Audilo Review

Good Morning. I DO NOT RECOMMEND IT FOR ANYTHING. !!!!!
I made a purchase on this page and they copied my card and have been making purchases with my card in the area of France. SO BEWARE OF THIS PAGE.
In addition, it says that you receive it in 72 hours and it took more than a week. But hey, at the end of the day is not the important thing.
WHAT IS IMPORTANT IS WHAT IS MY CARD THAT HAVE BEEN STOLEN FROM ME FOR PURCHASING THROUGH THIS PAGE.
I DO NOT RECOMMEND IT FOR ANYTHING.

customer for years I have only to congratulate myself on this company, moreover having been obliged to change hearing aid with batteries of different size, they agreed to exchange them to me without any problem.

I ordered a telephone with an alarm on July 25 I received it on the 27th already very disappointed by the alarm which was not strong. It is for this reason that I ordered it being handicapped. the 31 IN the morning no problem around 2 pm black screen 5 days not a fall not a shock and you return it to me unusable it is a shame with had a lot of telephone in my life I never broke one. and there to send me back a dead phone after 5 days telling me a fall a shock that the screen is dead the screen has nothing I have enough witnesses who can confirm it in case the phone arrives with a destroyed screen I had took pictures by posting it the postman is also a witness since he is the one who wraps it up, it will not remain believed me

.I ordered an air bomb to clean my hearing aids, on the description it was marked 210m / m and when unpacked it is only 150m / m, I told them but for them it's normal, it is false advertising because it is marked on the bomb but it is turned in the opposite direction so as not to be seen, seller has to advise against, not correct because he does not respond at any time

Poor customer service.

Please note that registration and sponsorship offers allow you to obtain a reduction voucher which must be used on an order for a minimum amount, but this amount is never presented to the customer -> false advertising!

This is my 2nd order placed with them everything is ok. I will only go through them for the purchase of cleaning products for my hearing aid

So far I have ordered many hearing batteries for my mom and have recommended the store to several people. No shipping problem and very attractive prices.

the viso clock does not work it does not synchronize on the DCF77 signal
while several DCF77 clocks synchronized without problem even placed next to the clock which does not work
else not on the advertisement the background appears bright even though it is dark gray and without backlite
action in progress with the DGCCRF for false advertising

The best quality / price ratio for the well-being of his ears.

Hello,

The reception and logistics are impeccable.
Regarding the rest: food and drink.

Having gone to make impressions for my new silent plugs, This operation was painful.It was found after that I had inflammation in the ear canal.
I was offered a hearing assessment nicely afterwards.

After receiving my earplugs very quickly, their use was painful. I preferred to avoid them for 2 or 3 days until another try ... for a waking up with tinnitus that I unfortunately still have :(

However, I was able to notice that these caps were thicker compared to the old one (the second of the pair having been lost, then found now)

Whether it is these plugs, my inflammation, both, the cause of my tinnitus I do not know. I had already had it once in the past but it had disappeared after a day and especially it was the result of an auditory trauma which is not the case here (I am 100% sure).

Maybe a little more rigor before any intervention?
GrandAudition or Amplifon at least asked me for my ENT history, for example, and if the inflammation is too important, the imprint is postponed to another day, as indicated by the hearing aid professional protocols that I could find on the net.

In his defense, the hearing aid professional, although very nice, was overloaded and tired (I was the last client of his day).

To err is human (and I am the first to make it) :)
But a mistake is always also an opportunity to learn something: a little paper / smartphone checklist can help, some healthcare or industry professionals do it well, yes it does :)

superb service, nothing to complain about, unbeatable price and super fast delivery even in these difficult times, thank you

Madam, Sir, I bought a DUO phone for the hearing impaired two months ago,

1) it is very difficult if not impossible to have you on the phone
2) the after-sales service seems to be in Switzerland
3) I had enormous difficulty despite the after-sales service in adjusting the landline
4) not living with the hearing-impaired person, I have just noticed that the second telephone absolutely does not work, she cannot call with it, even though it is the most important thing for her since at the foot of her bed, I tried to call you from her home several times, over several days without success, it's just scandalous, so I will call you at 2:00 p.m. hoping to have you, so that the after-sales service can help me once and for all. adjust this phone duo so that the hearing-impaired person is finally the comfort they deserve!

Audilo after-sales service not insured despite 3 return at my expense.
Amplicomms portable speaker device - TV SoundBox, under 24 months warranty purchased through FNAC by internet. Significant malfunction for more than 6 months
At the end of 1 year problem "held of charge" solved but the device returned by the after-sales service has a problem that it did not have during my first shipment: The volume is not constant. Either very loudly set to minimum or suddenly increasing when you move the receiver (without manipulating the volume control), or the sound does not come on at all. The speakers slam loudly and emit noise.
Audilo asks me first to contact the technical service of the Amplicomms brand to define the problem encountered and to agree to a new support. And Amplicomms refers me to Audilo who is supposed to know what to do and that if not, it's up to them to call the brand directly !!
the Device was returned to me twice as is, without intervention. After a large number of complaints, more than doubtful explanations were provided to me: Audilo returns the responsibility to the technical service of the Amplicomms brand, which supposedly did not notice the failure!
AND FNAC closes the complaint.
Audilo after-sales services not admissible!
Member of a hearing impaired association, I am responsible for circulating information

I never received the batteries ordered for a hearing aid ... It's supposedly the postman's fault, well, easy. So I do not recommend this site.

