Berry Bros. & Rudd Ltd Review

A bit out of my personal budget, but a very good place to source wine for the office. The staff are very knowledgeable and helpful - made me comfortable even though I wasn't dressed to blend in with the rest of their clientele.

An excellent and historic company. Everything a wine lover could wish for...

Berry Bros have always provided our family with an impeccable service and great wines.

They find rare vintages and often in large bottle sizes.

Our account manager also regularly proposes smaller producers making excellent wines that match our tastes.

Top quality wines and actually they start from reasonable prices. Would consider again for a nice gift

Wine tour was interesting and the food was amazing.

One of my friend's wine merchant. I couldn't come to London without a visit to one of the best wine merchants in the land.

Love the new store (new to me anyway - it's been a while!)

Wine - MY - The oldest wine store in the city. Historical atmosphere, not extensive but interesting fan, possibility to taste some whiskeys.

Wine tasting. not my cup of tea so i am not really qualified to give an opinion

Great selection of wine and informative website. Getting the wine delivered however.. Completely hopeless.

Service at the Pall Mall location highly disappointing. Staff talking to each other and making customers wait. The standard has dropped -- likely to get better service at Morrisons.

This is an old school classic. Amazing to discover some fine wines.

Turns up at 6.05 as it said it was open on website till 9pm and they told me I could not go in to risky room as private function. I had walked 20 mins to get there. They could have put this on the web!!!!

One of the most traditional wine shops in the world. Staff isn't always welcoming, though.

Great selection of wines and not just expensive ones!

Easily one of the best wine shops in England with a fin selection of wines from all around the world but more importantly a staff that actually knows what they are talking about.

The retail shop space has been relocated from St James's Street, about 40 paces around the corner to Pall Mall. The new place has been nicely done up - & you can still go into the old shop but they don't have stock on display anymore.

The consolation is Valeria

Called ahead (Friday 28/02/20) looking for a specific bottle and was told "yes, we have it". So I say "Great, I'll be there Monday to get it". Arrive Monday afternoon and was then told they haven't had any in weeks. Even if I ignore that, the options for whisky was much less than expected, the selection isn't much different than other shops. Make sure to double check before heading over or you might also be disappointed.

Edit 06/03/20: conversation has moved to email, will update this review with further details if warranted.

Edit: 07/07/20 I had returned to Canada and after a brief email exchange, followed by the COVID shutdown, there is noting that can be done to resolve the issue (don't ship to Canada). As a result, my initial warning remains, double check before heading over and be sure to look at alternatives that might exist within a 1km radius.

I walked up to the shop door at 2:02 on Christmas Eve to purchase my holiday libations and was denied access because they closed at 2. This was the worst customer service experience of my life and I will never shop there again. Very unfortunate, as this was my favorite wine shop in London.

I am sure the wine is great. Not good parking. Trying to get to RMH this morning.

An amateurish company who cannot get the basics of customer service correct. Unable to even set up a direct debit so was force to spend time each year to pay for cellaring some wines (that's not a big ask). Now forced to remove my wines (after 14 years) without warning as I don''t hold sufficient stocks. Dreadful approach to their customers.

There are much better companies out there (J&B, Wine Soc) with just as extensive and wide ranging stock - use them instead.

Went for a corporate event. Lovely location, fantastic catering with an excellent, informative wine tasting.

My husband was here very good and expert advice on whiskey.

Wine shop with an atmosphere. Great choice of wines from different regions, vintages and styles. Could browse it for ages! And the cellar with fine wines is a must visit. Also, knowledgeable (and not pretentious) staff ready to help.

Magnificent! Honestly, you're liable to not find a finer nor more historic store of this kind in London. The service is impeccable and the range is diverse and as satisfying as once could ever hope for.

Not only this but there are excellent sales, gifts, events and more hosted by them. If you are an enthusiast make sure you visit, you won't regret it and it'll change your world.

A fine selection of wine, one of the best in London.

Superb whiskey advice and worth a visit just for the armosphere! We had the pleasure of being attended to by Francis, who turned out to be the shop manager. He dedicated his time and his expertise to us, and we found the perfect whiskey from the shop's own selection. The shop itself is a piece of olde London and the atmosphere feels like something from Harry Potter novels.

I have done some businesses with them, buying wine in cases and participating in en primeur, but they have been ignoring my inquiry. What a poor service. Laithwaites offers much a better service, responding to my inquiries in a timely manner.

The place to go for expert advice, excellent wines and helpful, courteous service. Genuine wine experts are keen to ensure you choose the wine you want rather than upselling for the sake of it.

Fabulously historic premises with exceedingly knowledgeable staff. Their port walk at Christmas is an excellent event, held in the cellars.

Wow what an amazing place. Hidden underground restaurant and all.

