Patricia McCarthy

Review of Big security

This company has been horrible! I placed an online...

This company has been horrible! I placed an online order then received a text message on my phone that my order was on hold. I responded to the text and requested to stop the texts.I also received an email. I responded to the email also however I continued to receive ongoing text messages stating the same message. I finally got a chance to contact the company to get them to stop the harassing text messages only to be told they couldn t get them stopped as well as told me that their records show that I was only sent one message.I have received approximately 20+ text messages with the last one at 10:52 pm! I have had to turn off my phone unable to work or get calls/messages from anyone. Unfortunately my phone had no way to block and I have limited text messaging. I wished I had never placed an order! Probably will have to change all my contact information!

Ok, I am updating my score and review. They have worked hard to make the situation right and have been successful in doing so. I really appreciate how the situation was handled and impressed with the outcome. Thank You Jason.