I have lived in two other apartment communities before moving to Beechwood Pines in March 2016. Beechwood Pines is the best multi-family portfolio in Athens hands down! It is a great place to live for a reasonable price! Kelly, Stephanie, Jeff and the rest of the staff are absolutely amazing. The amenities and landscaping are impeccable. I highly recommend!
Wonderful Assistant Manager helped today.. very professional and will follow-up with me about apartment dimensions
Not allowed to view the property before they wanted a $300.00 deposit. Plans changed and I wont be moving to this city. Ive talked to 3 people here. The 1st lady I talked to was a bit arrogant and uppity, but I let it go because I know how WP in the South are. Overrated. Prices have gone up over $100 in the last month.
I applied for an apartment a few months ago and immediately tried to cancel my application after learning that there was a very long wait list. At that point, no charge was made to my credit card so I figured I could easily contact the apartment complex and cancel the application, thus saving me the $50 application fee. No application, no fee, right?
Well, when I called the number listed on the site, I got an error over the phone "you have reached a lease hold number that will be activated shortly." I called multiple times that day and in the weeks following and continued to get that error.
There were no email addresses anywhere plainly available on their site, so I contacted them multiple times through the form on their site and tried emailing the addresses I could fine, but not once did I get a response to my questions about canceling my application before the charge was made on account.
I attempted to retract my application before any charges were made and got 0 response. When I saw the charge was pulled from my account, I continued to try to get in touch with someone but was never actually able to get a response about my issue. Just a bunch of emails offering me to come tour an apartment.
I'm sure the apartments are lovely to live in, but dealing with the poorly designed website, impossible-to-reach customer service, and the fact that I was basically robbed $50 for an application I didn't want to submit has left me with a terrible taste in my mouth for this company.
My advice to folks interested in these apartments - ask about the wait list ahead of time and don't give them any money for an application if the wait list is over 5 people long. And be ABSOLUTELY sure you're OK with losing your fee, because getting it back - EVEN when you try to cancel your application an hour after submitting it - is impossible.
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The response to my complaint is that the process is automated, which may be true but is no excuse for having no way to stop the process from carrying out. It's not as if some gigantic machine gets set in motion and there's no way to stop it once the 'submit' button is pressed. Few other businesses get to use automation as an excuse for not refunding a purchase less than 24 hours after it's made. Even if it's automated, there ought to be an easy way to cancel that process if a request to cancel is made early enough. If that $50 is used to process an application, how can you possibly say my application is incomplete? What's that $50 doing if I didn't even complete the application?
I lived in Beechwood during my master's program at UGA and it was the best experience! From the staff in the leasing office to the maintenance crew, everyone was completely awesome. Not only was the property very well maintained, the gates ALWAYS worked, I was in a great location and it was quiet. If I didn't have to leave to come to Atlanta I would still be there today. Great company and complex!
They wont let you tour or even into the neighborhood, but want a deposit and lease signed. This is literally the only place in Athens that wont allow in person tours. Typical Athens customer service.
Really great and cozy place to live! Comfortable apartments + very pet friendly! There is a nice little dog area and even free dog bags for residents. The office ladies are always so kind and attentive. This place also has by far the BEST maintenance team. They're always prompt and through when fixing things. The location is also hard to beat. Super close to places to eat, shop, get groceries, and just a short drive or bus ride to campus.
I've lived at Beechwood Pines for right over two years now and it's the best kept secret in Athens, as far as apartment complexes go. It's gated and quiet. There aren't any rowdy noisy parties going on, which is great if you're older or are looking to find a place that's not completely full of college students.
I think the biggest draw of Beechwood Pines is the daily living. I say that because it's easy to live here and take so many things for granted that you're constantly fighting for with other apartment complexes.
The front office is always very understanding, and the hours are really good so you can grab packages if they were left there.
The most convincing thing I can say about Beechwood Pines over ANY other apartment complex in Athens is its response time for work orders. I've literally never had to wait >12 hours for ANY work order to be completely fixed. I've lived places where I'd wait for days to no avail, but Beechwood Pines' maintenance crew is not only top notch, but friendly as well.
The location itself is also very nice--the only downside is there's no quick access to the loop, but being on Alps is more than enough to make up for it.
I've set my standard for apartment living based off of Beechwood Pines. I'm definitely not looking forward to moving away from an environment like this one.
I have been a resident at Beechwood Pines for nearly 3 years and have enjoyed every bit of my experience. The apartment community is in one of the most ideal location in Athens. You are within walking to distance to just about everything from the grocery stores, restaurants, shopping and only minutes from downtown and the loop.
The community is very quiet, clean and well-maintained. The office staff, Kelly and Stephanie are GREAT! They are very accommodating, helpful and always greet you by name with a friendly smile. The maintenance staff at Beechwood, Jeff and Fred, are the BEST. You will not find another maintenance team better than the ones at Beechwood Pines. Service request are always completed the same day, typically within only a few hours of submitting the request.
Beechwood Pines is a highly sought after apartment community in Athens. I suggest applying for an apartment early on in your apartment search. You will not be disappointed living here!
This is an excellent facility with a hard working and dedicated staff. The unique location makes it convenient for all walks of life. The amenities offered are fantastic and the surrounding stores are encompassing. If you need it, it is with in a mile from your front door. The few repairs that have needed to be made to my unit were completed immediately by well trained and punctual professionals. Overall, this is a premium location in Athens.
beechwoodpines.com
