I ve bought over 10 cars in the last 5 years from all kinds of dealerships and today I ran into the best customer service by Justin hagood even thought they didn t have the truck I was looking for he made me feel welcomed and knew everything about every truck I asked him about
Great Customer Service as usual. They had the Battery I needed across the street and Scott was patient and went to get it. Explained the difference and was very professional.
Dont know how to take a review down
But they are the best place to do body bissiness and will right any wrongs and stand behind theyer work
My new battery keeps draining after repairs and they are making it right after all
Thanx
PRAISE JESUS. I HAVE NOT GET THERE YET BUT IM HAPPY THAT I WILL BE COMING OUT OF THERE WITH MY NEW 2020 CHEVY TOMORROW IN JESUS NAME!!!! I CAN FEEL THAT THE PEOPLE FROM THAT PLACE IA VERY HELPFUL! BLESS YOU ALL IN JESUS NAME NO SHAME!
Dane in service was amazing throughout the whole experience. He continued to text me and keep me updated. I never had to call to check status or to find out what was going on. The price was exactly as quoted and it was finished way sooner than I anticipated. He is definitely a keeper and I will continue to use Bellamy Strickland just for him! Thank you so much!!!
Great sales team. Thanks Chad and Kevin! 3rd purchase customer.
Chad Tyler was my salesman and he is absolutely the best. By far the best experience I've ever had buying a vehicle. Chad Tyler was professional, no pressure, knowledgable and super friendly. I would highly recommend Chad Tyler at Bellamy Strickland!
Took my Chevy Cruze into Bellamy-Strickland for a check engine light on. I knew what the code was, but couldn't fix it myself (need a forced regen - it's a diesel thing). Required dealer action to clear. Spoke with Service Adviser Louis Cannon and he understood what needed to be done. Picked up the car the next day and it's running like a champ! (49 mpg) Another great service visit.
Rodney Moody was very helpful in helping to get us into the vehicle we were looking for. At the time we first visited the lot they did not have what we were looking for but after a few days Rodney contacted us to let us know that he had received a vehicle he thought would fit. It was a perfect vehicle to fit our needs and Rodney helped us through the process from start to finish. We will definitely go through Rodney with any future vehicle purchases.
Have gotten service from them. They are very honest, thought I had alignment problems, where the car was turning very rough but it turned out that the slip differential needed to be replaced. It was under warranty, work was done quickly and haven't had problems since.
If you have purchased a car from Bellamy Strickland you would already know that they have fantastic customer service. I have bought three cars from then & they will have my business for life. Scott & Joe are just hands down fantastic. I have purchased cars from both of the gentlemen & have left completely happy.
And when it comes to service, Chana Padgett is just wonderful. Any time any of my cars needed service or If I have purchased extra services she has always went above & beyond to help me. Great customer service is an understatement!
Whoever is hiring these wonderful people deserve a raise!
Having a minor issue handled easily in the body shop not long after buying 2014 Tahoe, I felt more comfortable having the repair needed from a rear end collision fixed 'as it should be' by Bellamy-Strickland. It was the right decision!
Great place with helpful and friendly staff. I highly recommend Bellamy Strickland for all your service and automobile needs.
Rodney Moody was pleasant to work with. He was understanding and patient. It was great experience. Recommend him to anyone.
It's just easy, from buying, to service to collision, it's been simple and easy.
Excellent customer service from start to finish. All vehicle services completed in a timely matter.
Tony went above and beyond to help me find my first newer vehicle! He took the time to thoroughly explain every detail of the process as well as go over any questions that I had. He is awesome! If you are looking to buy a new car and want an experienced, non pushy salesmen tony is your guy!
I used their online service schedule tool and scheduled an appointment for my daughters Car. I got two separate emails confirming the appointment. So on Friday afternoon 06/14/19 my daughter and I drive two cars 45 minutes though rush hour traffic down to Mcdonough. When we got there for our 3:30 appointment the service manager asked me my name and looked up my appointment and said we don't do diagnostic work on Friday afternoons. I explained how far we had come and if my appointment was in her computer why did they let my daughter and I dive down here for nothing? She just said you need to come back Monday. I said no I don't.
The only reason I was coming here is because I used to live in Mcdonough and I had used their service department before and have had good experiences. Why have an online tool if your not going to look at it until someone show's up. Well as the saying goes "Fool me once shame on you, fool me twice shame on me".
Be careful when you purchase a used vehicles here. Shame on me for thinking hat they would be honest and have quality vehicles. Purchased a 2011 vehicle that was one of our salesman s car. Didn t even last a month and the transmission went completely out. I hope their service department is better than the rest of the dealership.
