. Scott knows what he is doing, and was very patient with me. For customer service, this was as good as it gets! I recommend Big Security, and would buy again.
These guys are real pros. They only sell what they are good at. I had a customer with a video system that was hacked due to port forwading issue. Was able to get a system from them to keep the existing cameras going without any changes. ( and no port forwarding) I send them pictures and explained problem they gave me several ways to go. Got my equipment in a few days had a few questions which they responded to within hours. They pointed me to the app I needed to use to see the cameras on cel phone. Quality, Value and Service what more do you need?
This company has been horrible! I placed an online order then received a text message on my phone that my order was on hold. I responded to the text and requested to stop the texts.I also received an email. I responded to the email also however I continued to receive ongoing text messages stating the same message. I finally got a chance to contact the company to get them to stop the harassing text messages only to be told they couldn t get them stopped as well as told me that their records show that I was only sent one message.I have received approximately 20+ text messages with the last one at 10:52 pm! I have had to turn off my phone unable to work or get calls/messages from anyone. Unfortunately my phone had no way to block and I have limited text messaging. I wished I had never placed an order! Probably will have to change all my contact information!
Ok, I am updating my score and review. They have worked hard to make the situation right and have been successful in doing so. I really appreciate how the situation was handled and impressed with the outcome. Thank You Jason.
bigsecurity.com