I returned a trio of un connectable phones despite the sav, device received at their home on July 1, 2O2O since despite three reminders still not received the refund while on the phone they say they will refund immediately not serious professional !!! !

Customer service non-existent! No information as to errors made by them ... no follow-up on orders they are supposed to fulfill! I placed my order 1 month and a half ago, I should receive it within 10 days, I'm still waiting!
If I hadn't asked for information twice I still wouldn't have any idea why I paid, been cashed and received nothing!
Well done! You are the worst I've ever had to deal with !!

Very bad experience. Acceptance of reimbursement for a trio of phones at 139 which do not connect, then withdrawal! So they send me back my supposedly verified products.

What a surprise to have received the or I should rather say THE phone today. In the package, 2 handsets were missing. So to pair a handset to its base, indeed it is within everyone's reach but I had ordered 3 handsets, the TRIO. So in addition to not meeting your commitments, you are not sending the right products. You are the kings of the promo buy 3 to receive only one !!
It is absolutely unacceptable. Your after-sales service is deplorable as are your products.

ordered on Saturday delivery scheduled for the following Tuesday actually received Thursday morning! order on amazon the same day later expected delivery next Tuesday actually delivered Monday afternoon!
At the opening of the package first disappointment explanatory note in English and poorly explanatory drawings! Without precise explanations, it is difficult to understand what certain tips are used for, second disappointment despite the air intake, which suppresses whistling at the slightest approach to an object (hair, hands, telephone ...) the device whistles, other Apart from the pipe connecting the nozzle to the device is too big, it is impossible to adjust it and I'm afraid of accidentally getting caught!
Send me a notice in French so I can understand how to install it correctly!
Thank you in advance!

Don't order anything here. They deliver the wrong batteries and have no option to exchange.
Cheaters!

Order received after 10 days while the product was indicated in stock (I paid 9.90 for shipping) ... the batteries received are not those I ordered ... Complaint email sent, no answer ... Too bad not to have looked at the google reviews before otherwise I would have gone my way ...

impossible to have you on the phone, I have been waiting in vain for the return of my helmet for 2 months

and again because I cannot put 0. I ordered a wireless landline which does not work. Impossible to reach them on the phone like that they are quiet no complaint to deal with. I have been waiting for an answer from them for several weeks, I cannot reach them by phone, they do not answer my mail. I returned them the fixed wireless at my expense 7.10 euros in addition to the price of the article and still no news

Order placed on the 14th for a global relay delivery. Tracking does not work, no sms or delivery email. I pass to the relay on the 21st, I am told that it is available since the 16th. No comment

To avoid !!!!!
I ordered on the Internet, I've been there 3 times and no one answers.
I can call the number displayed, but in vain.
I ask that my merchandise be returned to me as soon as possible otherwise I file a complaint.
This merchant doesn't even deserve a star!

It is a shame! Order placed on November 19 for boulogne Billancourt. Sent to an office in Paris by mistake. Never received. Nobody answers

Order conforms attractive prices with a plate of 6 as a gift

it is cheaper, on the e-audition site the 10 rayovac battery packs are at 11.90 euros instead of 16.90 at audilo.
Overall everything is cheaper and the same services (secu sheet)

Never had a problem but the batteries do not work and adhesive pads Never had a gesture or response

Order placed on August 5 on AMAZON, I made an order error, no problem, they replaced them immediately, at AUDILO and I've ordered twice without having a problem

I have been a client for years at Audilo, there was no agency in France at the start. I am very happy with their service and have never had any problems with the batteries or the delivery. I am very satisfied thanks to you

Two orders without the treatment sheets, and without the advertised freebies

Poor after-sales service. Product deposited in store for repair. 3 weeks later that has not yet been sent for repair to the supplier. The product has not been checked by an internal technician for a possible standard exchange. Of course on the phone: I'll call you back in 5 minutes tomorrow, etc ... I put the case in urgently and we never call you back. And nothing solved to date. To avoid !

Ordered in June 2018 and I received non-compliant domes following a lousy advice from Audilo, I asked a question twice and no answer. more prices increase + postage even in relay point (+ 2 euros in 5 months for batteries !!!) now I buy my batteries elsewhere !!!

Lost or stolen package (colissimo post).
No refund or return of another package from audilo.

Order placed on 1/9. Since parcel lost somewhere by Chronopost. Unable to reach after-sales service. Phone in trouble and no response to emails. LRAR made on 10/9 to cancel the order and request a refund. And refusal of reimbursement from the latter on 10/14/2019 ... referral to the district court of Quimper after a formal notice of reimbursement sent in mid October remained a dead letter and there, curiously fifteen days later - magic - they offer to repay. And it is they who this time trying to join me, obviously quite surprised and taken the hand in the jar of jam ... Anyway. First and last experience with them.