Arthouse Apartments Reviews

I have to say my experience with the leasing staff at Arthouse was very disappointing. I moved into the Arthouse within the first 2 months of opening, so many of the issues I discounted as opening pains . Unfortunately things seemed to get worse, rather than better, during my time there. It wasn t all bad, so I ll start with the pros:

1) The building has some cool elements, including the Sky Lounge with partial rooftop view of Elliott Bay.
2) The lobby has great space to work out of, with complimentary wifi, and coffee/tea (when stocked).
3) The location is convenient to Pike Place Market, and the waterfront.

The less than good: The cleanliness of the property was very disappointing. Since the building owners seemed to refuse to pay for a housekeeper, they were relying on the one maintenance guy to also keep the building clean. With the white tile flooring, you d regularly see pet urine, wine stains, or mud as soon as you walked in the lobby/elevator. The elevator always had the blue moving padding, which seemed like a lazy way to accommodate move-ins (couldn t that be removed when residents were not moving in?) The carpets were stained from the first month of move-in through my move-out 12 months later. As I referred to above, I discounted this as opening pains, but the price they re charging should ve included clean public areas.

The soundproofing of the units left more to be desired, with constant footsteps overhead, and easily hearing conversations in the hallway when the door was closed.

That being said, the biggest disappointment was the leasing staff. I rarely dealt with them until 2 months before my anticipated move-out. The rent on my unit was raised significantly, so I made sure to communicate with the leasing agent about ending my lease. After being told that another resident was interested in my unit, I was left assured that everything was lined up for a smooth move-out.

Upon finding my new residence, I again notified the leasing agent of my move-out date, and was told, again, that the other residents were excited to take over my unit as soon as possible. 15 days later, everything changed. This time I was dealing with the Apartment Manager. I was completely blind-sided when I asked about receiving the pro-rated. Quick answer: We don t pro-rate rent, and even if we did, the other residents fell through . Last I was told, the new residents were moving in as soon as I left. I m instead forced to pay another month s rent for a unit I am not occupying.

After going in circles, the apartment manager finally says if the unit is rented out before my extra month s rent is complete, I ll receive a refund. She also said she d do everything in her power to rent it out. *So there s still hope, I thought* After checking Craigslist daily, I see she posts many units, but not mine?! I meet with her again. Now I m being told I should ve dealt with her all along, and not the leasing agent I gave my notice to. If you re managing your staff correctly, everyone should be on the same page.

Two weeks after my move-out, they lowered the rent on my unit to a more reasonable offering, which could ve kept me from moving out in the first place. When I was finally given my deposit back, there was no itemized list (the pro-rated parking fee I was promised was, of course, not given). I had kept everything polite and cordial during this whole ordeal, but received a VERY COLD reception when picking up the last of my mail.

The lack of communication given by the leasing office resulted in a frustrated former resident that also cost me double rent. I m extremely wary of any property managed by Pinnacle Realty Management, as they failed in keeping the property maintained; they failed in training their leasing staff; and they failed in properly pricing their units.

As for the building owners, hopefully the money you re saving with Pinnacle (if any), is worth the investment.

I've been living at ArtHouse for over a year now and have had a great time living here. The location and views are incredible. There have been some bumps in the road as stated in other reviews but the building now has a dedicated maintenance man and cleaning crew. The new manager April is by far the best I've dealt with in my time here. The assistant manager Juan, who has been here since I moved in, is incredibly helpful. Any issues I've had have been addressed quickly and professionally. The apartments are gorgeous and fairly roomy. A year in and I'm still happy I chose ArtHouse. So happy in fact that I just renewed my lease.

I've lived here for the last year and just signed a new lease. It's been under new Management since I moved in, and haven't had any problems whatsoever. Staff is friendly and caring and always willing to help.

I looked at reviews, like you might be right now, in my search for a new place to live. As with a lot of reviews, you should realize that they are somewhat subjective and you should take them with a grain of salt.

