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R
3 years ago

I cannot say enough nice things about this dealers...

I cannot say enough nice things about this dealership. While I did not purchase my first HD from them - I wish I had. They did however always service my bike and did so without fail each and every time. When it came time to trade in my now very custom Fat Boy for a Road Glide Jim H was stellar - yes we went around a few times on pricing but in the end all was done fairly and a deal was made. Parts is extraordinary with working out getting things done as I have made changes to my Road Glide. Now she is in service getting a stage 3 done and Phil and Kevin have been off the chart to deal with. I guess in the end don't be afraid to ask even the smallest of detail questions, trust me I asked a lot of them to be sure I was making the right decisions on certain parts for the upgrade. In the end I am quite happy!! Go there you will be too.

J
3 years ago

I recently purchased a Harley Iron 883 from Harley...

I recently purchased a Harley Iron 883 from Harley Davidson of Nassau county in May of 2016. Jim, my salesman was great and helped out with the purchase. It is currently August of 2016, and I havent put many miles on my bike, around 190 miles total. From day 1 ive been having neutral problems with the bike. Finally having some spare time I was going to bring the bike in to get repaired. But after speaking with the service department and salesperson, I was told i would have to pay for them to look at the bike and do a clutch adjustment. AFTER only 190 miles on the bike, this is how a dealer treats a new customer when their having a problem!!!!!! This is crazy!!!! I will be getting a refund on my extended warranty, and i refuse to take my bike back to this location for any repairs. Im am really disappointed. The dealership was perfect up until the sale of the bike. Then, it all went down hill very fast!!!!! DONT BUY FROM HERE!!!

J
3 years ago

Greatest dealership in Nassau County! Byron is an ...

Greatest dealership in Nassau County! Byron is an excellent manager. Helps with all your H.D. interests. Keep up the good work Byron! Looking forward to my next purchase, Ultra limited. See you soon.

9
3 years ago

Just got my HD Sportster from this dealership, it ...

Just got my HD Sportster from this dealership, it was a nice experience. No pressure from the salesman and was very helpful. If you are looking for a Harley come to this store and look for James Holland. - Gerald

C
3 years ago

This is my first Harley I ever purchased in 30 yea...

This is my first Harley I ever purchased in 30 years of riding.
I purchased before BMW, DUCATI, MV AGUSTA, SUZUKI and YAMAHA but I have never had an experience as this one in any other dealership or any other State I have lived.
Paul and Larry were absolutely fantastic! Harley Davidson of Nassau County on Long Island were the real reason why I purchased a Harley. If it wasn't for them i wasn't exactly thinking about this kind of bike but after dealing with them I was completely sold......and we didn't even discussed the bike.
I didn't even care about test driving it!
Because of them I bought it!
Thanks to them i will stay with Harley forever!
Hands down the best experience overall!
Thank you Guys!
Best
Cesare Tagliabue Ph.D.

C
3 years ago

Bought my bike through them and thats not the issu...

Bought my bike through them and thats not the issue its the service department thats the issue. When i bought the bike from them i added on a stage one kit and when getting my bike the bike was dirty and had some type of yellow marker on the side of the tired that wouldn't come off. Then i brought my bike back for the first 1k mile service and when i got my bike back i noticed the fork gators had been changed to used ones that looked like they've been used in a dritbike race! I was going to let that slide until my left foot peg arm fell off while i was riding!! Luckily i had just started riding so i wasn't going that fast and when i called and complained all they could say was to bring the bike in and they can solve the issue! But id have to put the foot assembly back on to do that for them to tell me that its back on! I paid $400+ for the first service and that will be my last time dealing with them and them getting my money!

D
3 years ago

The best!

K
3 years ago

I went there to look at a bike I saw online a few ...

I went there to look at a bike I saw online a few days earlier but sadly when I got there it was sold. I spoke with bobby (sales rep) and within 10 min he found me the exact bike I wanted in my price range and had it delivered to me in Suffolk county the very next day . I was so happy with the service and communication there I will definitely return when it s time to get a new bike. I definitely recommend coming here if you need a new or used harley.

