I visited last night and would like to thank the lady in the custom paint mixing area who went out of her way to help then the lady in the till who found a voucher which gave me £6 discount ! Thank you for your time and helpfulness!
Unhelpful female shop assistant in the paint dept, quiet time of the day! But far too busy to assist, until I insisted, which was then resented. Lovely young female assistant at the till.
Had exactly what I needed and the staff were brilliant as always
On
Prices are to high.
No display for ovens only boxes at end of aisles very very poor for such a large store
Always seem to have everything I am looking for and always very helpful
Really rude member of staff in the building department. Asked a perfectly reasonable question about some block paving. As there were only a couple of the type I wanted on display, I asked if they had any more. He looked at the young lad who was working with him, rolled his eyes and said in the most patronising manner, 'there's only a couple because you have to order them.' I could almost hear the 'Duh' in his voice.
Well managed social distancing in store and in cue to get in
Pretty much all you need for home improvements.
Loads of parking spaces.
Great staff.
I asked a member of staff a technical question about a mixer tap and I was told that she wasn't a plumber and I was told to go to the till to put a call out a call for someone from kitchens. I thought this was poor customer service.
Can't mix a bright red paint comes out any colour but
We had a problem with a shower waste, they refund our money without argument.
I found that it was very disappointing and not the choice of things to choose from .i will not be going back
Now I've had the time of my life
No, I never felt like this before
Yes I swear it's the truth
And I owe it all to B&Q
'Cause I've had the time of my life
And I owe it all to you
I've been waiting for so long (in the queue)
Now I've finally found someone to stand by me (again, in the queue)
We saw the writing on the wall (graffiti)
And we felt this magical fantasy
Now with passion in our eyes (bit much)
There's no way we could disguise it secretly (the signs are literally orange)
So we take each others hand
'Cause we seem to understand the urgency (to get home and let the dog out)
Just remember
You're the one thing
I can't get enough of
So I'll tell you something
This could be love
Pretty much same as usual, except one assistant from the potteries, who really went above and beyond to help us out. B&Q hadn't got what I wanted in stock. So he tried to find one at other depots and when he couldn't, he eventually found one at Screwfix. This man is a star. Thanks very much.
Team manager Mark was fantastic. Really helpful and accomodating. Can't fault the store
Amazing helpful staff. Great social distancing in place.
Great as always well managed and queueing at tills not bad could be a bit better in busy times.
I Bought a bathroom set sink,bath,toilet within 2 months of fitting the toilet handle broke, the sink plug broke and the bath shower hose broke that is what i call consistency very poor rang the store if you do not have receipts nothing we can do very poor worst D.I.Y store in Crewe
Whatever you want to fulfil your DIY appetite you will find it here.
Staff always happy to help especially the trade team..
Very helpful staff making agreat experience in store
Just drove to the store in Crewe having looked on the site for opening hours, (8am till 5pm) when I arrived there I was greeted by a store worker who I believe was on her way home, her greeting was "the store is closed unless your picking up click & collect or your after flowers." Why is this information not on the website I asked, her reply was the corporate response "were having trouble with the wedsite" think I'll use a different store in future
Staff still taking covid precautions seriously unlike some places but still helpful and always has what you need.
A good superstore
I visit regularly
It would be 5 stars if they put in some iPad style screens where you could search for the location of items
The staff don t always know where things are kept so can become tiresome if finding something not entirely obvious
Apart from that it s great!
Very helpful staff. Found exactly what I was looking for.
It's a DIY store that is well stocked. But every thing you require always seems to be half a mile away. I always look carefully at the items I purchase from B&Q as they are not consistent in quality. Screwfix stock the same and a few more items, so check them out first.
Not very good given wrong information over the phone by B &Q staff wasted journey of 20 mile's
Easy to find what you want to purchase. Polite and helpful staff, cafe with toilets and huge car park.
Not the best one around but does have most of what you may need.
Quality of the plants is somewhat ropey though.
Very busy and large queues, leading me to believe its not a very well staffed store.
Friendly staff who are always happy to show you around and give information about different products. The store is kept very clean. There is also an outside area and a large car park.
Really helpful staff. Pleasure to purchase products off them
We've visited B&Q several times during Covid 19 lockdown and found it to be quite well organised. There's a socially distanced queue to get in and you are obliged to take a trolley regardless of your shopping requirements. Once inside, there are floor markings to help with distancing and screens and card payments only at checkout.
B&Q is B&Q...Any British people will know what it's all about.
We use Trade Point for the discounts, and we particularly enjoy the bacon sandwiches they sell at the vender in the car park outside
Great service from kitchen work top dept who whom were very helpful with the choice of our work tops and cutting service. And big Thank you to James for helping to put in our van.
Customer service in this B&Q is appalling, however there are a select few members of staff who are friendly and helpful.
Plenty of choice, hit & miss with the staff helpfulness. Certain items overpriced.
Staff are pleasant and friendly, and make your shopping in store smooth and friendly.
Some bits a bit disorganised but usually have what I need
On I got to say it's a bit to big
But I won't let that put me off
Because I can all way get what I need from here
And with no fuss
Customer service was non existend staff member was very unhelpful
Just been to b&q in Crewe saw a man by the name of Phil on kitchen he was very helpful and plesant and new his job. Would recommend him to any body
It's a typical B&Q Extra, with its own parking, builders yard and garden centre. Not always the cheapest but often the most convenient and comprehensive.
Member of staff came over and asked if they could help us. When we asked a question about ordering paint she said she did not know if we could and that she was already serving someone else. So why come over and offer to help if you were already serving someone else?
I like the store. It has everything that you need there. There are always sale items on display, not as many as you d like though :)
Staff have always been helpful to me whenever I have been there.
I don't mind b&q but I wish the more remote aisles were numbered clearly or on a map.
Oh and what anicent search engine does the website use, useless unless you name something exactly.
Still, not bad if randomly cheap for some things and expensive for others.
Sadly, I have had quite a few products in their VALUE range be sub-standard. A metal handled garden hoe bent whilst turning soil. A shed brush handle snapped off whilst staining a fence. Unfortunately, there aren't any independent hardware stores that can compete. Customer service is on a par with the international monoliths like Tesco. Sigh.
Got there early and a fair queue. Once they opened no problem. Have a traffic light system to control entry. Stock a bit low but could improve now more suppliers are going back to work.
Not very good people not wearing mask ease and first in queue
Simon was very helpful and knowledgable with plumbing