ArtHouse is a really beautiful location, with a lot of very nice and expensive amenities in the building. One of the issues you will need to be aware of is ventilation in the building. ArtHouse was not built with any central air conditioning, so cooling relies on open windows or the tenant installing their own solution for A/C. Keep in mind, ArtHouse is built with casement style windows, so you have to buy specialty molds from plastic manufacturers along with your own expensive equipment, all at your own cost.

If you plan on cooling with air, this will not work well at all, due to the shape and location of the building in the city, there is rarely a breeze, and so there is no way for the air to exchange when opening the small casement windows outward. In the middle of winter, you should expect to be extremely hot in the unit, unless you are prepared to leave you window open continuously for 24 - 48 hours to cool it down. The location of the casement window in the upper left side of the window panes, makes it exceedingly difficult to also put any type of fan there to handle moving air in.

Anecdotally, the building while pretty on the exterior and lobby, feels like it was designed by architects to be somewhat unfriendly to people - and I say this due to all of the small things like the location of the windows, or failing to account for the airflow issues, or having some kind of central air that pulls in fresh air from the outside instead of using A/C.

I can confirm that it's true that some of the units and floors are rented out solely to corporate customers, which can be annoying, as people may run into you in hallways, ask you many questions, and create other odd encounters. You can look them up online yourself, or ask the leasing office about it.

For the price, you can get more square footage at a better rate than ArtHouse, just look at other leasing options nearby.

Be cautious about homeless folks wandering in and around the building, as they occasionally make it inside of the building and wander or hide in hallways or stairwells.

In hindsight, had I known much of what I do now, I would not have ever leased from ArtHouse in the first place. I recommend doing research on other properties in this neighborhood that are more tenant-friendly, and don't have the same issues as mentioned above.

I believe reviews are very personal and can be skewed by both positive and negative experiences, sometimes without much thought for being genuine and pragmatic - so I am often myself reluctant to take a review with much seriousness - however, I also believe in being honest with feedback and as a professional executive, I have to own my experience and provide constructive feedback to help my team, and in this case to share my experiences at the Arthouse Apartments for future potential tenants.
I have been a resident at the Arthouse since March 2016, and ever since my first visit to the Arthouse, the management team have been extremely professional - they are always courteous and responsive, no matter how busy they get. In the 9-months I have been resident I have witnessed many things . . . which embody the epitome of 'Outstanding Customer Service'.
Also, during this time, when a problem does arise (e.g. like a noisy inconsiderate neighbor, or a selfish person who does not follow the rules regarding the recycling or trash disposal) when this has been brought to the managements attention, they have responded immediately to rectify any issues and address the situation.
Having developed a personal relationship with the management team, over the course of my residency, I feel they are an extremely helpful and supportive team - lead by April Owens.
I have personally witnessed, how much April and her team will go above and beyond the call of duty to support, help and accommodate the tenants in her charge. The extent of their accommodation has been amazing and I have not witnessed such understanding and consideration from any other property management company or staff to the same level.
As with everything things can and do go wrong, and when these things happen, I know I can take any issue and bring it to the managements attention and know it will be well received and acted upon. As a leader myself, you can only deal with issues that are brought to your attention and if people choose not to bring those issues to the managements' attention, then it does not help the other tenants. In all things I believe management always needs to know the issues in order for them to address the problem. So the onus is on the tenant to take a lead and visit the manned front office and raise those issues personally. I know when I do this, it is appreciated and acted upon immediately.
So, if you are considering a conveniently located apartment block with caring and thoughtful management - then the Arthouse is a great option. I am moving soon, and will miss the contact with the management team - they have been extremely helpful to me personally and for that I will be forever grateful.
The apartments are of an extremely high-standard with, as in my case, an amazing view of Puget Sound and the Olympic Mountains, conveniently located not far from Pikes Place and just a stones-throw from Pier 66 and the waterfront, near Belltown. Everything is in walking distance and has a Walk Score of 96. No car needed!
The only issue I have , is that I have to leave the Arthouse and find another home in Florida of equal caliber with equally as dedicated and committed staff who are as customer focused.
Thank-you April to you and Chan and your team - all the best Chris

