Barclay Communications Reviews

Great place the staff are so helpful and friendly. Defiantly recommend giving them a call and see what deals they can get you.

Put in a complaint 12 months ago, then again 6 months ago about a contract in my father s name. Still waiting on a response from an alleged senior manager . Adding 2 years to a contract which was not agreed to. Documents that were all More

Awful company to deal with. Would highly NOT recommend them.

Great personally tailored service to suit my needs. Have been dealing with Dionne who has been very helpful, nothing is a bother to her. Cannot recommend enough

Brilliant service and very professional would highly recommend using these guys

Great professional service, from the sales team to the account manager.
Always friendly and willing to help with account matters and advice.

I can highly recommend Barclay Communications. I have been with them a long number of years initially as a small business and now as a family user. They have always given me the same time and attention no matter what size of contract I have with them.
All of their sales and support staff provide really excellent help and are very knowledgeable of the products and solutions.
Everything we need to change is sorted out highly efficiently and also in a very friendly, supportive manner. It is great not to have to endure long queues on hold with our service provider. Barclay Communications deal with all these issues directly.
I would highly recommend Barclay Communications on the basis of the excellent support given by the staff and they have always been really good value for money.

Simon is always very pleasant to deal with and solves any queries promptly. Great to work with!

Great support from Simon he is always at the end of the phone or email and in emergencies has called to help us sort out any issues which I'm sure has taken him out of his way. He has a solution for any of our queries.
Thank you Simon.

Excellent customer service and quick response time. Great knowledge of products.

Appalling company. Sold my company lies about quick install, no downtime, when it took 7 weeks to get new phones that were not new, then broadband patchy at best. Avoid avoid avoid.

To add insult to injury, folks be warned, all the most recent reviews are by their own staff. This outfit have no integrity whatsoever.

This is not a good firm to deal with.
I took out a 24 month contrack two years ago.
I asked was it an ordinary 02 account they said it was. I realised after I had started into the contract it was a business account . I was to late to change it so I said I would leave it.
Saying the two years was near up I rang 02 today to change my account they informed me that now I have another year to go as Barkley changed my account last year to sim only account for 24 months. When they rang me last year after 1 year I understood that it was only check up that everything was ok not to agree to an extra year.
I would not recommend this firm to noone they deceive people.
I have reported this to 02.
Also my father had an contract with them and now he doesn't need a contract he had went to 02 just for a ordinary account and he had serious bother getting Barclays to pass over details to let him transfer over. This is the sort of firm they are treating elderly people like this.

Shockingly bad. In response to your comment, I have contacted you on numerous occasions and our client manager and his side kick knows exactly what the issue is, they also know that my personal barclay contract runs out in July and there isn't a chance in hell I will be renewing it despite being repeatedly hassled by one of your sales team

We have had our telecoms with Barclay Communications for many years- we have had excellent customer service and love having a local company to call on when we need anything. Highly recommend.

Great company and quality customer service. Everyone very helpful to resolve my query

Personally I cannot fault Barclay Communications. From start to finish the staff have been friendly and attentive. No issue goes unresolved. And all requests no matter how big or small receive the same level of attention

No option for zero stars!!! When a "communcation" company cannot communicate, it speaks volumes. All the negative comments here strike a chord and I would not recommend this company, especially for private users, do it yourself. Go sim only and use someone like giff gaff or the likes with a 30 day contract. I have even paid to get out of my contract!!!!

Top company and top staff who specialise in what they do

Great help from the Guys at Barclay this week. Simon and Keith arranged all our phone transfers. Thanks.

Barclay Communications have been looking after my company land lines and mobiles for over 10 years now.
The level of service and professionalism from our account manager and their team is always perfect. Emails responded top quickly and with a feeling of personal service.

We are so impressed with the level of service we now have barclays looking after out IT throughout the office. Supplying us with hardware and remote monitoring of any issues we may come up against.

Could not recommend Barclay Communications services highly enough. We have used other providers in the past who have massive amounts of hidden charges and try to lock you in to contracts for longer periods.
At every renewal and review meeting our allocated manager makes our options very clear and we know exactly the where our service is going.
We will continue to do business with Barclay communications and John Roulston for the foreseeable future.

