Clarissa Profant

Review of bebe stores

Right when COVID took place I contacted a few smal...

Right when COVID took place I contacted a few small businesses on Valencia and placed orders. I got a few baby gifts from here for a friend of mine, placed the order online.

I got a call back pretty quickly after I placed the order saying that one of the items, a stuffed pineapple, was out of stock. The woman sent me some photos of other options, none of which I liked. I asked if she was getting more of the stuffies coming in and she said she was supposed to get them within a few days.

Two weeks passed by, I called the store more than once and was told the manager would call me back, which she never did. Eventually I was told by someone three weeks in that supply chains had been impacted but they seemed unwilling to give me a refund or any other consolation until I asked for it.

Then I had to email the place asking for a refund since asking people on the phone for a refund wasn t working. I exchanged a few emails, they said they would refund me but then never did. They ve stopped replying to my emails altogether.

While they did send one of the items, the other (more expensive) item was never delivered or refunded. I ve spent over an hour either emailing, on the phone with them or my cc company, trying to deal with this. It s super annoying and unprofessional, actually illegal to charge someone for goods and services that were never provided.

It s too bad, I really liked going into the physical store but will not be going there anymore.