Bedrosian's Tile and Stone store 109 Review

I am a custom home builder in Rockwall. I am impressed by this place where is nice and clean. Customer service by Jovanny was pleasant and cooperative.

Great service and selection. Karla is so helpful!!!

I drove up from Grand Prairie to check out some tile I found online. I walked in and was immediately greeted by a lady at the front desk (Karla, I believe). I mentioned to her the name of the tile I found, which she immediately knew what I was talking about and took me over to where it was. She asked me if I wanted a sample and went to the back and grabbed one for me. She showed me a couple different options and I mentioned to her I wish I had a larger piece, which she informed me she could order a large piece sample that could be delivered to my house.

After I left this location I went to a couple different tile locations and the customer experience was completely different (in a bad way). One place didn't acknowledge me at all or ask if I needed any assistance. Another place they did ask if I needed anything and when I asked about a tile they said "I think we have a sample in the back" and just stood there and looked at me.

Additionally, this Plano location had excellent lighting and selection of modern tile and styles. Probably one of the most impressive and well put together tile locations I have been to.

Thanks Karla for the assistance!

When I walked into DalTile, I felt like I was being pressured... But the staff at Bedrosians genuinely care about the quality service they can provide. I felt very invited when everyone welcomed me as soon as I walked through the door.

Really kind and helpful staff with wonderful tile selections!

Ordered title told us we would get it in two weeks, waited 6 months and finally just returned it and got money back.

The choices and options were narrowed down and I could not be more happy with the assistence i received in making the right choice. Thank you. The bedrosian tile choice will be highly complimentary to the aesthetics and beauty of the home. The speed and efficiency was on point, professionally done, and informative.

It was my first time visiting here. I was a bit skeptical at first because the Vinyetts were not up but I guess since they are so new it's understandable. The staff was very knowledgable and sweet. I will be visiting again and will also be recommending to other home owners that are looking to remodel.

The staff was extremely nice and knowledgeable; however, their return policy is stone ages behind The Tile Shop. My client made a few changes and I wanted to return the extra tile. The store refused to receive it because it s not a tile they keep in stock.

I took this EXACT Tile over to The Tile Shop and showed my Bedrosians Receipt. They gave me store credit which I used immediately to order for another client.

This put Bedrosians as a back up plan for me from now on.

I Picked to buy from Bedrosians because of the reviews and couple people that referred me to this place.
Me and my contractor came here to purchase tile for my place. At the end of the job my contractor had tile left over and returned rite after Christmas time.
My cintrscator said they would
Be refunding percentage of the tile if not full refund.
They told me they would look into it. Giving me the round around.
Then they stated they would send a checks out weeks ago, and nothing.
January 27 today still waiting for it.
I m not sure if I m satisfied with the way they are working or I m not sure what they are trying to do.
Ps.
I m not talking about 100-200$ refund
I m talking for 900$+