Friendly and personal service. responded quickly to my query about billing

Ok so about 5 months ago I wrote a rather strong review about this company and it s wasn t a very gd one.
However I stand corrected.
After a call from there sales director
John Roulston I was converted.
Didn t pass me over to one of his minions to deal with the problem. He himself took the time sort out my issue an come up with a solution.
And after saying I wdnt use the company again. I have just signed a new 24 month contract. An that is down to him an him only

Great company with very pleasant staff. Always a pleasure to deal with.

My point of contact was Dionne Platt and I can honestly say she went above and beyond the norm to look after my account. She is a rising star in your company and her dedication to Customer Service is second to none. Well done

Great family business. Various products to support all aspects of business telecoms.

I have been with Barclay communications for 3 years and can not fault there service very friendly and helpful staff. Great prices and deals. Would highly recommend

Great help and communication from a lovely girl who helped with every part of the contract

I phoned in to enquire about a phone upgrade and spoke to Kieran.
He was most helpful and organised a return call.
He also arranged to have a new sim card posted out to me.
My enquiry was dealt with quickly and efficiently

Great proactive service! Easy to talk to! Would recommend!

Excellent service and highly recommend from all at AutoQ Belfast

Great service from a friendly team who understand customer needs and want to help find the best, most suitable deals.

Customer service - particularly from management is a complete disgrace. They have locked me into a 4 year contract which i did not agree to - they produced a shady looking contract that has 3 different handwriting styles on it saying i signed it - even though it is clearly not my hand writing and my name is even spelled wrong. i have called several times and sent countless time asking for the manager who is dealing to call me and she hasn't called me once in over three months - My advice would be to avoid this company at all costs

If I need anything at all I'm met with unreal customer service from people who really go above & beyond for their customers. Couldn't recommend them more!

Very nice until you sign your contract then dont care. Good customer support but they have breached contract agreement with me and have a take it or leave it approach. Wouldnt renew contracts with them again.

We experienced the best customer service. They were so helpful, friendly and accommodating. I would highly recommend them.

made the stupid mistake of falling for the area managers garbage and signed with this shower for over 2 yrs nearly 3 if we count the shady extra year that appeared....its ending in 6 months (apparently) and it can't come quick enough. Worst mobile company I've had the misfortune to be with ( been with 3 so far in my current role)

I've had 3 sales managers in 18 months...never informed of any change till my email gets redirected or bounced.

Waiting for a price list and have waited 7 hours...7 hours for a pdf to be attached to an email...come on!!!

Waited 10 days for a phone after been told its in stock and will be with me with in 2 days...I'm paying a sales manager salary and he's sitting in the house waiting for a phone...

and the BIGGEST getting locked into another years contract...this mob are not good.

*** UPDATE****
just an update as I found out what the companies tactics are when they manage to lock you into new longer deals without you giving permission.

I have 21 Lines/numbers in my contact, mid way through the deal I changed my number because of unsolicited calls; simple thing I hear you say, maybe even done it yourself with your personal mobile....Barclays have now tried to lock me in again on a new 36months deal for this one number meaning all other 20 lines would be under contact till then.

Luckily I've O2 step in and the new 3 year deal has been cancelled...counting down the next couple of months.

Stay away from Barclay Comm

clearly a google user and his mates shown below works for Barclays

Reading back on other reviews it appears the issue i had is common occurrence. I was completely misled when joining Barclay Comm and was offered an early upgrade, however they did not advise me that the term of the current contract would be More

Dealt with Barclays for 2 years now, great staff, very friendly and go out their way to assist and provide excellent customer service.

Avoid. Avoid. Avoid.
The worst company you could have the unfortunate experience of being caught out with. Like the rest of the reviews here I can also deliver the same shocking anecdotes of dubious contracts and dealings. As they are just a reseller OFCOM cant touch them and so you don't have a leg to stand on when you realise (very quickly) you've been had. This has not only happened to ouselves but to a number of other SMEs we do business with and unfortunately some of their stories are genuinely horrific. Customer service is somewhat leftfield when they know they have been rumbled. This will usually involves being hung up on and swore at using the most creative profanity I have become aware of. We are currently paying full premium just to 'ride out' the rest of all the contracts just to get free from Barclay Communications. This has been the worst case of a 'service provision' business we have ever had the unfortunate case of dealing with in over 50 years of our business.