This is the most unprofessional, unsatisfying, embarrassing, uneducated, most rudest, did I say unprofessional experience I have ever experienced in renting for an Airbnb!!!! From the moment we got there to the last couple mins before departing! The rules were specific but even being there we felt racial discriminated. People who actually stays there were more welcoming then the staffs! Or more specifically a staff member whom not only made us feel like we don t belong there, made our whole experience in such a nice area more unlikely and we won t recommend this place to anyone ! I have never in my life made any reviews to other unsatisfying places but this one for sure made me do it! We wanted to experience seattle with what s its true beauty that it s made of but this place just gave it a even bad name! So sad for people who actually decides to stay at this place! Thank you but no thank you!

I highly recommend ArtHouse! Please see my reasons below:

My apartment is absolutely beautiful with modern interior design, all the necessities (including electric stove top, dish washer, and washer / dryer), big windows from top to bottom for natural light, and a private balcony with an amazing view of the water.

The community amenities are also exceptional (rooftop, recycle / trash, parking, bike rack, dog wash and gym although the gym is closed atm because of Corona).

The location is perfect! I m walking distance from Pike Place Market, the sculpture park, my office, and multiple restaurants.

Perhaps the biggest and most pleasant surprise was just how friendly, professional and accommodating the staff has been. As with any move, you re bound to have a few issues (in my case it was my parking spot which was too small for my vehicle, a stolen package from a thief tailgating a resident as they entered the garage, fitness center being closed as a result of corona, and a light bulb that went out). These issues were taken seriously and addressed by the staff in the most professional manner. I was issued a new parking spot, I was notified about the thief and provided with footage plus security measures were quickly installed to deter and prevent future thievery, the team sent an email blast that they were working with their legal team to find a way to keep the gym partially open (appointments, one person at a time, strict cleaning etc.), and maintenance replaced my bulb in record time. Please don t put too much faith into earlier reviews about old staff. The new staff has really gone above and beyond expectations to enhance my experience here!

Full transparency here... ArtHouse is the best apartment complex I have lived in to date.

We rented a studio on the fourth floor for 2 days. The location is exceptional. Getting the key was manageable. After getting off the elevator, walking down the hall, there was a noticeable stench of stale, warm air. It was a bit unconcerning at first, but as we approach the apartment door, I had a sinking feeling that the unit had no A/C. My suspicions were confirmed when I walked into the stuffy apartment.
The floors were dirty, the kind that makes your socks black, and we were met with cheap and worn IKEA furniture that was too small for the room.
We put our bags down, realizing this was a studio, not a one bedroom apartment. A pony wall overlooking the kitchen/living room, covered in dust no less, was our only privacy. The ONE window in the unit overlooks the roof and other open windows to other apartments. We turn on the TV, keeping it low not to bother the other tenants (i ll get into that later), and i notice there is BASIC cable. I have to stare at this tiny apartment with no view, to sit with a glass of wine watching PBS.
The pinnacle of the experience? I wanted to simply wash my city-dirty workout clothes in the superb washer/dryer setup to find a used sandwich bag of nondescript, yellow, half-melted wet pods, which I am bravely assuming to be detergent, with 2 loose dryer sheets lying on a shelf. I am so desperate for clean underwear that I take the chance to use what the owner (or some other tenant) left there.
All night long, there is a tenant directly upstairs POUNDING on the floor. There is a concrete partition between floors, so i am confused how I heard so clearly a pounding upstairs. Maybe the workout room is above? We were tossing and turning in the very low profile queen bed on carpet that has seen a few dogs.
When my husband told me what this cost, I was disgusted. Go stay at one of the Hyatts or the Paramount or another hotel. You will have less privacy , but at least you will have fresh linens and toiletries, better cable and just walk a couple extra blocks to get to the ocean.

