Unfortunately, I am a tenant and not the person wh...

Unfortunately, I am a tenant and not the person who holds the account, otherwise I would dump this company in a heartbeat. We haven t had heat for two days and they now tell me it s going to be two more days before they can even tell me if they can get the part needed to fix it. Phone call after phone call I have been lied to, being told over and over that someone was going to come fix it in the next hour. It would take too long to explain everything that has happened but take it from me. Run for the hills away from this company.

UPDATE:
2 technicians came back today and fixed. They were knowledgeable and gave me very clear information about what was wrong and what needs to happen. The technicians are great guys but the customer service department is still a nightmare. Still can t increase my rating because it shouldn t take a 1 Star review to get someone who knows what they are doing to fix your problem.

Advice to management: your technicians are good, but they can t do their jobs unless the customer service and dispatch do their jobs correctly. It s not fair to them to have to deal with the irate customers who are angry because of your incompetence.