Associa mid-atlantic Reviews

You are the best caring people. We are so lucky to be affiliated with you. I can t thank you enough for your great attitude and helpfulness.

I have a couple of recent experiences - I heard a dripping noise that I believed was coming from my roof, the next day Associa Mid-Atlantic had someone out working on the leaks. Last year, with everything related to COVID going on, I didn't provide docuementation of my dryer vent cleaning, and although I had it done, I could not remember the details. The staff worked with me so that I could have the official documentation of this required work - most others would have pushed it off on me, but Jill helped me piece it all togehter. Above and Beyond!!

Update 8/23/21:
(Three Star) After I posted my review on 8/12, someone from Associa did reach out to me and resolve one urgent issue the next day. A few days after that, the Community Manager Tom (who I had never spoken with before) reached out to me to discuss some of the problems and concerns I've had. He explained some of the challenges they've faced related to staffing for the past few months, and apologized that I wasn't kept better informed. He also encouraged me to email him directly with any questions or concerns in the future. I still have reservations about the problems at my complex, but I am willing to be patient to see how they are addressed, and hopeful that we will have better interactions in the future.

Original Review from 8/12/21:
(One Star) I want to say this company provides poor service, but that would imply that they actually provide any service at all. In my experiences for the past year, the most common response I get is no response at all. Maintenance requests get a cursory acknowledgement, and then no follow-up (for months!) unless you harass them for an update. One time they flat out lied and said they had come to my condo to investigate a leak issue, but my tenant said all they did was call him on the phone to see if he was home, and then ghosted him. There are significant issues in the community related to upkeep of the roads, the condition of the roofs and drainage systems, garbage piling up every week, and as far as I can tell no plans to address any of it.

Phone numbers go to answering machines and the messages never get returned. Emails are ignored until you send the 3rd or 4th one. Today was a new one, I called and just got dead air, and then tried again and got "this number is out of service". They have an online information portal that has no information at all except a Xeroxed blurry bylaws document from like 30 years ago. Shouldn't they be posting things like the board meeting schedule? The business and community repairs under consideration? Updates on amenities like the pool? Clear community rules for things like grills, outdoor furniture, parking? They send you info so you can continue paying their monthly fees, and penalize you if you're 5 days late. How about timely and responsive customer service that isn't atrocious?

I had occasion to deal with Jill Lisner concerning a sensitive matter. Jill was prompt to return my call and was very thorough when researching and following thru on the matter. She was courteous and seemed genuinely interested in getting it resolved, which she did.
Great job Jill! Thank you

Quality of work and professionalism was always top notch. Jill Lisner handled all of my emails, questions and concerns promptly, accurately and professional, including those that involved any contractors I had working at my home.

Bill Plank knows his job and he does it very well. I always feel comfortable speaking with him. He answers your questions professionally and gives you more clear information about the process. I wish we have more people like him.

The only good thing about Associa and the Steeplechase community management is Jill! She's has always been helpful and responsive. Fingers crossed she never leaves are I'm pretty sure I'm right behind her.

Staff, especially Kasey Conklin, responds quickly and is always a pleasure to work with.

Jennifer is always available to address large and small needs here at TBR. She is like having one of our own residents working for us. Very friendly and knowledgeable support.

Jill Lisner is wonderful at Associa, although she is responsible for many properties, she gives each resident personal attention when we have questions. If we need anything, she is very responsive, understanding, kind and professional and if any services are needed, they happen right away because Jill coordinates them immediately. It is important to have someone you can count on in the Association and not some random 800 number like some associations have, Jill takes care of the residents and we appreciate that very much!