Astro Ford Reviews

Chris Gomez was very helpful and incredibly personable. He made our first car buying expirence very painstaking and enjoyable. He went the extra mile and gave my wife and I, who are expecting soon, a baby on board window sign and a behind the seat organizer to store baby goods. He didn't have to do that, and just goes to show how well he listened to us and our needs then went the extra mile to get us a little something extra with our purchase.

Thanks Chris! GIVE HIM A RAISE!!!!

Bud was so helpful and patient during this whole process! He got us exactly what we wanted and listened to everything I said I wanted (extras). Bud (with the help of Miles) really helped us out and got us in a great car! Thanks guys!

They got me in on the spot and were very reasonable on their price. Extreamly Professional. Highly recommend them.

Started out rough first visit, customer service helped out on call back.
I can say this with ALL honesty, they WILL go out of their way to help you to the best of their ability.

Randy in the service dept.was wonderful to work with .He assured me that my sons safety was a concern of his and that he would make sure the car was safe to drive again.

Amazing buying experience at Astro Ford! Bud and Donald were extremely knowledgeable and helpful during every step of the process, and made this one of the best car buying experiences I've ever had. Got a great deal and couldn't be more pleased. Thanks guys!

Went there only because I had a factory recall on my passenger side Airbag

Was very reluctant to go because of my experience at the Ford dealership in Gulfport.. Same thing just a different place..Took the car there AC worked fine..A day after going there AC started blowing hot ... Looked under the hood where you put the refrigerant in cap was loose and it was all over the inside of my hood.. Thanks but no thanks..Nice try in forcing me to come back... Not gonna happen my guy.....#foh

Started out my day at a dealership in Louisiana. Long story short they fed me a bunch of b/s. Just so happened me and my brother found this gem of a ford dealership in Mississippi. Talked about bottom line prices with Brandon through text and by phone. It was worth my time and money. Grateful Brandon made this process so quick and easy. Would recommend Brandon and Astro Ford to friends and family. John in finance was also helpful beings though I have never bought a vehicle out of state before.

Very quick service and friendly, courteous staff. The waiting area is very clean. The TV and charge station for my phone was convenient. Thank you!

UPDATE on 4/24/20: Review changed to 1 Star.
Based on Astro Ford s diagnosis of the issue, I had work done to repair what they said the problem was. As it turns out, they misdiagnosed the problem and would not acknowledge their mistake even after the misdiagnosis was confirmed. Not only will I never return to this dealership, I will never purchase a Ford again.

Original Review: After expressing my initial dissatisfaction with the service department, the service manager David called me promptly to apologize for the miscommunication and to assure me that he would personally work with a master technician to take care of my vehicle. He gave me his cell phone number to reach him directly, and he was very courteous, knowledgeable, and prompt in his communication. David resolved all of my concerns and provided excellent customer service while doing so. I would be happy to work with David at Astro Ford again.

Best car buying experience! I purchased a brand new 2016 Ford Fusion from Bud, my salesman, and it was a wonderful experience. I told him what I wanted, down to the color, and he went out and found exactly what I was asking for. Financing was a breeze, no harsh "selling", Rob made me feel welcome in his office and explained all my paperwork and options. Thank you so much Astro Ford for the professional attitude and atmosphere!

Brad did a wonderful job in taking care of servicing my F250. He would kind, courteous and very helpful . Astro Ford is a WINNER in my book!

Wow I can't say enough good about this dealership! They didn't stop looking for what I needed till we found it. We walked away with a wonderful car for my 17 year old! He is happy and safe on the road because of all there hard work. Anyone needing a good guy dealership and one that will go the extra mile to make sure you have what you need to see bill wyman

Top notch salesmen and finance department. Found my experience to be very pleasant and was treated with respect. Will happily recommend this establishment to friends and family.

Thanks Travis Cooper for your service. He is an excellent salesman. Very friendly and helpful. The whole staff is friendly. Thanks a million

Kris Shaulis was amazing and got me into the car I needed. The finance team made it all work out. Thank you to all!! And I was in and out the door in 2.5 hours.

High price for repairs and there is a nasty woman in the billing area

Great place and people will never shop any where else. I have bought several Vehicles from them in the past and they always give me the best deal and their Service department is great .

My salesman Brandon was with out a doubt the best car salesman I have ever
had to deal with.

