Vince D

Review of Automaster

I have to give a shout out to the customer service...

I have to give a shout out to the customer service in BMW parts and service. Had a crippling tire issue in remote Vermont that required Roadside Assistance (those guys were only marginally helpful - but that's another review). X2 was towed 1 hour away to the Automaster in Shelburne. Before it arrived, I was on the phone with Richard in parts, and just as well because tires needed to be shipped in. Richard got on it; found what we needed in Connecticut; had UPS ship them overnight and handed me off to Peter in Service. Peter got us in line quickly and what easily could have been a 48+ hour delay to our travels, was just a day. Awesome communication and more importantly, our problem also became their problem. Thanks guys!