D
3 years ago

Bought a used 2007 1200XL Sportster from here that...

Bought a used 2007 1200XL Sportster from here that was pre-installed with a Screaming Eagle air filter and Vance and Hines exhaust pipes. Bought the 2 year extended service plan and a screw from the intake that was on my bike when I purchased it, was sucked into the motor less than a year after purchase. Completely destroyed the motor and this is not covered by the warranty because it's a "Foreign Object" when it's from the bike itself. Harley has offered me no compensation and the motor costs 6,000$ for a rebuild. I've been without a bike for 4 months and I will NEVER buy a Harley again and recommend you really think about buying one.

L
3 years ago

Excellent customer service ! I was looking for par...

Excellent customer service ! I was looking for particular items for my son as a gift. I called as their website recommended it due to limited stock. The person who answered was pleasant, transferred me to the parts department. Phil answered quickly, located the items I was seeking and advised me that he would hold them for me at the parts counter. Quick check out, great information.

W
3 years ago

Friendly staff, well stocked and helpful. They go ...

Friendly staff, well stocked and helpful. They go out of their way to always make you feel welcomed. I've had issues come up now and then with regards to their Service department and Louis and the Service Manager Kevin always take care of me. I highly recommend them.

J
3 years ago

I am big on proper service. Matt my salesman was A...

I am big on proper service. Matt my salesman was Awesome from start to finish. No uncomfortable sales BS, I explained what I was looking for and he made it happen. The entire staff was extremely knowledgeable and helpful and I felt like part of a new family after 5 minutes of being there.
Incredible Place... Highly Recommended

R
3 years ago

I stopped into Nassau county Harley Davidson in Be...

I stopped into Nassau county Harley Davidson in Bellmore to take a look around and was greeted by a salesman there; Bob Kennedy...great guy, we hit it right off! I was looking at a low rider and he was extremely helpful...knowing the type of riding I was looking to do, he suggested the Road king...I checked it out and liked it- after discussing it with him, he did all the work to make it happen for me, in every way...he treated me like family and I left there today with this amazing Road King! Thank you so much Bobby, and Mike in finance and all the family at Harley Davidson for blessing my life...the wife is very Happy & grateful too!
You did a great job Bobby and I highly recommend anyone looking to purchase a Harley to go to Bobby! He's a great guy and will do all he can to help you make it happen! What an Awesome experience and an awesome place!! I couldn't be happier!

A
3 years ago

The experience I had buying my new Sport Glide wit...

The experience I had buying my new Sport Glide with Paul, Mike, and Byron over at Harley Davidson of Nassau County was second to none. This dealership treats you as a guest and a friend. Paul took his time to get to know the way I ride and made some great suggestions. He was always available for questions throughout the whole process. They worked with my tight work schedule to make sure I got my new bike as soon as possible. Mike, the finance manager, took the time to explain the extended warranty and service plan options in a way that just made sense. Byron, the general manager, was involved the right amount in the sales process and made sure he was available for anything I needed. I honestly could not be happier with Paul's ability to make the sales process comfortable and enjoyable. Thank you again Harley Davidson of Nassau County!

M
3 years ago

We where recently in NY to attend a family wedding...

We where recently in NY to attend a family wedding. Of course we needed to get t-shirts to add to our collection. The sale staff were very friendly and helpful. I also got some great deals on the t-shirts and a regular shirt which was 60% off. Plus the cashier gave us free key chains as well

D
3 years ago

Went in with my family to find the right shirt for...

Went in with my family to find the right shirt for my brother. He lost all of his Harley shirts in a bad divorce and he was raised in Long Island. It seems that because we Judy got back from the beach and brought out kids in that we were on the radar of the older sales guy. My son, knowing that i had a Harley wandered around following me and the guy kept a bouncer-like watch over us. Of course i didn't notice this since i was answering my son's questions on the differences but my wife and cousin felt his steely eyed glare. Not sure what to make of it but definitely will think differently about wandering off the main walk in that store.

F
3 years ago

Going to NCHD is always a joy. Been there God know...

