AutoNation Honda of Thornton rd Reviews

I asked the folks to identify a part under the hood of an old Odyssey I own. I was very clear that I did not want a diagnosis and that the vehicle was not operable. Of the three people I spoke to, one had an idea of what it might be. After I described the part in more detail he didn't think that was what it was and went to see if he could find a diagram where I could point it out. Before he could return who I believe to be the service manager chimed in. He only offered that if I could have the vehicle towed there then they could diagnose the problem. I explained again that I did not want a diagnosis I only was hoping they could identify the part. I told him it's an old vehicle with really high mileage, I don't know if it's even worth fixing. At which point he could only offer that they couldn't help me unless I had the vehicle towed there. What we can be sure of is that I don't want to purchase any parts or service there. Honda makes great vehicles. I would recommend finding a dealer with good service to match. AutoNation Honda Thornton's representative has helped me to know with certainty this is not a place I would want to do business.

Do not waste your time using the service department at this dealership. Very poor customer service! They had my vehicle for software updates and oil change and a starter issue since 10am and did absolutely nothing and wanted to keep it overnight.
Now I have to reschedule an appointment but it will NOT be with them. I have limited time off and this day off was completely wasted !

The greatest part of my experience was working with salesman Alton. He was very personable and was not there just to sell me a vehicle. He showed through numerous efforts that he cared about my needs and wants as the customer. I did not feel the pressure that I have previously felt when working with car salesmen.

After my purchase was final he took the time to show me the features of my 2021 CR-V. I previously owned a 2014 vehicle and had much to learn.

We bought our new Honda Odyssey EX 2022 from here and Jackie Jackson was helping us in the process. He made our purchase smooth from start to finish. I highly recommend Jackie and Auto Nation for your needs.

PS - I m taking one star off because Jackie promised two Honda caps to mail us but have not received it. It s been two weeks and he failed to keep his promise.

I would give them a 5 but the mechanic they have there ain't always nice. So I gave them 4 stars. The salesman was nice though.

I bought an Insight last week. I would suggest that that before you purchase any extras that you ask to see a brochure to be certain you are getting what you expected. Over all, a good experience.

I have bought many cars through the years and from various Honda dealers. AutoNation Honda by far was the easiest to do business with.

The entire staff was respectful, helpful and moved me through the process with little to no delays.

Found a great car at a fantastic price. I will be doing all my future car buying at AutoNation.

Thank you all for a great customer experience!!!

Stupendous experience in this dealership!!! Steven Shaddix is the most expert salesperson around and was very informative about my options and models. He was always looking out for what I wanted out of the car, and it was a truly intimate experience. I purchased the best choice, price, and color I wanted. Caria Mimms-Rowe was a phenomenal financial manager and made the process fun and energizing when closing out. I would definitely recommend this dealership and staff for my next purchase.

Very easy and stress free car deal. They are not pushy at all and very accommodating. Shout out to Charles, Gena, Kaitlyn and Albert. They are an amazing team and it was a pleasure to work with them. I would recommend this dealership to anyone looking to buy a new or used car.

Just purchased a new Ridgeline from this dealer. Love the car but will not buy here again. Reserved the car on their website at their advertised price but the dealer refused to honor it upon my arrival to purchase it. I reluctantly continued with the purchase and paid cash. Even so I was kept there for almost four hours to complete the transaction. Since then I ve had to communicate with them regarding a refund for a back ordered accessory. Their responsiveness was not good. Happy with my Honda, totally disappointed by this dealer. Buy yours elsewhere.