I've lived at the ArtHouse for a little over 2 years and loved it from the beginning. I felt so welcomed and staff were accommodating, helpful and usually speedy with service. I moved in a few months after their grand opening! :) Juan (at the time) was the assistant/resident manager and coordinator for community events and he was amazing... and fashionable ;) I liked his vibe right away, amazing customer service help and extremely informative. In late 2015- present there was a new management team switch. April Owens is a fantastic property manager. She's very helpful, friendly and Understanding, any questions or concerns I knew I could come to her for it. The assistant manager, Chang was also helpful and professional as well. The team they currently have is amazing!

The community, from what I've experienced is really quiet and chill... Often times I thought I was in a ghost town because I was usually always the only one in the elevator, rooftops, or lobby. Lol. But nonetheless the neighbors that I have run across were friendly, polite and considerate. The commons areas were always clean and fresh. I took FULL advantage of both of the rooftop! Its beautiful! They always had fun events for residents to take part in to get to know one another, usually quarterly or so. The location is ideal!

I'm not much of a complainer and it doesn't take much to make me happy. Although, I've had some bumps in the road I am proud to have called ArtHouse my first apartment ever and thoroughly enjoyed every bit of what the property and management had to offer! I'd definitely recommend to check it out for yourself! :)

Resident since opening (5 years+).The location is perfect for walkability, and the apartments are beautiful and modern. The appliances and fixtures are high quality and the building as a whole has a lot of modern character.

The common areas are great, but you'll be sharing with lots of travelers. The property rents out vacant units to AirBNB-like services, so strangers roam the building and they're always asking for help from residents.

Updated review: The level of service at ArtHouse has definitely improved over the last year, so I've changed my review from 3 stars to 5.

Great views. Convenient location. Incredible lobby. Smart floorplan/layout. Washer/Dryer in units.

Stayed here for my honeymoon (as stated earlier they rent out vacant apartments to travelers) and it's pretty quiet, my wife and I joked that we were in a twilight zone episode because it was 2 days before we saw another human being in that building. Location is awesome. Don't bother renting a car unless you plan on going places a ways out. We never had a problem parking on the street but soon realized everything we wanted to see and do was within walking distance.

If I could give the place and the leasing manager a negative rating I would. Beyond u professional. She should be fired!!

So I've been living at the ArtHouse now for about (10) months, and it is located in a great busy location. With this location expect a lot of Seattle homeless people urinating behind, and to the side entrance. I've had my girlfriends car broken into twice and heard of a half dozen vehicle break-ins since living there. Be sure to rent a stall to avoid this. Also I've only had a couple service requests, and each request has taken at LEAST a month and a half before they've actually talked about fixing the issue. I've been without a light fixture in my bedroom (because of a drywall/electrical box malfunction) for the last month. The rooftop deck fire pit rarely works, and the outdoor speakers are also hit and miss. The gym speakers are all blown. For what you pay per square foot, you really do sacrifice all for a view, and nice lobby area.

I was told upon move out (checklist) that I would not owe any additional funds and my damage deposit would go towards the final utility invoice. Now over a year later I find this was not the case and I've been sent to collections, this is how they treat their tenants... need I say more.... Super cool.

This is a beautiful apartment located in downtown Seattle Elliott avenue great views from the 8th floor deck .

Would never do business with a leasing agent who doesn't have common courtesy.

After talking prior he stated that walk ins were no issue. The next day i come into an empty office, no hello, actually works with the tech prior to even looking at me. No how can i help you, I had to initiate the conversation about why I was in his office.

After we talked through availability for a walk through (that is mysterious fully booked) he then offered no thank you, no hand shake, just completely unprofessional. I cant imagine why, with how many offerings and new buildings in this city, id ever recommended this building to anyone.

I wish I could rate this apartment complex lower than 1 stars. We had a situation where the building towed our car from the parking space we were leasing in the garage. The car was towed and immediately sold at auction. Not only did they majorly mess up, they won t speak to us about how it happened or make any attempt to resolve. It is actually unbelievable how horribly this building and Pinnacle conduct business.

We are writing a superlative review in these unprecedented times. My husband and I have been a resident for almost 3 years and the service has gone way up with the current staff. We hope it will help others make the right decision to live here at ArtHouse Apartments.