Going to NCHD is always a joy. Been there God knows how many times,100,s. Never been disappointed, always welcomed there,and a staff that will bend over backwards 4ya. Have all my work to my bike done there. Wouldn't go anywhere else. HDNC is definitely the place to go.

B
3 years ago

I'm so impressed with the service and the deal I r...

I'm so impressed with the service and the deal I received at the Harley Davidson of Nassau County. I purchased a 2018 like WOW, I WILL never shop no else again The Staff and Service Department..
are really true hearted and so down to earth people.. My experience ..I now feel like they are true family. Each and every one there made me feel
I am/was the first custom they had ever sold a bike to. All their kindness, concern, and dedication I am truly thankful. The deal I received was the best ever. Thank You again for making my experience a truly great and unbelievable.. My Salesman Paul, is a kind and was willing to do what ever it took to make my dream come true. I Thank You from the bottom of heart and then some...I wish you all at Harley Davison of Nassau County the Best. I will shop your store again and purchase all I need for my trike and accessories.
I recommend anyone that wants to buy New or Used,, check this PLACE out first.
Thank You
R and B Guercia

R
3 years ago

Joe in parts is great! Very knowledgeable and help...

Joe in parts is great! Very knowledgeable and helpful. I went 5 weeks ago to pick up engine guard from him. Then I went back last weekend to pick up sissy bar and he remembered me and what bike I ride. What a great guy! As for the place it's one of the smallest dealerships I been to. I have not yet tried their service departments but I will.

G
4 years ago

Bobby and Mike were true gentlemen throughout the ...

Bobby and Mike were true gentlemen throughout the whole process. I am in the auto business, they provided professional courtesy. I am enjoying my new Harley to the upmost. I will be back for the trade in program. I bought a 2015 Super low, I haven't rode in 26 years. They fit me in the right bike for me to get back in the saddle.
I highly recommend this dealership.
George
7/27 JUST TO ADD, I WAS ABLE TO TRADE OUT OF THE SPORTSTER AND INTO A BRAND NEW ROAD KING. I AM SO STOKED, MIKE AND BOBBY STOOD TRUE TO THEIR WORD. I HIGHLY RECOMMEND THIS DEALERSHIP.

S
4 years ago

Spoke with Phil in parts department on phone.

Spoke with Phil in parts department on phone.
Researched my part had it in stock and
held parts for me.
I stopped by and upon entering was greeted with a cheerful good morning by a saleswomen in the clothing department.
Met with Phil smooth as can be transaction.
First time visiting and it will be the
first of many

B
4 years ago

We all know aside from bikes, H-D sells their own ...

We all know aside from bikes, H-D sells their own brand of clothing. Pricey, needless to say. Unfortunately, everything that I saw was made outside the USA. Why are the prices of these items still so damn expensive?

D
4 years ago

My second bike purchase at this dealership in 5 ye...

My second bike purchase at this dealership in 5 years. Both experiences were friendly and professional. Paul Marcy and the rest of the staff were very helpful in making this process smooth and painless. I stop in frequently just to have coffee, browse and chat with the sales and parts guys. And Ellen and the rest of her team in Motorclothes and Accessories!

M
4 years ago

I walked into Nassau County Harley Davidson and wa...

I walked into Nassau County Harley Davidson and was Greeted by Larry the owner. He made you feel like you were family walking through the door. I drove 88 miles to look at this bike with out any call ahead.Tony D made the purchase experience great.

l
4 years ago

This is a Great Dealership. Everyone is very frien...

This is a Great Dealership. Everyone is very friendly and treats you like you are the most important customer they have no matter if you are asking questions, buying parts/accessories , or just browsing Harley gear. Sales people on the floor are helpful and make you feel like a friend instead of a customer- not pushy at all. Guy,Joe,Phil and the rest of the parts guys know their stuff and will guide you in the right direction for the parts you need to keep the bike running like new.
I highly recommend Nassau Harley.

M
4 years ago

I've had five or six bikes, purchased from differe...

