autoPROS Columbia Review

Great Experience Chuck and Ken both worked greatly as a team and got me sitting in a mint condition car!

Maureen and Clay were great to work with at Auto Pros. They knew their stuff and made the car purchasing process smooth as could be! I definitely recommend Auto Pros Columbia- you still get that "local business" customer service with all the knowledge of a large dealership! Ask for Maureen and Clay to assist you in your car shopping needs!

Awesome customer service in the service department. I have brought all of my vehicles there for everything from tire rotations and oil changes to clutch replacements!

I was attended very well. The attention the representative has towards you is careful into what you need towards your buy. Great service and very friendly. I recommend Stephen Garcia as the representative for great service in Spanish!

I would always recommend Andrew the Service Manager when looking for advice on parts or any recommendations on service work. I just had new tires and brakes done and new tires and he helped me find the best value for my money. He is dedicated to his customers, Thankful for the service department at AutoPros

Thank you Autopros for helping me find the perfect vehicle! Lane was so patient! I had no clue what I wanted and he helped guide me to the best car to suit my needs. I will always buy from Autopros!

Joe at autoPros in Columbia made our first car buying experience easy and stress free. When we first inquired about the car we received a quick response. We live out of town but Joe stayed in contact with us and always was available to answer any questions we had concerning the car we were looking at. We did research on the make and model of the car we were looking to buy and autoPros could not be beat. We received a great price for a great car! We couldn't ask for a better experience. Thanks again autoPros!!

Very straight forward business dealings. They stayed late for me as I drove in from out of town, car was perfectly represented.

I called in about a MKX. GOINS was friendly and knowledgeable about the car. He gave details about safety ratings and features. I was impressed.

I always appreciate when someone addresses me as Sir. Goins also asked

how I was doing today. That shows he cares more than the average guy.

I will be seeing Goins this week. I deserve to drive a better car !

A huge THANK YOU to the great people at AutoPros! These amazing people made me feel comfortable the second I stepped foot in the show room. At no point was I pressured into making a decision, and there was no attempt to sell me something that I was not looking for. Being a first time car buyer, I am so impressed by the treatment I received. Thank you Julia, Brian, Rick and everyone else at AutoPros. I appreciate you all! I definitely recommend that if you are looking for a great car you check them out!!

Ace was extreamly helpful throughout the whole process ! The team in general displays excellent hospitality and are willing to negotiate around reasonable prices without being over bearing ...chuck is the man with the plan ! If I have to buy a car in the future I'm coming back here

By far the best car buying experience I've had. Goins and Shawn were a pleasure to deal with as well as the entire staff. Highly recommend AutoPros to everyone. Stop by and you will see why!

If you are in the market for a pre-owned car, Christian and Randy Threat are the only ones to see in the Colombia area. They only sell top quality product and they stand behind their cars. The service department is top notch and I wouldn't buy a pre-owned vehicle anywhere else because you always get a great deal at AutoPros Colombia!!!

Maureen was my salesperson. I loved her laidback professionalism the moment I met her. She was welcoming and accommodating and put me to ease as I searched for a car. After I was approved for financing, Lane handled all the paperwork. I was impressed with his organization skills. They both are great at what they do. I am a repeat customer and my experience both times was excellent. I highly recommend autoPROS not only because of the great people that work there, but also because of the great selection of cars. I have a great car and I'm so excited! In the future when it's time for another vehicle, I'm going back to autoPROS.

Good luck in your new position James Cobb's!! You will do an awesome job!!

Just got my 2012 Nissan Altima from autoPROS. Miguel was my sales person. He was wonderful and very professional. My transaction went smoothly. I couldn't be happier.

