Recently I assisted an elderly friend of mine tran...
Recently I assisted an elderly friend of mine transition from her apartment into Shelby Terrace. I am writing this letter to compliment you on the wonderful staff at this facility, in particular, Brianna Boehm. Change is difficult for older individuals and at this time of the pandemic, things are even more challenging. I would like to highly commend Brianna for being extremely helpful and accommodating to me, my friend, Carole, and Carole s various other friends and relatives. Several of us were contacting her with questions. It must have been confusing for Brianna, but she always responded in such a kind, patient, and helpful way, no matter how busy she was. My phone calls were always returned promptly, my questions were answered, and I felt as though Brianna cared about my friend and me as though we were family. When I did leave a message for Brianna, I realized that she is not only at the helm of Shelby Terrace, but she is also in charge of two other facilities. I don t know how she can have so much responsibility and still be so compassionate and caring. You are lucky to have such a wonderful employee as Brianna Boehm, and I did not want to let this opportunity pass to send my heartfelt thanks to her.