Just purchased a used 2018 Honda Odyseey from here a few weeks ago and we could not be happier with our experience. Damon was awesome and did everything he told us he would do when we purchased the car. We got a really good feeling from every person we dealt with during the whole process and we feel like they are trustworthy people. I would definitely recommend buying a vehicle from Ed Voyles.
When I first pulled up to Ed Voyles Honda, I noticed right away how bright, cheerful, and immaculately clean the entire facility was, both inside and out. It is clear that each employee cares about their products & their space. I did not have an appointment, but was greeted right away. I came only to do a test drive but turned out I was ready for a new car.
Johnny was friendly, personable, helpful, and efficient. He was available for questions and ready with information, but gave me plenty of space to think, discuss with my friends & family, with absolutely no pressure.
When I decided I wanted to purchase the Fit Sport off the floor, Johnny advocated to help me get an excellent price. Ryan took over from there and was very patient & thorough, and again gave me plenty of space to think about & discuss my options for financing.
Between the facility and the staff, not to mention the ease of the process, I would not hesitate to send any friend or family member to Ed Voyles Honda. The customer experience is unbeatable. Y all are awesome!
They charged me 1100 dollars for changing a harness in the engine includes 700 labor fee. They should do a fairly good and detailed work at this price level but they did not. I find my old engine wire just under the hood. They just left it in the engine cabin. Additional, I waited for 30 minutes to get my car after check out. And nobody came to me to let me know that my car is ready, I just walked to my car myself and drove away without any communication with their staff.
The dealership as a whole is very clean and organized, however I recently went in to purchase a 2021 Honda Accord Sport. Once negotiations began the salesman and financier attempted to add an additional charge of almost 5,000 on the price bringing the price to almost 35,000 and blame it on taxes and unknown fees. Immediately I knew that I was being had and left immediately to see what other dealerships offered. I called Curry Honda in Chamblee the same day and drove off the lot the next having been there no more than an hour and a half in the exact same model and year for 5,000 cheaper. Be careful if you are young or a first time buyer there are definitely gimmicks awry.
Horrible! Do not waste your time there! Had an appointment [for an oil change and an emissions test], but an appointment meant nothing. I waited 10 minutes by my car even before a "service" advisor approached me. Then, after I talked to her, I went into the waiting room and waited 20 more minutes, but my car still hadn't moved from where I parked it. When I asked the "service" advisor how long it would take, she said that there were 8 cars in front of mine and that it would take 2-3 hours for them to get to mine. If she had told me that when I talked to her the first time, I would not have wasted the time there. Do not waste your time there.
Just got a brand new Honda Civic 2020 in late summer of 2020. Car has been making a weird noise when the ac or heater is on. I have came and told them several times that the car is making a noise. They check it and 3 different staff member from service as well as the service manager have drove the car with me and heard the noise I have videos of the car making the noise. They tell me that definitely is not the compressor that it might some the fire lines near the ac. They keep the car they make adjustments and the same issue occurs. They keep the car again call Honda Tech Support and they tell me nothing can be done because Honda is aware of this noise in the cars but since it is not effecting the performance nothing can be done. So I am paying for a car making noises at less than 6k miles and they are not willing to make any changes. I purchased with Honda because I had a different perspective of them but they have totally left me down. I even has purchased the extended warranty and all for nothing.
Gregory Shedrick was a fantastic help to me this morning. I had a loose sun visor on my Honda Accord and he went way out of his way to make sure it was fixed and available as quickly as possible. I can't thank him enough, and I also want to give a thanks to Ed Price for the nice conversation this morning. You have a great team! All the best. Steven Lang
The service center is awesome. Come here for a cheap oil change. They take care of you like they are your dad. They make sure your safe, no gimmicks, and they are extremely efficient with time.
Dropped my car for an oil change at 11am came back 3 hours later, just to find out my car isn t ready. Really??? The cashier ladies they don t help, be on the radio messing with who knows. Just laughing all the time and never finds out what is going on. This is the last time I take my car here. So unprofessional. Terrible service. And I am writing this review while I wait for my car. just listening and watching this 2 clowns . (Cashiers)
I'm honestly not surprised by the recent negative reviews. I purchased a new car here last month and the whole ordeal felt really slimy. I was given a pretty low offer on my trade-in and when I negotiated a higher price for it, they somehow came up with fees/loss of discounts I would be getting at the finance office. Everything seemed like smoke-and-mirrors throughout the entire transaction. I also negotiated some freebies for my purchase (all weather floor mats, spare tire) and it was like pulling teeth to get them to provide it for me. I was not able to get it day 1 of the purchase, and I had to badger my dealer over and over to be able to schedule an appointment for the installation.
Finally, after purchasing the vehicle, we were informed that the dealer we were working with tested positive for COVID-19. I felt that they were not following proper safety procedures and didn't seem to take the pandemic seriously, since in all of our interactions with them, their masks were either improperly worn or nonexistent.
This dealer is honestly lucky they had the exact car that I wanted in the entire area or I would've gone somewhere else in a heartbeat. I'll take my money to another Honda dealership or an independent shop for all other service-related needs.
If you can find the car/equivalent that you like somewhere else, please do yourself a favor and do that. There are so many other Honda dealerships in the area.
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