3 years ago
Buyer beware. If you're buying from Avondale Mits...
Buyer beware. If you're buying from Avondale Mitsubishi, make sure you love everything about the vehicle and the deal you're getting before you sign anything.
After signing and sleeping on it, I knew that the SUV I bought was not the right vehicle for me, and buying it was a mistake. Their buying agreements are final, and I learned the hard way that final is final with them. I wanted out of my deal before I picked up the vehicle, and assumed I would be able to cancel by paying a cancellation fee. Ohhh not so.
I asked my salesman several times to find out what the cancellation fee would be. He seemed sympathetic, and said he would get with the manager right away, and let me know. But nothing happened. After several more requests begging and pleading for them to let me BUY my way out of the deal, I finally did get to talk to a manager,.
There was no offer to help me find a different vehicle that would suit me better, or any attempt to find a resolution that would work for me. Instead of attempting to negotiate a cancellation fee, he mocked my request to pay them money to let me out of the contract, and talked down to me, smugly stating the obvious that I shouldn't have signed if I didn't want the vehicle. Who treats their customers this way?
He eventually did agree to figure out how much the cancellation fee would be, but surprise, surprise...he just lied to get me off the phone. Despite several more requests, they never gave me the courtesy to follow through on that promise. Instead, there was always some excuse why the deal could not be undone.
I eventually had to take delivery of a vehicle I had grown to HATE due to the horrible treatment by the managers at Avondale Mitsubishi. Their salesmen are pretty good. However the managers' only objective is to get you to sign, and couldn't care less whether you're actually satisfied with your purchase or their service.
There are many many dealers who allow "no questions asked" returns up to 5 days after the sale. Avondale Mitsubishi is definitely NOT one of them. Don't buy from Avondale Mitsubishi until you're 100% sure of the deal. Not only will they NOT let you out of the deal, they won't even let you BUY your way out of the deal at any price.
30 days later, I contacted them again asking what they would give me to buy it back from me. The manager's reply was that he wouldn't buy it back because I gave them a bad review. Any reputable business would use negative feedback to find ways to improve their business. But these jokers just throw it back in your face. He blamed me for calling him out on his lousy customer service and used that as an excuse to once again fail to deliver customer service. How Ironic. The arrogance of these folks is astounding.
Another month later, they posted the reply you see here, firmly acknowledging my point. Don't buy from these guys unless you're 100% absolutely sure about the vehicle and the deal cuz you won't get out of it at any price no matter how much you beg and plead. My issue had nothing to do with money. I made a mistake and signed without being 100% sure, and I was ready and willing to pay them whatever they wanted to unwind the deal. But they refused to even consider or discuss finding a solution. Like I said, Buyer Beware.
They are right about one thing. I am a business man, and I understand that customer satisfaction is everything in business. The money made on any one deal is nothing compared to the value of a satisfied customer.