I have purchased a Few cars and Truck in my 55 years , Bellamy -Strickland is by far the best.
friendly service , no hassle , easy process, best selection of trucks I have seen so far.
Thanks Bellamy -Strickland me and my Family will be Back.
Appreciate the service but I did not appreciate very long hour-and-a-half wait time
I met Chad Tyler 4 years ago and have purchased 2 trucks from him since then. He always answers my texts and calls and provides great customers service.
On Friday May 19th at 4:30pm I picked up my 2013 Camaro from your body shop as I was called and told my repairs were complete. I gave the car a quick look over and the paint job looked great so I assumed that the rest of the work was at that level. I assumed incorrectly. The following is a list of things that were not completed and/or shortcuts that were taken.
On the way home I noticed that my right door panel was loose. At home as I opened my door the panel was coming off at the top edge and also the rear of the panel. I removed the door panel and did an inspection to discover the reason it was falling off. The upper door panel clips needed to be bent out so as to be able to grab the door panel. I did the repair and reinstalled the door panel. With something so simple not being taken care of, I then started to inspect my car further. I found under the hood that the right hood and fender padding was not installed. It was laying loose at the rear of the hood. The windshield washer hose was not routed correctly causing it to be stretched taunt instead of being routed as it was supposed to be. I rerouted the hose and used some 3m double edge tape to install the loose Hood/Fender padding. I also discovered that the lower rear rocker panel was not flush behind the door. I did not have the required 3m body tape so that remains incomplete.
Another serious thing I discovered was that my drivers side turn signals, parking light and brake lights was not working. After inspection of the problem I found that the wiring harness in the left rear tail light assembly was not even connected. This could have caused a life threatening accident for my grandson and myself. It was apparent that no one in the body shop did an inspection after they "completed" the work to make sure that everything was in perfect working order. This is unacceptable!
I returned to your body shop on Monday, May 22nd speak to someone in person about these deficiencies. While I was there I noticed that my right front side marker light was out. Lance Northrop was nice enough to give me a new bulb. As I returned home, I went to install the bulb and discovered that the inner right fender well panel was missing 3 trim screws. By now I am at the end of my rope in dealing with the poor quality of work and obvious short cuts that are being taken from your body repair shop! Again this is unacceptable.
I am a Quality Assurance inspector with over 30 years of military and civilian experience and honestly I am appalled at the level of inadequacies that I have experienced with your repair shop. It is apparent that no one is upholding your employees to good quality work which shows very poor customer service. Is this truly work you stand behind? If so it speaks volumes.
To say that I am dissatisfied is an understatement but I do hope this will be looked at further.
I have purchased two cars from Bellamy Strickland in the last 3 years with Tony as my sales manager. Both times, the process was as easy as possible, with Tony being patient, accommodating and honest. The dealership overall was great with negotiating the price offered for my trade in, the new car price and with working the numbers in finance. I highly recommend Bellamy Strickland and Tony for your next purchase!
We will always buy our vehicles from Bellamy. Scott Jennings is the sweetest sales man and will answer any questions you have with complete honesty. The service department is great on all of your vehicle maintenance and repairs. We recommend this dealership to everyone!
Great experience! Xay Barron got me in and out without a problem! I look forward to driving my new car! Thank you guys so much for the excellent customer service!
Greeted with enthusiasm by technician. Oil change completed timely, customer service at check out was courteous and professional. Thank you
Keanna was so kind and patient! I recieved impeccable customer service and drove off in exactly what I wanted. Thank you.
Great customer service!! Stayed in contact with me while my truck was being serviced
Sales people were nice. They didn't charge out at me as soon as I arrived at the dealership, which I personally like. I was allowed to walk the lot and take my time looking at vehicles, which I also really like. I had researched the car I was interested in and found it on the lot. I took it for a test drive - by myself which is a great way to go. I can listen to the car, check out the condition, options, etc. without having to listen to a sales rep. All really good practices.
The first problem with my experience is that I spent over 3 hours at the dealership, and most of that time was eaten up by a clear lack of efficiency and preparation on their part. The sales rep told me on more than one occasion that Saturday was their busiest day, yet they didn't have enough people. Unacceptable. I'm a General Manager and even I know that if you know that particular day is the busiest one of the week then you make sure you have the right number of staff.
The second problem was the staff were inefficient. Too much repeating of information that I clearly gave them, and a clear lack of cohesion between sales and financing.
In the end, after more than 3 hours, it appeared to me they really weren't interested in making a deal. They made their first offer, which wasn't terrible, but it wasn't where I needed to be. I need to add they gave a very decent offer on my really old, high mileage vehicle. I countered with what I thought was a reasonable offer. But they didn't even offer to budge a dollar on the price of the vehicle. Not even a dollar. I really was prepared to purchase the vehicle, and I would have put a bit more money as a down payment, but the attitude turned me off. After 3+ hours at the dealership I was tired. I'm not mad, I'm just disappointed. They wasted a sales opportunity.