I've had five or six bikes, purchased from different dealerships in different parts of the country. Nassau Harley was incredible, low-pressure amazing selection, willing to show me bikes upstairs, idea bikes downstairs when I wanted to customize. Really a great group of people all the way around from the salespeople to the parts to the sales manager.

D
4 years ago

I've bought several bikes there over the years and...

I've bought several bikes there over the years and I've always has a great experience. Every staff member there is knowledgeable and always willing to help. I would recommend this dealer to anyone!

p
4 years ago

Stop!! Look no further, Harley Davidson of Nassau ...

Stop!! Look no further, Harley Davidson of Nassau county is the place to go. The staff is great and friendly. They greet you at the door and make you feel right at home. Bobby is Awesome, he definitely went above and beyond for me and made sure I got the perfect bike that suited me best. He treated me with great respect and above all patience. After the bike was delivered he took the time to make sure all went well with delivery. He told me if there was anything at all I needed not to hesitate to call him. In my opinion Bobby is the best!! This by far was the best buying experience I ve ever had. Thank you Bobby. Tommy delivered my bike to me the same day. He was very nice and extremely helpful, he didn t rush and he took the time to go over the bike with me once more. This was an excellent delivery experience. Thank you Tommy.

M
4 years ago

Bought in for 1000 miles service.They had bike for...

Bought in for 1000 miles service.They had bike for TWO hours charged $320 for service. I gave them the oil and filter. Did not touch anything on bike. Fuel door latch and horn did not work properly on way in and way out. So....HOME OF THE $300 OIL CHANGE

s
4 years ago

Salesmen are good, sales managers try and squeeze ...

Salesmen are good, sales managers try and squeeze the buck out if your pocket. Apparel is great. Parts are busy and good. Service one of the better dealer shops on Long Island, the techs have a passion for your bike. Where i go for service

D
4 years ago

The ladies that worked behind the counter in the ...

The ladies that worked behind the counter in the clothing section were extremely helpful. I was buying gift for 2 different men and they were very nice and suppotive....they both helped me make my sections.

S
4 years ago

I got a phone call from Jim Holland saying 2018 Ul...

I got a phone call from Jim Holland saying 2018 Ultra Limited Anniversary was in. They gave me a good trade-in price on my 2013 Ultra & after a little discussion a deal was done. Thanks again to Jim Holland and Byron.
Highly recommend!

V
4 years ago

Their website had the Switchback that I was lookin...

Their website had the Switchback that I was looking for. Went there on Saturday, brought in my trade and my new bike was delivered on Tuesday.
Thank you to Bobby and the staff who made this happen..

M
4 years ago

Bryon the GM should be very proud of his team - Th...

Bryon the GM should be very proud of his team - The entire staff at Nassau H-D is always friendly and extremely helpful anytime I go there -your greeted with a smile - a hello at all times - I live within 2 miles of another H-D dealer in the Sayville area which I refuse to use so I ll travel out of my way because Nassau knows how to treat customers - Jenny - Beth in the motor clothes department are fantastic to deal with and John - Phil and Guy go out of there way to help in the parts department - I have not used the service department yet but plan to moving forward. Thanks Nassau H-D

M
4 years ago

If I could give them a zero, I would. I could only...

If I could give them a zero, I would. I could only speculate that my race, gender or maybe the fact that I came straight from the gym and didn't look like the type to spend money, was their excuse to not acknowledge my presence- as I was the only customer in the store. Not a soul said hello or offered any assistance as I was looking through their selection. To their defense, after a while of looking around, a guy who puts the bikes on the showroom floor was personable. But when he introduced me to the sales associate, the salesman couldn't be bothered to even introduce himself and offer assistance. Out of principle, I refused to entertain buying a bike from these people. It's a shame because they missed out on a cash in hand sale. I guess my money wasn't good enough. But I'm glad to see that I'm not the only one who experienced this type of customer service. I guess they're business is booming.

S
4 years ago

I notice the owner responded to numerous 5 star ra...

I notice the owner responded to numerous 5 star ratings but NOT ONCE did the owner respond to the negative reviews, I guess he couldn't be bothered to refute the claims or do right by the customer who spent money in HIS store. That right there tells you a lot.