Very disappointing experience with this dealership When first looked at car at the dealership was contacted 3-4 times per day until I decided to purchase the vehicle Their quotes for additional charges on their website was different than what was actually calculated at the time of purchase Had spoken with sales person and was assured that closing cost was what was posted on their website Financial person had over 200.00 additional charges on the application They did decrease the actual cost of car to reflect the charges that was posted Unable to find 2nd key for car and was told that it would be sent to me within one week past purchase After numerous unsuccessful attempts to reach salesperson by phone and text finally was told that they could not locate the key but would either get another key or reimburse me for second key Again after numerous attempts to get response got the second key at another dealership which the salesperson suggested that I do and of course did not receive any reimbursement I live in another state and again contacted them several times to get the title so that I could obtain tag and registration in North Carolina Received the info 5 days prior to temporary tag expiring after calling the dealership for several days in a row All in all this was a disappointing experience and would hope that any that should choose to deal with AutoPros has a much better experience with them

Best car buying experience we ve ever had! Go see Lane Benningfield! We felt no pressure, which was such a pleasure. Competitive prices, friendly staff, and quick turnaround considering what was accomplished. They even helped us switch my baby s car seat to the new car! I hope we do not have to buy a car again for a while, but I ll definitely be going back to AutoPros in the future. Thank you!

Mr. Goins was very helpful in finding me a car on the spot even though I didn't know what I wanted he gave me information on each car to compare them for myself and I would recommend them to anyone who is looking for affordable and dependable vehicles.

I was disappointed in how I was treated by the customer service employees in the service department. Good customer service is: a smile and greeting with eye contact, not continuing 4 minutes on a phone call while the customer stands there awkwardly. Good customer service is: when you give someone an appointment time, and they show up on time, you quickly begin to assess the vehicle. It is NOT telling a customer you will get to them in an hour and then 3 hours later, when the customer has to call you for a report, you say the technician is just now driving the car to assess the situation. Good customer service is NOT telling someone you drove their car 55 miles (yes, 55 miles) and decided nothing was wrong. Good customer service is: asking questions to get to the bottom of what might be wrong.

Yes my car is still "slipping." And I bought it just over one month ago at AutoPros. Good customer service was not offered at Autopros in Columbia today. I'm disappointed.

The guys at auto pros really took care of me, mr Goins made sure I was comfortable and satisfied. These guys are really pros at there job. Thanks again guys

Very helpful service and thorough explanations. Ken was awesome!

Outstanding customer service! High quality vehicles in great condition with low miles. Friendly and honest sales people.

I had a wonderful car buying experience. Maureen was knowledgeable and made my car buying less of a chore , less scary for me. Everyone I encountered throughout this process was professional and courteous. I will certainly refer family and friends. Thanks again to Maureen and management.

I love my car.

Rose Monteith

If I were forced to describe in one word the level of customer service that autoPROS Columbia provides it would be Executive. It has been over a month since Steve Inmon helped me to purchase my new (to me) car and Steve (and anyone else at the dealership) still answers the phone as if it s the morning I am scheduled to come in to buy it. I happened to have chosen a car that had recently gotten on the lot, autoPROS had not had time to do the work they usually would to prepare a car for sale. As part of the sale I received a sheet stating that at no additional cost two of the TPMS (light was on) sensors would be replaced and three dents (grocery cart type) that were on the car would be repaired at no extra cost. autoPROS has went so far as to help with transportation in order to lessen my inconvenience for it not having been done by the time of purchase. With large purchases I have always had buyer s remorse and wondered if I could have gotten a better product or a better price. With autoPROS there was no sour feeling at any point in the process or after purchase because all numbers and prices were up-front. There was no four-square scheme or sliding commission and autoPROS offered a fair price on my trade. I am confident the vehicle I bought I could still, a month later, go trade in elsewhere and get the price I paid for it. In previous experience with big-name dealerships and very small gypsy lots not only have they played pricing and financing games and/or offer extremely low trade in values but they have taken weeks to process DMV paper-work which means that tags and registration had not come for a month and a half. With autoPROS I had my new tag and registration in two weeks. I believe autoPROS Columbia with the help of great people such as Steve Inmon is the best dealership you can buy a used car from, they are small enough to care about each customer and each car coming through the door but also large enough to have or be able to acquire any car you are looking for and be able to fully service it for as long as you own it, did I mention free oil-changes!

LOVE LOVE LOVE my new car! Ace was super helpful and got us in and out with a nice new ride!

I wouldn't go any place else to have my vehicle serviced! Lane and James were awesome! Customer Service is definitely number 1 here.

The service was very quick and I got in and out very quickly and I recommend the place for services and for buy car to anyone. The person who assisted me James help me out and got me squared away right way.

Friendly people and had a very good experience with Ace helping me. I would recommend checking them out if you are looking for a vehicle.

