After 17 years of bringing our cars to Automaster,...

After 17 years of bringing our cars to Automaster, we're now going to take our business elsewhere. In many ways Automaster has been great - professional and quick to respond to questions. But our most recent experience has revealed that good customer service doesn't hide poor servicing.

We inherited an older Honda Civic and brought it to Automaster to have it inspected. It didn't pass because a hole in the body that needed repair. The desk rep showed us a single photo of what needed to be repaired and said to get it fixed and it would pass inspection. That is what we did, spending $600 at a body shop to fix that one hole. We immediately returned to Automaster to complete the inspection only to find out there were several other holes that needed to be repaired.

The desk rep explained that the technician hadn't told him about the other holes during the first inspection. Yes, that was obvious but it doesn't change the fact that we got the repair done with the understanding that it was the only problem.

In the end, Automaster was unwilling to own up to their mistake and we're now going to find a new Honda dealer whose work is as good as their customer service.