Call this afternoon @12pm BMW services. BMW servic...

Call this afternoon @12pm BMW services. BMW service lady who answer my call. I reported my car due for federal emission warranty under 80k mileages. I told her my job done @5pm and I will be there between 10-15mins late. She wait on phone & confirmed yes! you can come between (5:10-5:15)pm.

When I got @BMW services within that time earlier by 5:15pm. One of the front desk lady said this is a services room. I enter the room & I waited few minutes. Again, she came in the services room & said we are closed @5pm.

I was helpless! waste of time!! BMW services people are Liar!!! After my re-setting federal emissions light-on I m planning to travel long distance but it was very bad experience.

When I come another days, to re-setting my federal emissions light-on, they will definitely gonna say, your not cover under warranty because your mileage clock 80k plus You have to pay from pocket!!!

I m a regular customer. I hope in the future, It won t happen again.