Artistic Spa Reviews

HORRIBLE SERVICE AND RUDE STAFF
READ BEFORE BOOKING A APPOINTMENT!!

I called Artistic Spa to book a appointment for a employee. I gave them my company credit card to book appointment. I asked if they could email the receipt. The girl had told me that they cannot email receipts very rudely and told me that she can only give the receipt to the individual having the massage.
Ok, Fine....
My employee had his massage and asked for the receipt before leaving and they told him that they would email to me. He asked twice for the receipt and the girl had said sorry they will email it to me.
Being that they did not have my email, I called to provide them my email.
The girl had told me that they cannot provide me the receipt because of insurance purposes and that it infact can only go to the patient. Very rudely!
I said it was my credit card and that I would like my transaction receipt for business and she then said again that because of insurance issues they can only give the receipt to the patient.
I own two businesses and I'm pretty sure that the transaction receipt goes to the person who paid for it.....? Who's card got swiped...?

FINAL THOUGHTS :
If you are a business looking to maybe provide a employee with a spa day or massage. Do not go here!! if you would like to have your receipt for tax purposes, business write offs. DO NOT GO HERE

RUDE STAFF, POOR SERVICE!!!

UPDATE: Co owner Allyson Taylor reached out to us immediately after our post. She apologized and stated that it must be a mixed communication on both parties.
I told Allyson again that I was quite clear and on two separate days with two separate staff I asked that I would like a transaction receipt for my payment from my credit card. I was the card holder and i was the owner of the business. I was quite clear and polite asking and both times was denied rudely.
She then proceeded to tell me that she has cameras in the office and that my employee did not ask for the receipt and she will watch the videos tomorrow.
I told her that , that is not the key issues to our review.
She then urged that we take the review offline multiple times.
I told her it was not personal, but we will stand behind our review.

5 MINUTES AFTER GETTING OFF THE PHONE WITH ALLYSON TAYLOR OUR COMPANY GETS A BAD GOOGLE REVIEW!!

BUSSINESS BEWARE OF THIS COMPANY
IF YOU DONT LIKE THERE HORRIBLE SERVICES THEY WILL REVIEW YOUR BUSINESS FOR REVENGE

UPDATE: we contacted Allyson Taylor about the revenge review. She stated her innocence and within 10 minutes after our conversation the Post disappeared.

ALLYSON TAYLOR then responded to our posts stating we were after a insurance slip.

Our business does not have insurance to claim anything. I Simply was looking for my receipt for credit card payment. Not once did insurance slip get brought up.

SHADY COMPANY!!! HORRIBLE EXPERIENCE!!

Great atmosphere. Very organized, Laurie (RMT) is ahhhh-mazing! Everyone is very sanitary and thorough! 10/10 best experience!!

The spa is absolutely wonderful and a great place to relax. Highly recommend!

I have been to this spa a couple times now and while I ve always had a great experience with their skin care services (shout out to Chris, who is amazing and tended to my skin so well during a facial), the massage I received there was sub-par and lazy The front desk is professional and friendly.

September is a wonderful massage therapist, best massage I've ever had!

I've been going to Artistic for many years, and I can't see myself going anywhere else! Staff are lovely, services are great (I've had many massages, pedis, manis, facials, body wraps, etc) and you just feel pampered. My go-to!

Had a wonderful spa day here with the fiance. Great customer service everyone was friendly and inviting. They made me feel very comfortable and relaxed as you should feel at a spa. We will definitely be returning.

I have been going to this spa regularly for nails, pedis and numerous other treatments for over 25 years. Thanks to Allyson I have been treated with the utmost care and professionalism you will find in the service industry. Her warm and caring attitude towards all of her customers is top notch and I have never over all these years not enjoyed my experience and treatments 100 %. I would also recommend Chris and Kim who have also given me treatments over the years when Allyson has not been available. I also recommend the hair stylists, Sarah, Darci and Dianne! I can't forget to mention the reception staff who are very patient with me making sure my appointments are fitted in for me every 2 weeks!

