Mathieu and his team are a breath of fresh air. Avenir IT is a rare find, the combination of expertise, sensibility and authentic humor cannot be matched, only modeled after. You ll be in very capable hands.
Rate as 0
Felt like a number, had to spell out our name and address for each request for service. Not personable.
Many service requests were ignored.
Had to continually beg for service.
Condescending.
Many issues with our computers were not resolved and the blame was always on us and not their incompetence.
Forced to pay an extra month when we requested to stop doing business.
They are only open 9 to 5 weekdays. Not open evenings or weekends unless you pay extra!
Not recommended!!
We have received excellent service from Mathieu and his team of techs. They are always prompt to reply to our needs, very knowledeable and helpful. Thanks for everything you do!
The law firm that I work for (TLR Law) uses AvenirIT's services. They recently migrated our email over to Outlook. I found an issue that occurred after the migration process, so I first emailed Bobby asking for his assistance. He very promptly got back to me and I had him on the phone shortly after. Bobby listened to my explanation of the issue, asked questions for clarification, and once he remoted in to my computer, he was fairly quickly able to determine the best course of action in order to remedy the issue I had found. As far as I'm concerned, I would define this as excellent customer service!
We get timely responses and quick resolutions to most of our issues. The ones that we can't get quick fixes for are larger project issues and always require more time. A pleasure dealing with Mathieu and company!
Always prompt and courteous service from these folks, highly recommend!!!
Dealing with Avenir IT has been a positive experience for me - they are always quick to respond and assist with the issues I'm having and are pleasant as well!
We have been experiencing a number of IT challenges in our office. In particular my internet access was acting up. I contacted Bryce at Av IT and he was on it immediately. He got my Chrome re-set up and notified me right away. I was back up and running smoothly in short order. Well done Bryce Pile!!
avenirit.com