Randy Adams is a great employee I sent my wife down there to get her car checked out he took very good care of her he fixed what needed to get fixed he was kind always had a smile on his face you can tell he loves his job. Just wanted to say excellent job Randy Adams until we meet again your friend Andrew Howard thank you so much

Awesome people, awesome attitude. Great experience..!

I had Kris Shaulis as my salesman and he was awesome! Very efficient and doing everything possible to make me have a better experience! Definitely recommend him and Astro Ford for your next vehicle!

I had to have some work done on my Edge due to complications associated with a recall. Randy in service was extremely professional, helpful and one of the friendliest people I've dealt with. With the Edge being our only car, they were very helpful with giving me a ride to and from the dealership while my car was being serviced. The driver, Corey, was very amiable and easy to talk to. The staff that I dealt with at Astro Ford exhibited the highest standards of professionalism and customer service, strengthening Ford's image and further entrenching Ford as a household name. I will absolutely be taking my business to Astro Ford in the future.

Absolutely awesome service! Rose Monzingo took really good care of me. She was personable and professional, I really felt valued. Enjoyed watching tv and drinking fresh brewed coffee while I waited. Mrs. Monzingo kept me up to date on what was going on in the process of servicing my car, made sure I was doing alright and if I needed anything. Definitely would recommend this place for any vehicle needs.

I use Astro Ford because every time I have taken my 2001 Lincoln LS in for work I have always been met to quality customer service. Mr. Brad Bowman and his team have shown me nothing less than 100% professionalism each and every time I have walked in the door. And they have always answer my question and concerns. That type of customer service would be an asset to any company. Their oil change service is top notch, so much so I let them work on my 2015 Chevrolet. Keep up the good work.

Best service and sales ever! I drive from Louisiana even for oil changes. Other dealerships can't compete with their friendly, knowledgeable, and courteous staff.

My husband and I went in the front door and were promptly greeted by our salesman Mr. Bobby Thaxton. Mr. Bobby was friendly and knowledgeable. He took us right to the car I wanted to see. A little while later, after working out a great deal, we were signing the paperwork. I traded in my 2013 Explorer and left there driving my shinny new white 2016 Explorer (same color and everything)! As my husband and I were driving back to the dealership after picking up the check, he mentioned that no one would even notice I have a new car because it was so similar. So 10 minutes later we were back at the dealership changing explorers for a different color! The guys there were so cooperative and helpful about the whole swap! I got my new shinny RED Explorer and I absolutely love it!! Thanks Mr Bobby and Mr John for all of the hard work you did to get me in my new ride!

The service department did an excellent job getting me in and out in a timely fashion

Fast and friendly service. Best price. Recommend Astro Ford. Love our Ford Fusion Hybrid!!

Johnathan got my car in and out ASAP. They fixed the problem and were really great. I highly recommend Astro Ford.

No sales pressure, prompt professional attention. All questions completely answered along with a through run down of all vehicle equipment. Best treatment I've had in years.

Randy is service was very professional and super friendly. He will bend over backwards to make sure you're satisfied and get you back on the road. Highly recommend!

Ryan Titus helped us find the car we were looking for and stayed past closing hours to assure we were taking care of. Great experience!

Staff very friendly and helpful. Completely satisfied with our purchase and the way we were treated from the moment we arrived. We will definitely recommend this dealership to others.

Can't thank Randy and the rest of the guys at Astro ford enough. Great guys and get service. Got me in a new F-150 at a great price!

Very courteous and fast service. Very professional and nice people.

Did not honor the I owe you agreement when I purchased. Beware they gave me the runaround and did not fix the scratch on the hood they promised to fix when I bought the car then said the dealership could not afford to fix it! If they promise something to make a sale make them fix it first then buy but be careful it doesn t end there. Have had horrible service issues there as well! Everything from didn t get to it today when I had an appointment to the only person who can work on it is on vacation for 2 weeks to we had to call a locksmith to we can t check it out unless you pay a 110 dollar diagnosis fee and the list goes on all without any care or consideration for the customer after the sale or who is without a car while they make up excuses on why they can t provide good service. I made a formal complaint to Ford Motor Company they said that the individual dealership can pretty much do what ever they want even when it reflects poorly on Ford! Such a shame! Won t buy another Ford due to this experience when so many other dealers offer impeccable service! Sorry Ford:-(.

Had a battery go bad in my 2013 f150 battery that was a motocraft battery put in when I bought the truck from another ford dealership in February of 2015 they told me that the warranty was out on battery even when I showed them documents of the battery being changed and had proof my recommendation is never bring your vehicle to them

Best dealership I have visited on the gulf coast!! I will continue to use them for any more vehicles I buy in the future!

