Mathieu and his team are a breath of fresh air. Avenir IT is a rare find, the combination of expertise, sensibility and authentic humor cannot be matched, only modeled after. You ll be in very capable hands.
Rate as 0
Felt like a number, had to spell out our name and address for each request for service. Not personable.
Many service requests were ignored.
Had to continually beg for service.
Condescending.
Many issues with our computers were not resolved and the blame was always on us and not their incompetence.
Forced to pay an extra month when we requested to stop doing business.
They are only open 9 to 5 weekdays. Not open evenings or weekends unless you pay extra!
Not recommended!!
We have received excellent service from Mathieu and his team of techs. They are always prompt to reply to our needs, very knowledeable and helpful. Thanks for everything you do!
The law firm that I work for (TLR Law) uses AvenirIT's services. They recently migrated our email over to Outlook. I found an issue that occurred after the migration process, so I first emailed Bobby asking for his assistance. He very promptly got back to me and I had him on the phone shortly after. Bobby listened to my explanation of the issue, asked questions for clarification, and once he remoted in to my computer, he was fairly quickly able to determine the best course of action in order to remedy the issue I had found. As far as I'm concerned, I would define this as excellent customer service!
We get timely responses and quick resolutions to most of our issues. The ones that we can't get quick fixes for are larger project issues and always require more time. A pleasure dealing with Mathieu and company!
Always prompt and courteous service from these folks, highly recommend!!!
Dealing with Avenir IT has been a positive experience for me - they are always quick to respond and assist with the issues I'm having and are pleasant as well!
We have been experiencing a number of IT challenges in our office. In particular my internet access was acting up. I contacted Bryce at Av IT and he was on it immediately. He got my Chrome re-set up and notified me right away. I was back up and running smoothly in short order. Well done Bryce Pile!!
Avenir IT is a leading managed IT service provider that offers a wide range of technology solutions to businesses of all sizes. With years of experience in the industry, Avenir IT has established itself as a reliable and trustworthy partner for businesses looking to streamline their operations and improve their bottom line.
At Avenir IT, we understand that every business is unique, which is why we offer customized solutions tailored to meet the specific needs of each client. Our team of experts works closely with clients to identify pain points and develop strategies that address them effectively.
One of the key strengths of Avenir IT is our commitment to customer service. We pride ourselves on being fast, friendly, and knowledgeable in all aspects of managed IT services. Our team is available 24/7 to provide support whenever it's needed, ensuring minimal downtime for our clients.
We also understand the importance of staying up-to-date with the latest technology trends and advancements. That's why we invest heavily in research and development, constantly exploring new ways to improve our services and stay ahead of the curve.
Our comprehensive suite of services includes everything from network security and data backup solutions to cloud computing and VoIP phone systems. We work with some of the most trusted names in technology such as Microsoft, Cisco, Dell EMC, HP Enterprise among others so you can be sure you're getting top-of-the-line products backed by industry-leading warranties.
At Avenir IT we believe that technology should be an asset rather than a liability for your business. That's why we take a proactive approach when it comes to managing your systems - identifying potential issues before they become major problems so you can focus on what really matters: growing your business.
In addition to our core managed IT services offerings ,we also offer consulting services designed specifically for small businesses looking for guidance on how best utilize technology within their organization . Whether you're just starting out or looking for ways to optimize existing processes ,our team can help guide you through every step along the way .
Overall,AvenirIT provides award-winning managed IT services that are fast,reliable,knowledgeable,and friendly.We are committed towards providing customized solutions tailored specifically towards meeting individual client needs.Our commitment towards customer satisfaction ensures minimal downtime while maximizing productivity.Our expertise spans across various domains including network security,data backup,servers management among others.We work with some trusted names in tech like Microsoft,Cisco,Dell EMC etc.,so rest assured,you'll get top-of-the-line products backed by industry-leading warranties.So if you're looking for an experienced partner who can help take your business operations up a notch,AvenirIT should be at top-of-mind!
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