Carolyn K

Review of Atlas-Glen-mor

Awful experience. We are on auto pay and auto f...

Awful experience. We are on auto pay and auto fill but here we stand during the coldest stretch in decades with an empty oil tank. This was entirely controllable. After 73 minutes on hold at 440AM, we were told that it has been six weeks since our last fill and that there is an outstanding ticket out for delivery. However, they will make no commitment to when it will come. Maybe tomorrow or the next day. It is 47 in my toddlers bedroom. At this point we have no faith or trust in this company and will be shopping around for a good local provider who cares about us as a customer. The recommendation was to go out and pour 10 gallons of diesel into the tank. While that works, that is not what we are paying a service contract for. Go local.