Horrible. Purchased a 2014 Toyota Tundra from Ace. Ace was a super nice guy, and new to the business, which I can understand. Everyone else, including Chuck (the manager) have been doing this for a long time, and should know what they are doing. Well, I've given them several months now to correct all the issues I've had. I've called and texted several times with different people to let them know what the problems are. First, we spent HOURS in the dealership after getting "pre-approved" online. When I say hours, it is not an exaggeration. We were there for over 4 hours. In all that time, and while we were in the finance office signing away, no gas was put into the truck, and no detail was done on the vehicle. To his credit, Ace gave me cash out of his pocket for gas, which was nice, but only $10. They certainly didn't fill it up. They said to come back later and they would take care of it, but I'm 30 minutes away, and that's just a pain. I wish that's where the problems ended. On the way home, the radio began to reset randomly. A 2 minute google search revealed there is a TSB on this issue. This should have been taken care of before they put it up for sale. I called and let them know. "XXXXX (the general manager) will call you back about that". No call. Yes the truck is still doing it, because Toyota wants money to reprogram the radio.
Another issue brought to their attention was that the KEYS DO NOT UNLOCK THE TRUCK. They said "come and see our 'key guy' on Tuesdays between these hours"... Well you know what, 1. I shouldn't have to do that, and 2. That's completely inconvenient for me to drive over there and do that. But you know what, I tried. The "key guy" wasn't there. Yes the keys still DO NOT work in the truck. The battery in the key fob (only got one) died a few days ago, and my wife was stuck at home and couldn't get to work. 8 hours of pay we will never get back.
One issue that actually has been taken care of is they took about 28 days to pay off my trade. I've purchased my fair share of vehicles, and I've never had any reputable dealer take more than about 15 days to send a payoff. It was aggravating getting collection calls for a car I didn't possess anymore.
I would not recommend purchasing from them to anyone. The people there appear nice and helpful, but just don't follow through. I'm not sure if they just don't know how the car business works, or it's purposely deceitful.
So maybe someone there will still want to give me a call about the keys and the radio, even if it is months later without fixing it.

So I never heard anything after this review, and finally sent an email because my phone calls were being ignored. Chuck calls me back, insuring that all my issues would be taken care of. He said once again, "I'll call you back." That was two weeks ago, and I haven't heard anything since. I've tried to contact the GM, Chris Andrews, but he won't contact me back. So, if anyone from the dealership happens to read this, ask Chuck to call me back. He will know who I am.

UPDATE:
I gave my real name through the BBB, then "Randy" decided it would be a good business decision to post "He was not the actual buyer. His mom purchased the car because he was denied". That's libel, as we both purchased the vehicle together. I'm not posting my full name and phone number on Google for thousands of people to see. You know exactly who I am. Stop playing games. Have you really treated that many people horribly that you've lost count of who was unhappy? Maybe post your name and I'll call you. Chuck, Ace, Bryan, Chris Andrews, and "Randy" have all failed not only as good businessmen, but as decent human beings.

UPDATE:
Again with putting my credit out there, huh? I'd delete that if I were you. My mother and myself were both supposedly approved the night before per Chuck. "Man, y'all won't have any problems. Just come in and sign and you're good" were his exact words. But, that's hardly the issue here. The issue isn't even the gas. You fail to address the real issues, which is the company's inability to keep their word.

Buying a car from autoPROS Columbia was such a great experience. While everyone we talked to there were nice and attentive, Zino was one of the most personable and warm (not to mention incredibly knowledgeable and genuine) salespeople I have ever encountered. He told us like it was while also being encouraging throughout the whole process. The salespeople don't work on commission nor is there haggling, which took a lot of the stress of the "car buying game" out of the equation.

I cannot recommend autoPROS Columbia and Zino enough!

That was a great team . Very helpful in finding me right one for me. Thank you Ken and Lane for guiding me .

Just recently purchased a 2011 Corolla from Marshall. Great experience. Very professional and knowledgeable staff. Very easy to deal with. I know that I can call them with any issue I might encounter in the future and am confident it will be handled and resolved to my satisfaction. Marshall and AutoPros are all about customer service.