Sarah is fantastic if you want anything done with your hair.

I always enjoy coming in. Every experience leads to a new treatment. The staff are always more than happy to ensure my visit is everything it needs to be and more.

Convenient parking, refreshments, and great decor are just the beginning! The staff are very welcoming! I've been seeing September, the Registered Massage Therapist. She quickly earned my trust and always knows how to address my concerns. Her techniques have done wonders for my neck, shoulders and back. 100% would recommend P.S. there's a great referral program too!

Always love having my appointments here! So friendly and clean.

I have had two facials done at artistic and each time have had nothing less than a fantastic experience! From the products used to the incredible attention to detail from the always talented aestheticians. Thank you for leaving my skin at its best.

Amazing experience!! Esther was great. She explained everything to me and gave me great advice on how to care for my skin!! I will definitely be going back!!

Thank you for a wonderful few hours with my daughter in law where we
enjoyed 3 spa treatments for $99 The beautiful women who worked on us and brought out ALL our beauty were exceptional Thanks Artistic

I thoroughly enjoyed a 1 hour relaxing massage with Yvonne at Artistic Esthetic Spa. Parking was easy, I was greeted in a professional and friendly way upon entry and my massage was just what I needed. I look forward to returning!!

Great place , good service with reasonable price, if you have dark hair and looking for LASH TINIT&LIFT find a better place. Neither Staff is lack of skills or not using the right product for dark hair clients

They seemed rushed. My technician was a bit behind (I was ok with that) and they started cleaning the salon while I was there (again they asked me if that was ok and I agreed). But, I was pretty surprised when one of the ladies told me I can't "hang out" because they were closing, just 5 min after she finished the manicure. If I ruin the manicure, what's the point of going? She said it was because I wanted a French manicure which is not what I was booked for and that takes longer. But if they agreed to do it...do it properly? I insisted I stay and pay by reaching into my own purse myself when my nails are dry. She herself said it would take a "good 20 minutes". They accommodated it but it was made uncomfortable and awkward.

Absolutely amazing staff. Super clean! I get mani, pedi, and RMT massages at Artistic. Only place I will go and only one I recommend!

Excellent service, friendly staff. I love my hair :)

Loved being pampered by my Aesthetician Jessica, as always. Such a lovely young woman and dear friend and ally; and a stellar team member of Artistic Aesthetic Spa. Really am happy for your newest addition Alycia! She was amazing!!! :) See you all soon! <3 ~julieqstyle

A friend from work told me to go here. As a guy, spas and hair salon's are foreign to me. Right away, the staff noticed my lost puppy dog look and were most helpful. I was impressed on how nice it was. Darci cut my hair and it was awesome. I let her try something new and she did a great job. I never have gotten so many compliments! Darci is the best and I will continue to go here. Turns out a lot of the girls from my office go here for nails and hair. Highly recommended!!!

Pampered plus. The experience at Artistic is always great. You are treated well from beginning to end. Today my daughter and I came for her birthday to get our nails done. Thanks Chris and Meghan for making it a good memory for us.

A wonderful, welcoming, experience! I would recommend this spa to anyone! Very friendly, affordable, detail oriented and knowledgeable!

I have had only great experiences here. All the staff is amazing. I've had lashes done here, gone for facials, Manis and Pedis and they have all been fantastic

Had the Spa Pedicure and it was lovely. Esther did a great job. She was conscientious and made the whole experience relaxing.

I ve been going to Artistic Esthetic Spa for massage for several months. This week I started seeing their new RMT Sarah as did my partner and we both agree it is honestly the best massage we have ever received. We will be returning as soon as possible. I also see Diane for hair and she is really great! The atmosphere is great, services are well priced.