I normally don t do reviews but i felt it was well deserved. I tried to purchase a vehicle but we could not agree on the number i was wanting so i left without the vehicle however i must say that ROBERT HUGHEY did an exceptional job he has a ton of knowledge on these vehicles and is very customer service oriented. Probably the first time i leave a dealership happy even though i did not purchase. Thank you for your time today Robert keep up the great work!!

DON'T BUY FROM HERE. We bought used, and our experience has been HORRIBLE! We are spending as much $$$ money to fix this truck as we paid for it. After they sell you a vehicle, you better hope you don't need anything done to it!
#NEVERAGAINASTROFORDDIBERVILLE

I went to Astro Ford of Mississippi (D'Iberville) last Friday because I was having trouble with my car's windshield wipers going off by itself. Also, my windshield wiper fluid wasn't coming out of both the front and rear wipers. Anyways, to make a long story short. I called Astro Ford and spoke with one of their maintenance reps and they told me to come right away after work. My warranty had just expired for my car but Astro Ford was able to order the part that I needed for free and also have it installed on my vehicle that following Monday. I had to wait until Monday to get the part installed because Astro Ford had to order the part. I just would like to give Astro Ford a HUGE Thank You for ordering the part for me and installing it for me for free when my warranty had just expired. Astro Ford really cares about their customers.

Kris shaulis gave excellent service it was very fun to work with with him.

This place sucks....Learn how to treat woman with respect. You have a terrible business model.

The service department is great. I m military and not from this state, I am actually in the middle of change of stations and my vehicle broke down almost 20 minutes away from them and I was calling dealerships to see which one will fix it the fastest because it was a big fix and parts needed to be ordered. Every other dealership wasn t not willing to make it quick , and considering my situation I needed this fix ASAP. I pulled up to their dealership and the black guy in service (idk his name) was very understanding of my situation. He called me every time he got an update on the situation and he was quick about it. I really appreciated his service.

Astro Ford has great customer service. Donald and Ryan helped me through the whole process. I was able to truly inspect the vehicle thoroughly without hassle and fuss. From beginning until the end the whole team made the buying process as simple and easy as possible.

The Astro Ford team is fantastic! I did my research prior to setting up my test drive. They had the exact vehicle that I wanted ready to test drive when I arrived. Brittany was a wonderful Product Specialist and made sure that I was able to drive home my new car the same day! Great deal, great process, great car! Thank you thank you!

I bought a car from Astro Ford this past month and has some horrible customer experience. The whole process seemed rushed like they couldnt wait to get us out of there. Upon purchase of the vehicle we had an agreement that they would fully detail and wash the car, as well as fix a scrape on the front bumper. When we took the car in to get the work done, they had it for 3 days. They did not detail the car one bit, in fact it was missing a rubber peice from the door panel (which when asked about before we left, they were able to find somewhere in the building. Dont ask why/how it got removed in the first place). And for the scrape they just slabbed some touch up paint over it, and its not even the same color! It doesn't match!! Not to mention the 50 miles that were put on the car during the 3 days they had it. The only good thing that came out of the ordeal is that I got a car that I love, and they left me with a full tank of gas when they had it. I will never go back to Astro Ford.

They fix non-Fords too. Miles was extremely helpful in not only making sure the repairs went fast and without issues, but also ensured that I was well-informed on what was happening during the entire process. Hope the car doesn't get hit again in the future, but if it does I would definitely go there again for repairs.

Christopher Gomez helped us with our new-to-us vehicle. 2015 Ford Escape. He is a great salesman!! Connected with him instantly. Knows his stuff. I would highly recommend going to him!!!!

Randy Adams in the service department advisor took care of me and made sure everything was taken care of and fixed in my vehichle. He made sure I was given all of the options and what was the best course of action. Will definitely will bring my vehicle to him in there are any more problems in the future.

Went in today and talked to Tony, when I described what I wanted, he took a honest look around and then let me know that they didn't have anything but he'd let me know. Straight shooter, really niche guy. I can't wait for them to get a vehicle in that I can buy from them.

Astronomers ford worked with me to get me out of an older truck that I was upside down on and got close to the payments I was looking for.

Astro Ford followed through delivered 100% on all of our needs. We had a great experience with our sales person, management, finance and the delivery of our new F-250. We couldn t be happier with the vehicle and the whole team at Astro Ford! Thank you!

