Automated Collection Services, Inc. Reviews

this is not the company that handles sprint, although ACSI is both acronyms for both businesses. disregard lol

They try to collect debts from known fraudulent companies that have been charged and convicted years after that company has been put out out business...they are a scam and desperate!

Sending me a letter saying I'm in debt when I know for a fact I am not the only place I owed money I sent and if they didn't get it then it isn't my problem and they have hung up on me and rejected my phone call trying to resolve this mistake on someone else's end they will not see a dime from me because I don't owe anyone nor do I owe any company money

Best company I have ever worked. I have been here 7 years and if I would have known how great this company was I would have been here sooner in my career.

Scammers! This is the worst company I have ever worked with in my entire life! If I could give negative stars, I would. I have been given the wrong information MULTIPULE times which always leads to me having to work with them longer. Convenient for them... When they do f things up royally, they refuse to accept responsibility nor do they try to correct the situation. They say, "well, it's your reaponsibility to know."

They use scare tactics and are not above saying whatever they can think of to het more money from you. Had one guy "Bob Roberts" said he was going to sue me, destroy my credit so that I could die alone and pennyless.

When I complained about them giving me the wrong information, the girl, "Amanda" said, "Well, I don't know what was said." Instead of appologizing and offering to pass the complaint along to a manager. She also became defensive and decided to try to justify the misinformation. "I mean, the ststus did change, so it was within the time frame. But really, there is no time frame." Right, just talking out of both sides of your mouth. Next time, remember, it's not personal to you. Empathize and offer to bubble up the complaint.

The simplist part of your job is customer service, and you're even failing at that.

DO NOT TRUST ANYTHINF THESE PEOPLE SAY!!! THEY LIE TO KEEP YOUR ACCOUNT SO THEY GET MORE MONEY FROM YOU!

REPORTING TO THE BBB. SCAMMERS!!!!!!

Automated Collections has contacted me about both a medical bill and a student loan bill. The representatives were fair, knowledgeable and above all else honest. Can't ask for much more than that when dealing with matters like these.

ACSI has been very easy to work with. I have been quite pleased with my experience so far. I know many of these type of companies get a bad rep but I've had no issues. Just glad to have this taken care of.

Cant find out why funds are coming out of my account. Have been passed around like a dirty dish rag. Hung up on several times and still no answer.

Liars say that they mail you a letter for collection when it's when they haven't even mailed it very shady people

Scammers, they called about a boost mobile prepaid account. I never been with boost in my life and after I told them that they said it was actually for sprint. Once again I said I ve never been with sprint and that I ve only used T-mobile which led to him going on a rant on how T-Mobile joined with sprint and that I owe $147. Long story short T-Mobile didn t have records and sprint didn t have records but boost had a record but couldn t give me any info because the account was closed. If it weren t for the comments I would have gave them my card info just to get them off my back. Thanks people

This company has called and hung up before I could answer. Each time shows a different state on my caller id. Both agents were very rude when I called two of the numbers back. Both answered, that they were with ACSI. Neither were forthcoming with any inforamtion why they were calling me. The man I spoke with hung up when I asked what kind of company he was calling from. I would give no stars if that were an option. I don't like games and sly, dishonest people. Scum.

I don't understand how the police hasn't done anything yet with this scammers. ?? I did receive 2 false letters. I never was in that hospital at all!

Before I ever worked at ACSI, I was one of their consumers. I was trying to buy my 1st home and an NES account showed up on my credit report. The agent who took my call was respectful and helpful. Everything I thought I knew about collection agencies went right out the window. Having worked here for 12 years now, I can honestly say we work hard to help our consumers find ways to pay off their debts when it may seem impossible.

They keep calling me looking for someone I don't know. Will not remove me from their system. Reporting to the FTC.

Recieved a medical bill from ACSI. The supposed creditor is Baycare Medical Group. I've looked for the original bill and I can't find it on my Baycare bills. I have a wageworks card and pay my medical bill's on time, so I don't see how I can have a medical bill in collections and not know about it. I would call the original company before paying or speaking to ACSI.

They send out scam phone calls to collect debts that don't exist. I hope the authorities shut them down.

Worst place to work at. They do not value your hard work, and create unrealistic bonus structures. Management has favoritism and does NOT care about their people at all

IF everything goes the way I have been promised it would, this was a fairly smooth encounter. I discovered an outstanding debt on my credit report that needed resolved. Matt has been exceptionally helpful and patient working as a mediator between the Original Creditor and myself to resolve the debt. He says it can take up to 72 hours for an email receipt to be emailed, and 60-90 days for it to appear on my credit report. That seems suspicious but he seemed honest enough so I'm going to give him the benefit of the doubt. I'll edit or post a new review in a couple days.

With having an over 23 year career in debt recovery spanning every line of business from retail, auto, bank cards and student loans, I have never called a company "home" until I was invited to work at ACSI. I have experienced the "chop shop" agencies in the Buffalo NY area through working with corporate based agencies who formerly housed a lucrative top tier federal contract on student loans and I an say for certain that ACSI is the absolute best employer I have ever worked for in my entire career without a shadow of a doubt.
I can only speak from my day to day experience working here that they have never strayed away form holding true to their promise said to me of treating every myself and every single employee with fairness, friendliness with dignity and respect every since my very first day I started working here in March of 2017. The atmosphere management works tirelessly to provide gives every employee a reason to bring 100% every day because the company will never fail to return 125% back to you. I still cannot believe how tirelessly and almost around the clock our management and our IT staff worked to assure us that we not only can continue to work through this Covid situation but we can still continue to thrive. It proved to me the effort I see at the best of times is only strengthened during the most trying of times.
Thanks to all who made this review possible, my family and I appreciate it very much looking forward to a bright and successful future here at ACSI.

Just received a letter regarding an account that I've been paying on for 2 months. They want me to pay a $3,000 fee. The debtor does not pay the fee, the creditor pays it. I think this is a scam & I will be reporting it to the Indiana Attorney General.

My career of 9 years at ACSI has been a blessing! I could not have found a more family oriented place to work.

You called me twice in a row asking about 3, 3 different people, knowing I was none of them. If "being rude" is asking who's calling before I give you information, you have no right being on the phone trying to communicate with people. When you call me, you act with respect and understand that I'm not going to bend over for you. You have no authority over me. You people are rude, authoritative and bad at your jobs. Period.

SCAM!
Bogus company sending out collection notices trying to con monies out of people who have no business dealings with them or associated with them. I ve reported them to BBB.

it's a scam - calling from Sprint debt collection that is not existing