"Okay" experience. First when I called to book my appointment, I was put on hold for 8 minutes, when they answered, I asked for my service and then was hung up on (probably an accident), when I called back I was put on hold again. After waiting on hold again, someone answered the phone, asked what I wanted and then asked me to hold. I was then answered by another person who then finally booked in my appointment for me. When arriving at the spa (I came on a Saturday a couple weeks ago, I understand that Saturday's are busy, but you should staff accordingly), it was so busy and crazy going on that no one from the front desk acknowledged me entering the spa for almost 10 minutes when I asked an aesthetician walking by me where I should go to wait and she finally connected one of the front desk staff to me. I was then brought into the waiting area where I was politely offered a drink, however there must have been a bridal party in the spa, because the entire waiting area was covered in snacks and booze (I'm under the impression that Artistic is not liquor licensed and should not be allowing alcohol in their facilities anyways..). I was then taken to the polish area and asked to pick a polish colour (not a large selection of colours either) to start my pedicure 10 minutes after my appointment was scheduled to begin. Once I had gone back to the waiting area with my selected polish, I was sat down in the pedicure chair and they soaked my feet, then walked away for another 5-10 minutes just leaving me there.. did not offer a magazine or anything. The aesthetician doing my service was lovely. She was funny and nice. My pedicure was only average in the end though, I don't blame the aesthetician as I'm sure they have protocols for each service, but for the price I paid, I was quite disappointed. I will probably not be returning to Artistic. My usual spot does a much better job and makes you feel much more welcome with services that make you feel pampered from start to finish.

Wonderful, relaxing, super friendly staff. A home away from home....but you get to sit back and enjoy.

Kelly created a facial towards my needs & it was amazing! Loved everything about the place :)

Amazing time as always!! Diane took my hair from shabby to stylish in no time!

Yvonne and Laurie did a couple's massage for my boyfriend and I today, and I am absolutely blown away by how amazing it was. Both my boyfriend and I had a great experience with highly experienced massage therapists. Thank you so much Yvonne and Laurie! We will be back

staff super friendly and and very professional, had a pedicure and it was awesome!!!

Always a great visit. Exceptional service. Get their facials - amazing

This is my go to spa in London for hair and spa services. Great prices and a lot of service options. Sarah does my hair and she is amazing. I was in on Friday with my MOH on my wedding day. We both had our hair and makeup done, which was a fantastic experience. Sarah gets my hair and it's perfect every time. My make up was stunning (as was my MOH's) and I would give 5+ stars if my one lash didn't come unglued less than 2 hours later and 5 minutes into the service! I guess tears and glue don't mix. Brides...skip the strip lashes regardless of how small your event is. That was one small glitch in an otherwise perfect day.

I was so impressed! I visited this spa for the first time and had a massage and facial. It was a great experience, thank you so much!

My beautiful wife "ambushed" me for our anniversary, and treated me to session here. It was a little intimidating, at first. Like if I dropped her off at a boxing gym, and said, there you go. The staff were all great, and made me feel right at ease. It was awesome. Guys, don't be scared, give it a try. Think of it like a workhorse having his hooves trimmed. It was a great experience. I will definitely go back.

Diane is by far the best hair stylist in London. Been going to her for years. Will never switch!

I was a model for their training for the Tranquility Massage - it is super relaxing and smells amazing with the use of essential oils. I would definitely recommend it for a light relaxing massage. Nancy and her staff were very polite and professional through their training.

This was truly an exquisite experience! I spent my whole day being pampered by a group of the most beautiful and caring ladies ever. From my whole body with Kasia and her amazing massaging hot rocks and the deliciously dreamy scents she adorned and purified my face with to Kelly and her perfectionist quality mani pedi skills with magic hand and leg massage and great convo! To meeting the equivalent of a martial arts expert to hair in Diane!! Yielding only a blow dryer brush and straightener, her own hands and I was transformed from just had a facial rolled out of bed look to Glam Wave Queen. Then to meet the lovely makeup artist Esther; the final touch of her magic wands brought all my gifts together and I walked out feeling like a brand new woman. Oh! And totally enjoyed a yummo lunch of salad and chicken wrap with a divine piece of chocolate to top it off, and the water there is so delicious and refreshing. Truly the best spa day ever!

