Very poor and disappointing service experience. I ...
Very poor and disappointing service experience. I ordered an infant car seat over the phone. They were prompt to take the order and charge my card, but never sent a confirmation or receipt. After a week and half went by, I called and checked - I was told that the item was on back order, a detail never disclosed when ordering. We needed a seat urgently and even after two weeks of waiting there was no follow up or item delivered. I had to purchase from another store who had it in stock. I reached out to cancel and get a refund, it took 4 different phone calls to get a response. Johanna who is the owner, is apparently the only one who can issue a refund and she's always not there to authorize. The poor employees get to hear customer complaints but no authority to fix it. After so much, I get an email with store credit! I never want to shop at this store again, it's a disaster. Tried reaching out to Johanna, who stated policy on receipt, however I never got confirmation, receipt or the item in timeframe. This is daylight robbery. Very poor experience and I do not recommend this store. I tried supporting a local business, but learnt a lesson with this one. Johanna Bialkin is the owner and leaves 5 star reviews for her own store! What a scam!