BEST WESTERN PLUS Condado Palm Inn & Suites Reviews

Clean, beautiful, nice personal. Don't like the breakfast, the Just give you a Box and Walter and you prepare it yoursel in your microwave. Nahhh I rather eat out

I stayed for 4 days and the hotel accomplished the goal I had for not which was a comfortable and convenient stay. But the room in the the south tower I received was grossly inadequate. The room was in need of new furniture (you could see the wear on all the furniture items). The AC was too cold even when you turned it up in degrees. There was no full length mirror. The bathroom has good water pressure but the some of the towels and hand cloths given were stained. As was the bedding. Housekeeping came promptly to charge the sheets and I realized there was no mattress cover on the mattress and no fitted sheet. It was just a series of non fitted sheets tucked in the sides to appear like a fitted sheet. One firm tug of the very thin comforter and you could roll over onto the nasty bare mattress (YUCK). The phone in the room did not work and the front desk was never available by phone you had to walk downstairs. The light fixtures are crooked and the outlets are loose and weak. The balcony door was heavy and hard to open. I will consider the Marriott or another hotel next visit to this area. Although my stay was not bad, the quality of the stay was not par.

It's listed as the best Western plus.. It just just regular nothing to write home about. The hall way feel like you I. The projects, it close beach and a lot of foot traffic. Everything is close

The rooms look way better on the website. Very friendly staff. The balcony rooms are nice but do not face the beach!

Not bad like the reviews read. I was nervous after we already booked the room and I read the reviews. I had no problems with my room at all. Nice size, microwave!!! and it was CLEAN.!! View from room was amazing.. Staff was friendly and prompt when needed..

I would never recommend this hotel to anyone wanting to have a decent vacation. The rooms need to be updated, room service only came when they felt like it, the phone in my room didn t work. The front desk never answered the phone & when I had to walk down the two young ladies were there having a great conversation. I had to ask for towels and washcloths. Breakfast was in a warm-up box only thing to drink was water!. The view was not oceanfront I was looking at a huge building. I understand covid but they could have done so much better.

Wonderful stay. We had the king Rm with ocean view, was clean on arrival & staff was helpful.
Theirs no warm water tho, only very hot or cold.
Didn't notice any major mold or meadow problems.
There's a coffee shop in front & a lounge on the side.
Be careful with giving the homeless money because they clearly be on drugs, give them food if can.
Walgreens & CVS right across the street.
Other than that, it was a delightful stay.

Great hotel in San juan. Just a block from beach. Very clean and new remodel rooms available. They upgraded me for the whole time. Front desk was very friendly and always helpful to there guests.

Things went missing from our room , none of charging ports worked near our bed , never got new wash cloths, fridge did not get cold, room phone did not work. I also feel like they manipulate the pictures to look better than what the room actually look like. Due to covid the breakfast is something you can heat up in your room which I understand but if you paying the actual extra dollars for breakfast don't waste your time. I would not recommend.

Not the first time I've been to this hotel and all I can say is WOW. It has literally gone down the drain in front of my eyes. Not sure if Covid cost it. But definitely not what it used to be. The hallway to my room was had a bad moldy smell. Like the rug was wet and they never dried it or maybe they had water damage or something... Idk I'm just trying to justify why it's so bad but can't. Now to the room, Iit was not clean probably before I got there, there was hair on the soap dispenser, hand towel and bed. Lastly my bed wasn't changed when I got back to my room, only thing they did was change the towels and cleaned out the trash. OH and on the website they are offering complimentary breakfast but really it's Jimmy dean microwaveable breakfast. Not sure of covid related but think they need to change that.