My RMT experience with September is the reason I continue to go back to Artistic Esthetic Spa. She's incredible, highly professional, and knows how to deal with my challenges. I will continue to go back to see September there. She's the best RMT I've ever had.

I was gifted for Christmas a 5 hr spa. Today was my day. It started with a hot stone massage using organic avocado oil, body wrap and facial! Very relaxing. Then I had a pedicure while sitting in a massage chair with heat. All of a sudden lunch came and it was good. Very ATTENTIVE staff! Kept asking if I wanted something to drink. Then after that, I went to have a manicure, upstairs for a hairdo and makeup! I felt so beautiful and very special! I would recommend it to anyone, men included! I'm going back for sure!

September is the BEST RMT in London without a doubt!!!
She's kind and personable, and listens to your issues of pain and discomfort to rectify as best as she can.

Thanks September, you are the best!!!

Went here to get a full leg wax, and at first they wernt going to serve me because I had my 1 and 3 year old with me and I wish they hadnt; it was a waste of money not only did I not feel welcomed I felt very judged and will not return. I was left with patches of hair and chunks of wax all over my legs. Horrible service, very snotty people.

Great place and awesome experiences! Did pedicures with my boyfriend and we both enjoyed it>p We will come back for sure!

Atmosphere very relaxing staff attentive would highly recommend Artistic

I had Ashley do my nails on Saturday and I am super impressed! She got them shaped perfectly and the colour right up to my cuticle without getting on my skin. Best manicure I've had in a while. Will definitely return!!

My hair was the best I ve ever had it. I went to the salon around the corner and...

Absolutely Fantastic Team!
My entire experience from start to finish is always World Class. Artistic spa is hands down the best spa in London and surrounding area. I drove from Toronto to visit the spa again this weekend. Love it!

The spa is beautiful, comfortable and very affordable considering the premium services and products they offer. The team is very talented. They listen and provide options specific to my personal needs every time, the results are always Excellent!
If you haven't visited yet, you must!

Thanks again Artistic. Be back in two weeks.

Very professional and one of the best massages I ve ever had. Highly recommend

I always have a great experience with Stylist Sarah Reed! Highly recommend her. She really cares about me ...and my hair!

Got a signature pedicure with Ashely and it was amazing! Ashley is lovely and so professional and the compliment fruit infused water, massage and beautiful decor made the whole experience so relaxing and enjoyable

Poor customer service and management would not return calls when asked to. I was not only dissatisfied with the service but my daughter also had very bad service when tried to talk to management regarding a bad hair colouring. She had no money and went to this spa because she had a gift certificate but left in tears with the way her hair turned out. Will never use this spa again.

"Always take such good care of you with great attention to practicing safe covid measures. Felt safe and pampered, like I was on a "mini-holiday"!!"

I decided to treat my mother to a special birthday gift, not only did she end up suffering with horrible back pain from their pedicure station setup, but the gel nails she had done were ruined within 4 days, when she does not do manual labor, nor is she hard on her nails. As for myself I have suffered since that appt. with a cuticle problem from the attendant pushing them back and not removing them. I now have a fear of going anywhere to get a pedicure done, and do not want to remember the pain I felt for weeks after this appt. I had hoped to spend a relaxing time with my mom on her birthday, but in exchange we both left in pain. I would not recommend this location to anyone.

I had a consult for hair extensions and wasn't impressed with the quality of micro loops they offer, however every other service here is amazing. I've had a massage, and a gel mani / pedi so far and all went well :) I have another appointment next month and can't wait to try their facials.

I've been to Artistic Spa several times to get my hair done and for massages. The staff there are extremely friendly on the phone and in person. Everything right down to the bathrooms are spotless!.