I recently purchased a vehicle from AutoPROS Columbia and it was one of the most pleasant, streamlined car buying experiences I've ever had. I worked with both Scott Austin and Richard Rieger. Both of them were extremely professional and at the same time, very "real".

I greatly appreciated their enthusiasm, and their commitment to helping me find the right vehicle. I'd definitely recommend that anyone give AutoPROS a shot before purchasing a vehicle. It's a great place and a fine business!

Ace was Great. This was our second vehicle we purchased from Auto Pros. Can not beat the no hassle pricing.

My faith in auto pros after my car purchase was a little disturbed after multiple visits because of car problems with in 2 months of purchasing the car from the facilities. But with in the third visit on comeing to get the car service on another check engine light notification and oil change. I recieve expert services and garenteed improvement thanks to a Mr. James who has restored my faith and confident in this company.

Had mechanical issues with my vehicle was interested in a truck. Derrick wills went above and beyond to get me the information I requested. Would definitely recommend

We recently purchased a new car from Autopros of Columbia. We were pleasantly surprised at the ease of our car buying experience at AutoPros. Richard Rieger, our salesman did an exceptional job with showing us multiple options and allowing us to take our time. We also toured the repair facility in the back and I immediately noticed how clean the repair shop was kept. It impressed me the pride that was taken in keeping your facility so clean. We highly recommend using Autopros for an easy and enjoyable car buying experience. We left feeling excited about the purchase we made and that our decision was an informed one with all details being discussed openly. A++ to Richard Rieger and all the others on your team at Autopros. We will be back again!

Stephen Goins was professional and knowledgeable. Low pressure and informative I will definitely refer others!

Auto Pros can take care of all your automobile needs. They have a huge selection of nice cars for sale and an amazing service department too. The staff is honest and easy to work with. They will go above and beyond to ensure you are satisfied.

I had a great experience with AutoPros here in Columbia SC! I've bought my fair share of cars and have not once met a team this willing and wanting to help. I got a tour of the entire place, while being introduced to everyone we came across. I have found that to be wonderful and RARE! The car I fell in love with, my wife, son, and I were sure we couldn't get into, close but not possible. Mr.Garcia MADE IT HAPPEN! I can't thank the team and every single person at AutoPros enough for not only the incredible and attentive service, their product knowledge about every make and models factory warranty, and their time, patience, and care that was put into getting myself and my family into the car we wanted from the beginning! Hassle free, no games, nothing hidden, just great service! We will be back for sure. Oh, and all you other dealerships, really need to step your game up as your nowhere near the incredible level of service we've just experienced! Thanks again AutoPros, YOUR THE BEST!

Great customer service. Worked with Derrick Wills who was knowledgeable and offered us a great deal! If you go, ask for him... he was great!!

fast,very helpful and professional zino,goin and rick three very nice guy man I'm telling you

My experience with AutoPros and with my salesman David was excellent!I have been driving the 2014 Corolla that I bought from them for the past several days and it has exceeded my expectations. David went above and beyond to find a car that fit my budget and needs. I have already recommended AutoPros to several people and plan to return as a customer when I am ready to buy my next car.

Stephen Garcia is the Best Sales Representative....he made me and my Step Father feel comfortable and got me exactly what I wanted....thanks Stephen Garcia

Christopher did a great job a taking care of my daughters car. Thank you

Hi my name is Mark Hipp sending the survey on my nephews phone my experience with auto pros and Lane has been one of the Best experiences I've ever had buying a car my wife and I are so impressed we will definitely buy our next car their hands down

Great selection and good prices couple with good people make for a good experience.My salesman Steven was top notch in helping to make sure that my needs were met. If you get a chance check them out.

Ace Campbell... what can i say. He fit me into a truck that fits me beautifull and that will keep me rolling for hopefully decades to come. Fast paced, but keeps you fully in the loop. Just outstanding service getting me into a tundra. Thank you Ace and thank you AutoPros.

I had the best experience ever in my life buying with Auto Pros. They were honest, they didn't play all the games the other places do and they we were treated extremely nice each time. I hope to all of my future buying from autoPros. If you are looking to buy I would highly recommend these guys. I honestly believe you will not find a more professional or better experience anywhere else.

