3 years ago
Initially booked a 15 day reservation at Avari to ...
Initially booked a 15 day reservation at Avari to their apartment suite room but checked out the next day first thing in the morning.
First, the room was beyond dirty there were cockroaches in the room and we killed two in the bedroom. There were roach killing medicine pills all over the floor and we have a 10 month old who crawls so it was a major liability/safety issue for us.
Second, all the toiletries were used used and had hair in it and all the towels were corn color yellow, ripped and had hair in them as well.
Third, their breakfast buffet selection is really bad and stale. We placed an order for an omelette and got some chicken qeema and chicken qeema was cold as it was just brought out from the fridge and they put it up on the burners to make it look fresh. There was no naan or paratha available and when we asked for it they said they will bring it but it took them 35 minutes to bring it and the chef was complaining that why people come so early to eat. It was 7:30 in the morning I don t think it s early.
Lastly, the front desk guy named Tahir should be fired Period! The guy has no manners how to speak to the customer especially when they are coming to an high end hotel and spending lots of money. He talks to customers in a demeaning manner like he is doing you a favor providing you service which is part of his job.
One word: Horrible experience, will never stay here again.