I just want to say thank you on behalf of myself, my team and the company we all work for. We have had a FANTASTIC experience and service from the initial consultation with Stewart to the survey, to the installation with Andy from 3sixty everything was second to none. Barclays have restored my faith in the telecoms industry after a terrible experience over the last 3 years with another provider. Mitchell is an asset to your company, the guy is so knowledgeable and takes a down to earth yet professional approach to his work and has repeatedly gone out of his way to ensure everything works perfectly. Thanks again Barclays I would honestly highly recommend to any businesses small to large to use you guys. Marcos @ The Home Design Group

Cannot fault Barclay communication, great company with excellent customer service and great staff. Would definitely recommend to anyone.

I can highly recommend Barclay Communications. I have been with them a long number of years initially as a small business and now as a family user. They have always given me the same time and attention no matter what size of contract I have with them.
All of their sales and support staff provide really excellent help and are very knowledgeable of the products and solutions.
Everything we need to change is sorted out highly efficiently and also in a very friendly, supportive manner. It is great not to have to endure long queues on hold with our service provider. Barclay Communications deal with all these issues directly. I would highly recommend Barclay Communications on the basis of the excellent support given by staff and they always been really good value for money.

I've been a customer for well over 10 years - maybe, in fact, 15.

They're a great "buffer" between the customer and the facelessness of o2 - that, and their great service, is why I use them, and will continue to do so. And, in fact also moved every one of my family accounts under their umbrella, and they helped me maximise my hardware allowance credits by doing so.

Service is key, in life, and when you're busy, you need a supplier to be proactive in helping you, not waiting till you call them with a problem.

My a/c manager, Lisa, calls me every quarter, having done a review of my account and with suggestions as to where it might be tweaked to help me maximise my calling & data plans.

The contrast between dealing with o2 directly, and though Barclays, is simply enormous, and doesn't cost me any more. Even if it did, I would still go through them.

Great company and quality customer service.

The finance staff were fab!

They provided me a new IPhone which had a slight marked on it, arranged a collection for the phone and then claimed I have personally marked the phone so not prepared to replace the handset, not even been turned on or plastic covers removed, seen the mark immediately once I removed the phone from the box
they claim once the box is open they cant be returned, how can you see if the phone is ok until you open the box, but arranged a collection anyway.

Just moved business accounts across, great company to work with, very efficient and attentive. Simon Black and Stewart Wilson handled everything brilliantly

Terrible customer service... lock you into contracts you didnt agree to

Always excellent service from BC. That's why I have been a customer for so long. Olivia who I spoke to today was very friendly and helpful in my enquiry.

I have had a mobile phone through Barclay Communication which was cancelled march 2020. since then I have found they had added virus programs to my account . even after canceling my account I was left paying
due to the fact I did not realise it was added. please go direct to the phone server of your choice and do not trust a third party. They are only there to help themselves

Had an issue with my phone contract and the response from Barclay was instant. After one email my issue was sorted. No waiting about or being tossed from department to department. Very content.

Great plans and very flexible pricing. Highly recommend to anyone. Great company.

AVOID AVOID AVOID!! these guys are crooks. They claim and promise the exact same service as o2 but with an account managment process. Your account manager is really just a sale rep with no experience!! I have used o2 for 15 years and never More

I have been dealing with Barclay Communications for years and I am happy to say I received nothing but the best service from anyone I have dealt with within the company! They are quick to respond if I ever have a query, the pricing is always competitive come upgrade stage and I have always felt my account is managed to a high standard, would highly recommend!

Great company with even better customer service. Cannot rate Barclay Communications enough!!

The worst company I have ever dealt with. My boss ordered 10 phones on a new contract and after weeks of waiting we eventually received them. 3 were open when we received them and 2 were faulty. I asked for replacements and we were told we should have taken insurance! The service is appalling, rude, obnoxious staff. We were previously with Connect Telecom on Vodafone, price was higher but the service was excellent. Avoid Barclay Communications, pathetic business.

Excellent Customer Service, Brilliant deals for data at great prices, staff always go the extra mile for customers.

Have been really impressed by the service by the entire team. It's very affordable, we were able to save a lot of money in comparison to our old provider. The VOIP system itself is faultless, it's reliable, and the support team's knowledge / expertise is second to none in the background if we need them with the set up or with reporting.
Mitchell has been great to deal with, a very personal approach to such a huge aspect to our business. Thank you for all your efforts. From all the team at Hannath Estate Agents, Portadown