Cecilia Y McMurry

I worked with Scott Austin while I was at autoPROS Columbia. You can't find better customer anywhere else or from anyone else. Go see Scott when you need a car

Ace really took care of me and is a true professional.

My experience with Mr. Scott Austin was very pleasant..He was very kind and polite..During my time I felt welcome and appreciated..He treated me like family..I would definitely recommend anyone to buy a vehicle from here. In the future, I will come back to buy or trade in my car.

One of the best experiences in a car dealership, not pushy, really nice and mindful of what you're looking for. Chuck was very helpful, and willing to work with you. Definitely recommend to the next person looking for something new!

Chuck and Woody were excellent! We originally drove down from Charlotte to purchase one car and left with two!! They listened to our needs and were very accommodating. They went above and beyond to make sure we left as happy customers! Brian in finance also worked magic and made sure our payments were reasonable and within our budget! Amazing experience! We never felt like we were at a dealership at all! Thank you so much to all that were involved! You all are awesome!!!!!!!!!

Wonderful experience working with Maureen Brazel as we were looking for a minivan. She was low pressure, helpful, honest, transparent. She was extremely kind to my wife and daughters, and made the car buying experience enjoyable. Out of the number of dealerships that we visited, our experience with them was at the top. I will definitely send my friends to Auto Pros and tell them to ask for Maureen, it will be worth the visit!

Great experience first time buying a truck at 23 on my own and took amazing care of me would highly recommended to anyone thank you chuck and brain so much

James made my visit quick and easy definitely will be returning.

I had the best car buying experience at AutoPro's of Columbia and Scott Austin did an excellent job on meeting all my needs! So if you need a pre own vehicle go see Scott.

I couldn't have had a better experience. Lane was knowledgeable and polite. After looking at several different vehicles, he helped us choose the best match for our family. Thank you autoPros!

Great overall buying experience! Maureen was very attentive and on top of all details. Straightforward and transparent. A pleasure transacting business with Autopros.

Auto pros was a nice environment to be in. Maureen Brazel was my salesperson. She was very helpful in finding me what I wanted. She came through on what I was looking for. Tell Maureen and she will most definitely find it. So kudos to Maureen at auto pros. Good luck to you and I will be seeing you again in the near future.

Best car buying experience ever!!! I love my car that i purchased from Maureen Brazel. She was friendly, knowledgeable and honest! Many friends of mine have also purchased their car from Auto pros based on my recommendation and are very happy. Go see Maureen! Tell her Molly Brown sent you and love your car buying experience too!

Bought a 2011 Nissan Juke from Chuck. Great experience. They didn't have the car in stock but I told them what I was looking for and they found me a beautiful low miles used one with all the features I wanted. Great service, very friendly, I've had the car a little over 6 months now and have zero complaints about it or my experiences at autopros. My family has also bought several cars from autopros and they heave all had great experiences as well. Shop and buy with confidence!

James and all the other staff at auto pros services were helpful and very informed. They were very courteous and made me felt welcomed. Thanks for all your help.

Ken was a very nice man who was patient and helpful.

The staff were great and answered all of my questions. They honoured the no haggle price and USAA discount. Very professional and wonderful staff! I look forward to working with Lane and Chuck! Great place to buy a vehicle!

Ken was very professional and did everything to make us happy. I would definitely buy a car from him again! Thank you Ken!

My experience with Auto Pros of Columbia, Sc was an awesome experience. The staff was friendly, they valued my trade as well as get me some extra cash in the process. I highly recommend this dealer to anyone looking for high quality used car.
-Kendrick Singleton

The people at autoPROS made this the best car buying experience I've ever had. No hassle, no pressure, in and out quickly, and all the while had a great time with the people. They got right to the point and made this whole experience stress free! AutoPROS is fabulous!!!

Sam and I had a wonderful experience! Can you believe I said "wonderful"? This is the first time I did not feel stressed when buying a car. These guys were awesome to us and the price we paid for the car was unbeatable. Believe me, we tried. Special thanks to Derrick, Gibson, Al, and Chris (aka, the money man... thanks Chris! Nobody ever thanks the money man)! You guys really made this easy for us. Proud happy owner of a beautiful black Honda Pilot recently renamed Lilly...