Small front with nice verity, worth dwelling into their enormous wine list and availability, both in bond or in stock

An amazing vintners who provide a special service to all.

Very special experience! Had a nice private wine tasting in the cellar! Definitely worth it !!

Great that you can make single bottle orders online

Excellent selection of wines and spirits with a highly knowledgeable staff.

Miss walking into the old store round the corner, but the new place is far more practical. Knowledgeable staff, excellent booze, what are you waiting for?

It is a long-established liquor store in London.
The staff are very kind.
Even my poor English corresponded politely, I tried variously and chose the whiskey of my choice.
I bought Scotch whiskey at a more affordable price than Scotland and became a fan of the shop.

The staff are great and the wine is unbelievable (if you choose right) we had wine tasting with amazing food and I cannot believe they have 2 acres of cellars underneath!

Excellent establishment with knowledgeable staff whom will assist you in finding the wine that you require for any occasion.

The ultimate wine shop! Extensive cellars, knowledgeable staff, and great wines. What more could you want? The wines actually on display are limited - but staff quickly can reveal do much more...

Splendid collection, fabulous range of wines and process; they deliver it you don't want to Cary back wines to your room. Also, the store attendants are super helpful and know their wonders really well. A small, but nice collection of whisky & other alcohol as well, including some hard to find bottles. Over all, I loved this place and will definitely come back. Also.. they have several vineyards that they but frequently from that produced specially bottled versions for BBR .. those are a terrific value.

I can thoroughly recommend The Kings Ginger from Berry Bros. It is delicious with either tonic or in fact any of the suggested permutations!!!
One of the nicest liqueurs I have ever had the pleasure to drink.

Attentive, knowledgable, friendly and relatable staff - this is a well known institution for wine aficionados - it is fantastic to see both very experienced and upcoming talents working on the 'shop floor', giving the best advice and guidance to both the most discerning patrons as well as those less in-the-know.

A helpful and pleasant experience, recommended even at the busiest times of the year (especially Christmas shopping) - prices very accessible for very good wines.

Amazing place. Great sense of history. Fab location and the wines are sublime.
If you got to Piccadilly as a Tourist then this is a place to visit. And I'm a Londoner myself.

Historic wine merchants. High brow, old fashioned, everything you'd expect, but with a modern edge.

Perfect service, huge range of wines and brilliant knowledge. I needed a specific bottle of champagne without much knowledge myself and BBR hit the nail right on the head.

Excellent service and a lot of knowledge and suggestions by the staff.

Such a cool shop. The staff are extremely knowledgeable and were even able to share a bit of history about the company and where it all began. We were offered a complimentary taste of one of the rums we were interested in which was unexpected but really great. Definitely recommend and I think they can help get many great wines and other spirits.

Disappointing. New shop not a patch on the quirk old on. Let muted South African Chenin Blanc's...no DMz eg and did not know their Malts at all. Sad demise of an outstanding ol' favourite!

Absolutely brilliant afternoon wine tasting with the superb Will Lyons! The cheese was excellent too!

Knowledgeable staff and a great selection of wines.

Charming and packed full of history this is a must for great wines and spirits. We were lucky enough to have a small tour of the cellars and events spaces that were so unique and interesting. The range of wine in their store is vast with something for everyone and every price range. Will return

excellent wine shop. try their own extra ordinary claret. you won't be disappointed

Extensively re-furbished (private) entertaining and dining facilities is one of London's oldest wine merchants.

A beautiful wine merchants with very attentive and knowledgeable staff.

I wish I had more room at home for more of their fine wine!! Great staff, fantastic service

Beautiful store if you're looking to buy someone a lovely bottle of wine or champagne

ordered a bottle from them as a Christmas gift for my client. Scheduled a delivery all written and confirmed by email. I discovered the gift never arrived! If you use this company you may have the most disappointing experience of your life! their sales team don't reply easily on follow up emails and customer service promise that a manager will call you back and they don't - NEVER AGAIN!! Just branding for nothing, a complete utter joke!

Beautiful shop selling fantastic selection of good quality wines and spirits, love the ambience, staff are very friendly/helpful and knowledgeable.

Wine, cheese pairing and knowledge. Very friendly, very reasonably priced. Sumptuous supper rooms downstairs for hire. Originally an emporium for tea and coffee, the shop only moved 4 months ago to pall mall but private clients can still go to the widows old shop on St. James's.

Wonderful staff - who made excellent wine recommendations!

Be sure to try the wines bottled under their own label.

If you like ginger - you should pick up one of the small bottles of the King's Ginger that they have on the counter (or at least did when I visited in June 2014). I wish I had bought a couple more of those.

Fabulous selection and very knowledgeable and helpful staff

Polite friendly and approachable staff even if you don't know anything about wines.

Classy place. Good range of whisky and great advice.