UPDATE: I should already have posted this but I got sidetracked by work and forgot. They called me a couple of days after my post and talked with me about my experience. It was clear to me they took it seriously and wanted to let me know they were willing to work with me. And that they did. They got to within $4 of what I needed for a payment that met my budget. I really couldn't ask for a better effort from them. They clearly took my input seriously and made a genuine good faith effort to make a deal. So I agreed to the deal and came in to the dealership to finalize everything. Joe Tilton was the sale rep and was very prepared when I arrived. He went over everything very thoroughly. He even took the time to make sure I had my phone connected to the Bluetooth system. They have followed up since the sale to make sure all is okay. My wife is very happy with the car!
MIKE EVANS IS AMAZING!!!!! He is the nicest person and works with you!!!
Rodney Moody was great with helping me purchase my new car. I got a great deal on a used 2016 Camro. Highly recommend this salesman and dealership for your next purchase.
Tony was friendly, professional, patient and never made the car buying experience stressful or overwhelming!
Customer service is top notch friendly and helpful employees. I would always recommend to any one in the market for service or sales.
Service was quick and staff called me at home when the service was completed so I didn't have to wait in the lobby. They offered service suggestions that were helpful.
We had the unfortunate need to get a truck when our 2017 Colorado had problems while traveling through Georgia. Rodney was very helpful and assisted with flawless transaction to getting a 2018 Silverado. We were back on the road in four hours. Very satisfied.
we had a good experience truck was serviced in a timely manner
We've been buying our vehicles from Bellamy Strickland for over 15 years, and we'll never go anywhere else. Excellent customer service, top-notch service for repairs and accident damage. They're the best!
If you are going to buy a car ask for Scott Jennings. I literally had the best and easy experience with him. He was nothing but knowledgeable and helpful every step of the way. He pointed me in the perfect direction and was very polite. A+ rating for sure!
Let's get one thing straight, there is absolutely nothing quick about there "Quick Lube" just saying. Even if you try to get there first to be ahead of the game, plan on it being a while. I think they might stand around trying to play it in their heads to figure out what there next move is! I think there motto is "Enjoy the wait"
Thank you Lance Northrop, for giving us great customer service. And having our vehicle ready in a timely matter. Well done paint job, C Clayman.
First come first serve oil change. Got here at 6:45 got in at 7:00 took other customers that came later in front of me. Did not take truck into service until after 8:00. Been over two hours... Not going to buy Chevy don't like how they treat customers.
Terry Cullen Chevrolet in Jonesboro only takes oil changes by appointment. However I recently moved to Locust Grove and my son's Father told me we're going to drop the car off at Bellamy Strickland in the am I thought let me first call to make sure whether or not I needed to schedule an appointment. I called, the service dept advised me that it's first come first serve appointment or not . Service was efficient and the customer service was top notch. Thank you !!!!!
Bellamy Strickland is a fantastic place to car shop! They have fantastic customer service - more specifically Rodney Moody was an amazing help. He was knowledgeable of the vehicles; listened to what I was requesting and stayed true to my budget needs. I would buy from him again and again. He made the experience comfortable! Thank you Rodney and Bellamy Strickland for making my car purchasing experience easy!
Ask for Keeana she is the best. Bellamy Strickland is a place that makes you feel like family. Respectable and friendly.
Dave and Rachel were WONDERFUL! They made the financing a smooth process!! Thank you for all of your help!
Brian is an awesome salesperson. He is very knowledgeable and he did everything to make sure that we were satisfied with our two brand new Buick Encore vehicles. My husband and I highly recommended shopping with Brian for your new car !!
Professional polite with a clean comfortable building coffee, h2o ice, tvs and vending machines in a loughe areas
I have bought a few vehicles from Bellamy Strickland now. Every time I go they make you feel like family. Everybody is very friendly and always has a smile on their face. Great place with good people.
Service center has horrible customer service DO NOT GO ThERE Unless you want you day ruined.
This place sucks they didn't even want to talk to me because they said I didn't look like I was going to buy even though I was there for that reason but I just worked 12 hours at the warehouse so they thought I wasn't dressed appropriately I guess even though I was dressed better than one of the salesman who was dressed like a homeless man outside of Philips Arena after a Hawks game that beg you for money. Only reason they get a star is because they had some nice car's in fact before I left a Salesman showed me a black truck and said this is what people buy when they have money they told me I couldn't afford it which I can't afford a $60,000 truck but I could afford the $35,000 Camaro.
Very personable and professional dealership.
