Automaster Reviews

We had an amazing experience leasing a new car from them. Unlike other dealerships around that are using the COVID-induced car shortage to hike prices and push high-end trims, The Automaster dealers were great. We were treated with respect and care. The salesperson was very knowledgeable and honest. They offered different options, but were not pushy about anything and really tried to get the best fit for my family. Communication was fast and efficient. All questions answered, even on a weekend. Very flexible scheduling - they really put a lot of effort to make the whole process seamless and stress-free.
We worked with Natalie, but also talked in passing to a couple of other salespeople and they all seemed wonderful.
Amazing experience overall - looking forward to working with them again in the future.

Beyond angry. I have never been treated so horribly. The service department is a joke. They are rude, do not communicate and I have a problem literally EVERY. SINGLE.TIME. I bring my car in for service. Call me crazy, but when you shell out money for an Mercedes, I expect to have exceptional care!

Got my oil changed and on my way. Everyone was very pleasant.

Good service, and good work.. I just seem to find it a bit pricey....but I guess that's a dealership for you.

I just bought my first car here. Friendly, helpful, and speedy service. Cars are priced at or below market value and are low on miles. Couldn't beat. Thank you.

I have to give a shout out to the customer service in BMW parts and service. Had a crippling tire issue in remote Vermont that required Roadside Assistance (those guys were only marginally helpful - but that's another review). X2 was towed 1 hour away to the Automaster in Shelburne. Before it arrived, I was on the phone with Richard in parts, and just as well because tires needed to be shipped in. Richard got on it; found what we needed in Connecticut; had UPS ship them overnight and handed me off to Peter in Service. Peter got us in line quickly and what easily could have been a 48+ hour delay to our travels, was just a day. Awesome communication and more importantly, our problem also became their problem. Thanks guys!

After 17 years of bringing our cars to Automaster, we're now going to take our business elsewhere. In many ways Automaster has been great - professional and quick to respond to questions. But our most recent experience has revealed that good customer service doesn't hide poor servicing.

We inherited an older Honda Civic and brought it to Automaster to have it inspected. It didn't pass because a hole in the body that needed repair. The desk rep showed us a single photo of what needed to be repaired and said to get it fixed and it would pass inspection. That is what we did, spending $600 at a body shop to fix that one hole. We immediately returned to Automaster to complete the inspection only to find out there were several other holes that needed to be repaired.

The desk rep explained that the technician hadn't told him about the other holes during the first inspection. Yes, that was obvious but it doesn't change the fact that we got the repair done with the understanding that it was the only problem.

In the end, Automaster was unwilling to own up to their mistake and we're now going to find a new Honda dealer whose work is as good as their customer service.

Went to the service department for a recall transmission software update. Great customer service, comfortable waiting area, my new go to VT Honda dealer...

My BMW had a recall and it was the first time I took it to an actual BMW service center and what a difference! While my car was pretty roughed up from 10 years of use (and improper maintenance care at random mechanic shops)- Peter was so great. Honest, professional, skilled and very patient and understanding with my very busy schedule and not being able to pick my car up immediately. I will forever go to the Automaster!

Call this afternoon @12pm BMW services. BMW service lady who answer my call. I reported my car due for federal emission warranty under 80k mileages. I told her my job done @5pm and I will be there between 10-15mins late. She wait on phone & confirmed yes! you can come between (5:10-5:15)pm.

When I got @BMW services within that time earlier by 5:15pm. One of the front desk lady said this is a services room. I enter the room & I waited few minutes. Again, she came in the services room & said we are closed @5pm.

I was helpless! waste of time!! BMW services people are Liar!!! After my re-setting federal emissions light-on I m planning to travel long distance but it was very bad experience.

When I come another days, to re-setting my federal emissions light-on, they will definitely gonna say, your not cover under warranty because your mileage clock 80k plus You have to pay from pocket!!!

I m a regular customer. I hope in the future, It won t happen again.