Redoing my post because I forgot to tell everyone who gave me such great service. Brandon did a great job helping me get into my new vehicle.

Bill Wyman was a wonderful sales consultant! He was very helpful and friendly!

Stopped by to look at a truck for my son. Bud and Dana were very helpful and took their time to help.

Awesome sales reps! Thanks for understanding our needs! Donald and Ryan!

Everyone in the sales department was great. Kris shaulis was very knowledgeable and easy to work with.

I brought my son's vehicle to have warranty work and non-warranty completed. The service was fast and repaired correctly. We had some issues picking up the vehicle and they worked with me without missing a beat.

Had a great car buying expierence with Chris Gomez. He made the process as easy as possible and the team at Astro Ford is upfront and fair.

Waited over an hour at my 8 a.m. service appointment (which had to be rebooked) only to have them tell me that they did not have the part in the first place. Isn t this supposed to be a professional dealership?

Excellent experience. Bud and John are 2 of the best car sales men I have ever dealt with.

Went to buy a car from Astro Ford and it got sold as I got there. Robert Hughey then called me a few days later with news of a car that was just traded in that might interest me. So I came down to look and it was great. To be honest from start to finish the process was easy and fast. Mr Jim helped me get the financial assistants that I needed to purchase my new Ford GT 5.0. This was special to me as this was the first new car I have gotten in 16 years. So once again thx to Robert Hughey and Mr. Jim. Would highly recommend Astro Ford to anyone looking for a new vehicle.

Service Center: There was a recall on my 2015 F150 and I was able to get it taken care of the same day I called in less than 30 minutes. Everyone was very professional and efficient.

Wasted my time and gas money coming down. They will offer you drinks kindly and be nice but I had the worst experience here after I got lied to cause someone assumed rather than asking a manager.

Astro Ford of Mississippi was very professional and helpful with my purchase! The staff was experienced and helpful and would recommend this company to anyone!

Worst customer service I've ever encountered. Four phone calls and two voicemails with different managers over a three day span; never picked up the phone or returned my calls.

It's laughable how hard they don't want my business.

Astro service goes above and beyond whenever I use them. They have a caring staff and do top notch repairs and maintenance.

Astro Ford of Mississippi. Worst experience i have ever had at a dealership. Will never go back. Be warned. I really can't stress it enough. Terrible experience with the sales manager.

The new buying vehicle experience is always wonderful at Astro Ford. I also take all of my vehicles there for regular scheduled maintenance, I highly recommend them for all of you vehicle purchase and service needs!

I recently purchase a used vehicle from Jennifer at Astro Ford and cannot be more please with my experience. She was very easy to work with and helped me to get the car I wanted for the price I wanted. I would definitely recommend Astro Ford to anyone looking for a new vehicle. Great experience!

Great experience!! The salesman made everything so easy! So if you go, ask for Bud!

I had an outstanding experience at Astro Ford. Ryan was extremely knowledgeable and willing to go the extra mile to help answer my questions. A+
I purchased a 2018 F150!

I was pleased with the way Astro Ford was there for me and how they made sure that my needs were met.

I bought a used truck. I feel like I got a good price and a decent vehicle. There was nothing horrible about the experience and there was nothing outstanding.

2nd truck that I ve bought there and they really take care of me. Traveled 5 hours to use them. They really will earn your business if able.

My wife and I both bought our new vehicles this year from the same salesman Bud! I've never had such an easy time purchasing a car. Thanks for everything!

Super helpful and respected my time. Willing to go above and beyond in the service department for even simple requests. I'll be back again

Me and my husband had a great experience purchasing our new truck. Chris Gomez was very easy going and an all around great person to work with! Chris made sure everything went good and stuck with us through the whole process. He made sure to go above and beyond what was expected!

Got a nail in my tire. Took it in. It was to close to the side wall. New tires. Drives great.

Every time I go to Astro Ford they make me feel as if I am somebody and that they value my business, instead of someone who's an easy target to get money from. Randy Adams always goes above and beyond. Technician Jody always comes out and talks to me telling me what was done putting me at ease. That's why I gave them 5 Stars!!! The A-Team!!!

Just purchased a new Expedition and it was a pleasure working with Brittany, Justin and Roger.
They were all very professional and courteous.
Thank y all for the outstanding service. I have made new friends !

I don't like this place went there to look at a car and is unhappy with the business