Atura Hotels & Resorts Review

Very disappointing dining experience in the bar.

Popcorn chicken for entree....dry and tasteless

Medium cooked steak....not far off from being cremated along with burnt veggies. Had to send it back

Replacement meal which was beef cheek pie....two mouthfuls and that was enough.

Overpriced and terrible food.

Good function rooms for small conferences, well catered.

Facilities and amenities were very good, catering was also very nice throughout the day. Stayed on for dinner afterwards at 'Roadhouse', meals and dessert courses both took a long time to arrive. Steak ordered medium rare but was unfortunately overcooked and delivered well done.

Compared to other hotel function rooms and dinner provided, the confence held at Atura did not impress me.

Excellent accommodation in Dandenong
Very friendly place and excellent facilities
Clean and comfortable. We are motel operators and we would definitely stay again

Easy to get to location, and breakfast options were good and quality of the rooms were grear

Friendly staff, clean rooms. Easy to find with ample parking.

The hotel was very comfortable and modern. It was a real surprise and much better than the other accommodation in the area. Very convenient to where we needed to be.

Most horrible experience staying at hotel I have had.

Tiny rooms, uncomfortable beds, air conditioning practically didn't work, and we tried to cancel our second night within an hour after seeing the quality of the place to be told that wasn't possible... place was dead quiet so we weren't costing them any money and even offered to meet them half way on a refund but horrible customer service meant that was not an option either.. I travel weekly for work and I have never felt the need to leave a poor review for a hotel. Cannot stress enough to not stay here if you can avoid it

Really great tasting home-brew and friendly staff at a great price.

You know what . It was a nice hotel. No complaints, would stay again

Clean and decently priced. I didn't like the bathtub type shower and the pressure was quite poor and fiddly but it was manageable. The bed was a bit too soft for liking but not too bad. The location was good, with amenities close by.

Very disappointing with their service. Receptionist wasn't at his desk while I was in hurry to check out in the morning. It took five minutes to become available. I couldn't get my breakfast although it was paid by my booking, because I was there a few minutes earlier than their usual time.(6:25 instead of 6:30 isn't that hilarious?) The operation manager was rude and told me if I'm going to have my breakfast earlier than their time I should think about get it outside! In the afternoon when I rang to have a chat about what was happening another lady answered me very rude that if I'm their usual guest then I should know what time the breakfast is ready.
Congratulations to the management for such a nice welcoming, good communication skills and polite approach!
- I believe when a guest choose your hotel to stay, whilst it's about an hour far from his business, then it means loyalty. What all the businesses try to achieve with their customers. Your staff have no idea about this concept.
- If it's early in the morning and a guest can take 3 pieces of cookies with a shot of espresso from regular coffee machine without bothering anyone or irregularity to keep himself awake on his way out whilst paid the breakfast, then it shouldn't be an UNFAIR act.(as your manager mentioned to me) Unless you don't care about safety and hospitality.
- This is not the hotel's stuff to argue with a customer over what is right or what is wrong and try to teach the guest unless rules have been changed and I'm not aware of it.
- Maybe instead of providing me with the "priority guest rewards" card back in 2014 you should have advised me me that you are a restricted hotel with a rules from 100 years ago that were applied to kids at school!
- The last but not least if your staff are not happy to leave home at 4 am then it's none of your gusts' business. Why a guest should be blamed if people who work there are not happy with their job?!

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Feedback after I received the response from Atura Dandenong