Went to check out Chevy Colorado after 17 years driving a Nissan Frontier. Became increasingly disillusioned with several Nissan dealerships on service and vehicle preparation.
Bellamy-Strickland did it the right way!
I was on vacation and my vehicle required service, as well as some body damage repair. Bellamy-Strickland was very helpful and efficient with checking me in and assisting me with a car rental. Laura from Bellamy-Strickland Collision was especially helpful and kind. She was personable and kept me up to date with how the repair and services were going.
2017 GMC Acadia with a well known problem is brought in with 33000 miles on the odometer. Shift to Park problem and a Infotainment screen problem. GMC should recall everyone of these models to fix the chronic problem with the Shift to Park alerts. This is a potentially dangerous condition. In any event, my car has just exceeded the time limit for the 3 year warranty by a few months so we were offered the option of having it repaired for $400 and $900 for the screen problem. I have a better idea, dont buy GMC next time. Buy a reliable brand from a company that stands behind their products.
From my experience I feel this particular dealership uses prejudice and discrimination against the minority.. I watched as representatives spoke with other customers with Grace and courtesy... please note I have endured biased services for over 3 years... however my last visit... when I arrived a representive told me there is a 1 1/2 hour wait prior to getting my reason for coming... and also sending me to the other area(across the street) because of my check engine light.. where I was ignored at first... then scheduled for the following morning... I feel every time I visit to get my oil changed I have been treated differently. They are not welcoming... just tolerant of my business... I will find another Chevrolet dealer for now on.
Great customer service, great selection,and prices!!!
Salesman Cory was awesome, took extra time to make sure I got what I wanted and the finance department got me a better rate than anyone else.
Great service, friendly and professional staff. Warm and comfortable environment.
They are the best place around to buy tires. The service is great and they are always willing to price match with no questions. Great place to deal with.
Ron helped me and answered all my questions. There was no pressure. If you need help selecting a vehicle see Ron.
Went to buy a truck I saw online I was there at 9:15 was told truck was sold. Got a call the next morning that the deal fell through. But the truck was not there that they would call me when it got back. I finally got a call that it was back I said I will get there as quick as I can. 1 hour later got a text that it was sold. This is bad business.
I was lied to about the problem and repair. there is not two gas pumps on a 2013 Chevy Malibu. The leak was in the hose you changed which cost $60.00. Gas was pumping out of the hose so fast and hard I could not figure out how the pump was not working. I was told the "High Pressure Pump" itself was leaking and was on top of the motor. Now I know that was a regulator, little over $100 part. My bill was discounted to $722. Guess you saw me coming, HUH! I will recommend Bellamy to friends and family, but as a place to stay away from! Sad part is that I have purchased eight vehicles from there. At least one of us are, or were, loyal!!!!
I m disappointed in the process. I don t understand how you offer to book an appointment online and still arrive and be told there is no one available during said time slot due to whatever reason. Mine being that everyone was out on lunch.( I was dealing with the Service Manager by the way). I was eventually assigned to a advisor (Scott) who was not a problem. Why make the time slot available if that is the case. This is the second time this happened at this location so it led me to believe it s a ongoing issue.
Also the issue wasn t addressed and my door is still making a raddling noise although I was told it had been fixed. The sound is actually louder now.
I visited the dealership to have my vehicle serviced. The dealership addressed all my concerns and was able to resolve the reason for my vehicle being brought in for repairs.
Good people and good work. They are pricey but do send some coupons. You just have to make sure you use the coupon.
I overheard my salesman talking about my dad having bad credit to the receptionist!
I may have had to wait a minute or two but that was all when I drove into the service center. The Service Department did everything they could do to help me in solving the problems with my car. They did an excellent job!!
Customer service nice take to long to service vehicle had to take it back twice
Great team. Larry worked hard to get me the car I wanted. Kept in constant communication and ensured I was happy with everything.
Rodney Moody was the absolute best sales person I have ever met! I'm not just saying this for the ratings, he actually cares, he listened, he understood, and he made it happen. Awesome person first, and a phenomenal sales guy second! Bellamy Strickland Chevrolet you got me whenever I need a car again, and I will refer customers to you guys, especially Rodney, thanks for everything!
best dealer I've ever done business with. Honest people who take care of their customers even after the sale. Cory was great and went above and beyond to make sure we were happy with our car. It is definitely worth driving farther to do business with them.
It was a complete pleasure doing business with this dealership. Jon and DJ went above and beyond our expectations and made what could have been a stressful situation ( finding a car for my 82 year old mother in law) into a wonderful car buying experience with 5 star customer service and honest no BS pricing. My mother in law was absolutely tickled, which is worth more than any vehicle on the lot. Great job guys!!
I bought a car from Adam. Well informed...good salesman.
bellamystrickland.com