Kevin Kyzer. is the best and most knowledgeable sales person I've meet in a very long time. You're very lucky to have him. I've already told a lot of people I know if they need a car go to Kevin at autopros!

Awesome dealership, cannot recommend enough. Great experience, without having to put up with the usual garbage of a regular dealership. Excellent selection of lightly used vehicles, honest sales staff and financing guys. Zino and Woody were great to deal with and next vehicle I buy, I'm not shopping around at all. Going straight to Autopros!!!!

I was referred to autopros by my sister Alison. Chuck made the experience extremely easy and enjoyable. He was transparent throughout the whole process and very professional. Would definitely recommend autopros and Chuck for your next car buying experience!

Chuck at autoPROS was amazing! He made it such an easy, painless experience. Though the car we wanted was just purchased, Chuck took the time to find us another car that fit our needs perfectly. They even stayed open late for us to make sure we got the car. We got a great price and will return when we are looking to replace our other car. Everyone there was extremely nice and very helpful. Definitely recommend visiting autoPROS. Chuck will take care of you!!

We had the best experience we bought our Kia on the 15th and I have never had an instance when I thought they were trying to jip us they went above and beyond for my husband and I and I recommend this company to everyone

Was a joy to work with Gibson. He made for a pleasurable car buying experience. I felt comforatable throughout the entire process. Thanks!

Awesome dealership! Wouldn't want to be anywhere else!

I have never bought a vehicle from a dealer. I've never spend more than about 4k on any of my vehicles. I was tired of having unreliable transportation so I decided if I was going to spend a lot of money (10k+) I was only going to do it on a truck that was everything I wanted, including price. I searched the Web for months trying to find my perfect truck. Finally I came across it at this little dealership called AutoPros. I want to mention it has been well over a year since I purchased my 05 canyon. I wanted to wait this long because I didn't want to write a great review and a week later regret it. Well I DON'T REGRET IT AT ALL. I absolutely love love love my truck. The staff is AMAZING!!!! I came back for an oil change since they do free for life oil changes and while I'm waiting they brought me an extra key fab for my truck. If I ever have to purchase a vehicle again I WILL GO BACK TO AUTO PROS FOR ALL MY VEHICLES. I was extremely skeptical of any dealer but now I RECOMMEND THEM TO ANYONE BUYING A VEHICLE. If your unsure and dont trust dealers, give AutoPros a chance. Trust me I waited over a year to give them this review just incase something happened with my truck and it has never let me down. AUTOPROS IS THE BEST AROUND. THANKS AGAIN GUYS, I STILL LOVE MY CANYON!!!!!

Hands down if you are looking for a great deal and a easy auto purchase experience autoPROS is the place! I cannot stop bragging to everyone about how quick and easy these gentleman worked to get me not only in a very nice vehicle but the right vehicle for my family and I. My sales(gentle)man SHANNON was very attentive to what I wanted in a vehicle and in addition very knowledgeable about the different vehicles that autoPROS had to offer. In the end SHANNON found me a better vehicle than what I had initially picked for myself (which I absolutely love by the way)! There was absolutely no haggling on the price and unnecessary pressure to purchase from these gentleman. RICK and SHANNON worked together to find me best purchase price and terms. I could not have been happier when I left the dealership, I was completely blown away! I will not purchase a car from any other dealer other than autoPROS and I suggest that if you want a overall great experience go to these guys, go to SHANNON! SHANNON, RICK and CHRIS thank you guys so much for a great car buying experience! Did I mention that this great experience lasted only about 3 hours, from the initial hello, to the test drives to receiving the keys to my new (used) vehicle! Quick! (Food for Thought)

Great buying experience! These guys take care of you like family! Rhode Dog is the man! When you go by and purchase, tell him I sent you!

I am a previous employee of AutoPROS Columbia, this place definitely offers the BEST VALUE in 500 miles, bar none when coupled with the extraordinary customer service and attention to each guest! With most places you become an employee and customer, at AutoPROS you become family! Give them a call, set an appointment, you will be in and out within 2 hours if you know which fine automobile you are interested in!