Kim,

Thanks for your reply to my review.
It was a good decision from Atura that has been made to change the breakfast time to earlier time at 6:00 am. You'll receive positive feedbacks from business travellers for this change for sure.
Let me clear that your decision has been made upon my review otherwise you were going to continue serving your gusts at 6:30 anyway!
As people will read my feedback and your response, it's necessary to address a few unreal facts that you brought in your response.
- As I mentioned before, I came to reception at 6:20. Unfortunately your team provide you with unreal info.
- None of the hot food were in the pots yet and only sweets were there. I asked your cook if I can take some then took three pieces.
- It was not me who dressed down your breakfast operation manager as she introduced herself to me. Basically she harassed me with rude words and aggressive behaviour.
- If "aggressive nature" is a new name for leaving a review or a follow up call then you should have a chat with some experts about the world of data and information and how people would prefer to send their messages to business owners and management when there is a lack of communication and behavioural concerns.
- I expected to see some positive reaction with respect for a customer who thinks that he is right (no matter right or wrong) that I didn't see in your lines and no surprise as I haven't seen the same thing from your staff. Apparently this is a supported atmosphere in your hotel. You have made a great decision at the end of the day by changing the breakfast time however the experience you gave to your customer was kind of blaming him. This is what I tried to mention all over my review and this response again. This is your business and the only thing you lose will be a customer but think about the sound of unhappy customers when going around!
I'm happy to discuss it further if you'd like as you have my mobile number.

Regards,
Mr. Inspector

Hidden gem... great place to spend a Sunday arvo . Engaging staff . Great paella . Make sure you try most of the brews

Pleasant hotel and staff with reasonable food with a reasonable range of craft beers downstairs

Pretty good place if you need to stay around Dandenong. Clean fun and has a bar brewery attached

Stayed at the Atura for a work function. Have stayed there before and would stay there again. Clean, comfortable and quiet. Staff were very helpful. Great location for a work event.

Fabulous customer service, clean, quiet and stylish. Unfortunately was unable to use my restaurant credit as we stayed for a 60th birthday dinner in the area, however Menu looked great!
Certainly shoots above anything in the area.

The Artura is always my number 1 request for accomodation in Dandenong. The Staff are always friendly and happy to assist. The hotel is clean and very comfortable. Having the brewery downstairs is a bonus with excellent drinks on tap and great food.

Friendly staff, clean environment. I definitely recommend staying at Atura Hotel in Dandenong

The Atura Dandenong was a new,so most things were clean.However,I stayed for 4 nights and my bedding was not changed once during my stay.
The shower was terrible to say the least.
Food was ridiculously expensive so our group dined out every evening.

Lovely room but there was white stains on the couch and the internet was very poor but the staff were really helpful and nice.

Amazing experience whilst over the ditch. And being able to come back to the hotel after a long day, with amazing survice. And not having to worry about breakfast the next morning was great. Love chifley. Obsolute favourite hotel in all of melbourne

Fantastic service wonderful hotel great location , and the breakfast was really good and the coffee was great to ,Service was some of the best i have experienced, great brewery in house , didn't try the restaurant as i thought was a bit to expensive , when there are some other restaurants nearby that are better value ,

Beds were comfy.
Room was clean.
Good shampoo, conditioner and shower gel.
What makes it a 2 star = Reception and welcome was awful.
Lady who checked us in had obviously had a bad day and was just not happy checking us in.
Left a bad taste in our mouth and hasn't made us want to go back.

Great location near the South Gippsland Fwy. Loved the industrial stylish look, met very friendly staff and enjoyed the atmosphere. Would love to come back to experience more.

Our stay was nice and cozy. The employees were respectful and made sure we had everything that we needed.

Do not stay here, they are rude and unprofessional. Worst place I have ever been.

Brownstone bar: we've been visiting on and off for years as it's a convenient location from work. But the venue is very hit and miss. Sometimes great service but sometimes not.

Have stayed here many times over the last few months for business, the staff are always friendly, the brewery is great and the service tops......thanks guys see you soon

Was there for a work end of year function. Was a great venue.

Great ambience and the rooms perfect. Highly recommend this place if you are in the area. Would definitely be coming back here if im in town.

Great value! Good rooms, good breakfast and great beer at bar!

Lovely staff, great customer service. Large clean rooms, I highly recommend it.

It always has amazing service, I Spent quite a lot of time there and the room is always clean and beautiful

We have become very regular guests at Atura Dandenong since it became part of the Priority Guest Rewards loyalty scheme. It is a relatively new facility with the rooms always of a consistently high standard. Customer service is efficient and staff polite and friendly. It also offers some really good "deals" making it a cost effective solution for people like us travelling from Regional Victoria (Warrnambool). We often take advantage of those which include breakfast or extras like the "Brewcation" or "Date Night". Breakfast is always excellent and the meals/refreshments in the micro brewery downstairs delicious. Although it is located a distance out of the CBD of Melbourne, it is easily accessed via the freeways. Its proximity to the Sth Gippsland Hwy which links directly to the M1 City Link and M3 Eastlink allows you to move around Melbourne and its suburbs/airports/tourist attractions without fuss. Where possible we often receive a complementary room upgrade and late check out which is always appreciated. Keep up the great work Atura Dandenong.

Bad design. Shower floor is at the same level with the whole bathroom floor while having no glass door, so water flooded the bathroom when we showered. Breakfast option has no extra charge, but you have to click the box when book. I missed it so didn't get to have breakfast, and the receptionist made no effort to rectify it.

We enjoyed our stay very much. We are also thankful for the gentleman at the front desk for accomodating our request to a twin room on short notice.

No foxtel. Crazy in this day and age tidy hotel people are friendly

Every year I come and stay at atura and I have noticed how they have advanced since the beginning with management as well as the restaurant down stairs with the menu change, overall the experience was great but if I were to have one complaint about my stay is that the room was very dusty it seems as if the air filters were not changed or cleaned in the room I would put my phone down and it would collect dust in a matter of minutes, the hotel is always nice and peaceful but the only thing that needs to be taken care of are the air filters. I also think they need add in free breakfast and extend breakfast times to the standard 11am 9:30 is way to early for breakfast to end at a hotel cheers hope this helps others

Went for lunch on a Thursday but it was closed. Hopefully they will start to open more consistently for lunch.

Food was very average ordered a burger for $22 bun was burnt and fell apart and the chips were over cooked.

Good, clean, comfortable hotel. Breakfast a little bit pricey. New woolies across is located the road which is handy. Free wifi and plenty of parking.

We had our Daughter's First Birthday Celebration over at ATURA Dandenong. I would say, there was not even one reason to say for any disappointment. The Food, The Ambiance, moreover the Staff was very helpful. Anastasia, or Event Manager was nice, accommodating, informative and made every effort to make our guests comfortable and make this a memorable one. Lastly, The food- The BBQ was amazing, the serve size were amazing and so was the taste. This place definately a 5 Star and worth in every aspect.

Meal specials and microbrews. Standard pub sort of food, but great beer selection. Quiet without being dead quiet.

Comfortable rooms and great restaurant for dinner downstairs.

Went there for a meal and drinks. Good range of meals available at a good price. Food was served quickly and was fantastic. Sat inside as it was cold, but usually sit outside.
Location of the hotel is very close to work, so have had many meals there after work.

This is our third stay with you and we are never disappointed. Right from checking in to our visit to the brewery to breakfast we always have a great experience. A special mention to Ellie in the brewery for exceptional service. Could not fault it in any way. Thanks.

Would not reccomend this place if it was the LAST hotel in Australia. The duty manager (Sri Lankan) was rude and very unpleasant to deal with. Not to mention the ridiculous bond that they expect, crown casino dont even charge $200 for a bond and this place is NO crown casino.
I work in customer service and if I treated paying customers the way he did I wouldnt have a job. I would HIGHLY recommend this man get some training on how to be a decent human being and provide customer service before he is allowed to interact with the general public. I will be telling EVERYONE I know about the terrible experience had at this hotel. Word of mouth is a wonderful thing. I dont normally leave reviews but I felt that disgusted & disappointed that I have decided to.

Great food and clean modern rooms. Great facilities in the suites. Friendly staff and a good bar and restaurant. A very pleasant surprise for the location.

I had a PD here today and the venue you was nice and clean. Had ample parking. The food was delicious. Possibly the best food I have had for an event. Can recommend highly.

Food was great. Nice clean venue. Would like to attend a function there.