And again, no response to my vehicle issue OR the money you failed to pay me for my last week. Trust me, no sour grapes here. I am so much less stressed. Only issue now is the shop that repaired my gear shift box refuses to answer or call back.
***update*** so what is a 6 car month in comparison to 8? Also I have given you 2 Google reviews. One on my vehicle which you still have failed to address or do you not have to since I no longer work there? Remember that was service work YOU asked me for because I was looking elsewhere because I figured this would happen. And now this one as an ex employee who was NOT PAID and terminated April 1st (the start of the month) for poor performance when I sold a car that day. Makes sense since I asked about FMLA leave and was told you don't have to comply since you have less than 50 employees 3 days prior to terminating me for my wife's health issue. I guess if I needed time to get a residence card renewed I could have taken the two months though, right? You guys preach family but do not care one bit about families unless it is your own.

__________original post________
In response to the owner: yes I did work there for 13 months. Often times the 1st on there and last to leave. But we did buy the Lincoln from your lot and your warranty and check your system, you guys did the work after you asked me to please let you get the insurance work.

My wife had been battling health issues WHICH YOU ALL knew about. She was scheduled for a huge surgery on April 10th which took a long time to get approved through the military because she is active duty. Although the sales manager sent a group message to all sales staff clearly stating "he did not give a damn what we were dealing with at home..."

On April 1st she showed up to the dealership with a hospital bracelet on and needed a driver so they would give her any pain meds. I was finishing up with a customer so I made her wait, putting your business first and her health second. After the customer was squared away, happy and on the road in their new car I was granted permission from both the floor manager and the sales manager to take her to the hospital, like that should have ever been an issue.

Up on reaching out to your sales managers everyone avoided my texts and phone calls until I finally put 2 and 2 together. I finally got a hold of Chuck and he said I was being terminated for poor performance. It was my first time beneath 10 cars and I sold 8. You have a guy on your staff now with years under his belt and he sold 6 in one month, makes sense.

The real messed up part is you did not pay me for my last 3 days of employment, the two radio ads I wrote for you or a bonus I hit from the previous month and paperwork was signed off on... and let's not forget, this was really about my 2013 Lincoln MKX originally before you mentioned employment.

Awesome friendly and fast service provided by the Service Team Members here at autoPros!

Chris Fookle and Brian Ward were wonderful to work with! Purchased my car on Saturday and have been back twice in 2 days (mainly due to my paranoia). Most dealerships do not provide the same level of customer service after you sign the papers. That is not the case at Auto Pros of Columbia!! I still can't believe the price I was able to get on my new Pathfinder Platinum AND was very happy with what they gave me for my trade in. Highly recommend!

Today I had one of the most positive memorable customer experiences from James at Auto Pros Columbia. I called the company and did not leave a message, I decided to just swing by the location. While I waited for pick up by Enterprise I received a call back. The call came while I had already checked in which had me in awe since I did not leave a message. Needless to say your call doesn't go unnoticed. The service center looked at my car to diagnos what I describe as a groaning noise. After being check by two mechanics it was determined that the noise was from the tires which were winter tires. I was charged $0.00. This was an awesome experience for me and I would recommend Auto Pros to my family and friends. Thank you James for making sure that I was taken care of!

I called last min asking for a oil change and tire alignment and James was able to schedule me an appointment for the same day . Very professional, and also give great discounts for military. I would definitely recommend this place for an car service .

No hassle price. Even with the Internet down they got it done rather quickly.

I went into Auto Pros looking at a car that I found online. Gibson Murray helped me find the car on the lot. He was very professional and informative. This was the easiest, most pleasant buying experience! I had visited many dealers both used and new, walking in I had low expectations but I was so surprised!! This place is a fabulous place to buy a used car!

Brian Aycock from Auto Pros helped me find the perfect truck for me. Very helpful and friendly beginning to end.

We were given excellent service, given good information, and making the decision to buy the car was easy to make. We were helped by Ace and he did an excellent job helping.

My sales experience was exceptional. My salesperson Ken was very knowledgeable, friendly and attentive. I would recommend this dealership to my friends.

I had an awesome experience working with Derrick at Autopros. He was very responsive to my auto needs and was very engaged in the process of my securing a vehicle that met my long and short term requirements. Customer engagement is a key factor in my decision to do business with a company again. Thanks Derrick and others involved in making this a seamless process.

Ken, Chuck, and Jeff in services did a great job. Very friendly and helpful.