The staffs are really professional, kind, and attentive. The building is clean and splendid! Really is a great spot and we love our home!

Arthouse is located in the best possible area of Downtown Seattle, just steps away from Pike Place Market and the waterfront. The building is absolutely beautiful, and the views from the balcony on the 8th floor are AMAZING! I give Arthouse a 10/10 for aesthetics and location!

Working with the team at Arthouse has been absolutely great. 10/10 AGAIN! April ( the Property Manager, and Chang (Assistant Property Manager) are always positive, helpful, and pleasant to interact with. I've lived at Arthouse for over a year and can say they take great care of their tenants. I appreciate how easy going they've been. I enjoy having friends over, as the building is a fun place to be!

The price of my apartment is really good, and the renewal wasn't bad at all. I've researched other properties and have seen much worse.
VALUE 10/10!

Thanks Arthouse :)

Beautiful modern and in one of the best locations in Seattle

This is my 3rd year living in the Art House, and we are still very happy with everything. The place has always been clean throughout, as usual. Amenities are well maintained, and you never feel crowded in any common area. Package delivery is automated, and you pick it up whenever works for you. Everything has been in order, and we have not had any major issues, really. Behind the scenes, I think the management and the team have been working hard to make this happen.

This year I ve definitely noticed the lobby gets quieter, and I don t get that many short-term rental guests asking me where the elevator is anymore! Thanks to this effort, now we have got many more long-term residents, and this place feels more like home and a community!

Mariane, Shawna, and Xyrome are very friendly, dedicated professionals working at the office downstairs. One time I reported a minor problem to Mariane. She listened very well with empathy and quickly provided the next steps to take care of the issue.

Btw, I know the maintenance team is short-staffed, but I am simply amazed at how clean the place is and how fast my tickets get resolved as normal.

Been really great living here!

The worst apartment ever. If you want to lease this apartment with a car, you must have a 24hr car camera. I got 2 sunglasses stolen and key scratches in a year of leasing. I called the police and opened a case for that but there is no camera facing the car in the garage so there will be no evidence for the case. The elevator is super slow and always been maintaining. Clear your mind before you move in.

Well fitted close to all attractions we had a room on the fourth floor on the front for three nights the soundproofing is dreadful impossible to sleep due to excessive road noise.

I love this place! It s such a beautiful place right next door to the water, amenities are great and Marian was great to work with. She a good listener and ready to work with you every step of the way. Highly recommend this place.

Great staff. Very clean building, great community events, awesome views. In regards to unauthorized people coming into the building, residents need to start looking out for their own security/safety and not let anyone in that doesn't have access. I have seen security guards making rounds at night but still, it's common sense to be vigilant of your own space and try to reduce "tailgating" (letting people sneak into the building right behind you after you unlock the door). The front desk/leasing office has always been responsive to my needs or questions. Would highly recommend staying here for vacation or living here (great location with a decent sized parking garage)

I currently live in this building. if the parking spaces were bigger i would definitely give it a 5.

I lived at ArtHouse for 13 months. The apartments are tastefully designed and well kept. The staff at ArtHouse has been nothing short of exceptional in their service to the community and simply being good people. I had an excellent relationship, especially with Marian and Shawna, on a professional and personal level. They have always been quick to attend to any apartment/community issues (not that there have been many). I have always been able to walk into my building knowing there is someone there I am happy to see/chat with. This goes such a long way in terms of creating an actual home environment.

If you are considering a move to the Belltown area, ArtHouse should absolutely be on your list of places to tour.

Pros:
1) Well maintained community
2) Decent gym with the latest equipment.
3) The Roof-top offers a stunning view of Elliott Bay.
4) Exceptional staff

Cons (that I can think of):
1) The ArtHouse's roof-top is a small section on the 7th floor (not an actual roof-top though!) The access is available from 8:00 AM to 10:00 PM only.
3) Parking space is compact, even for a mid-size sedan.

worst place, the office staff is so arrogant and intimidating, never pick the phones or respond to emails. No proper parking spaces, and you will see people parking in handicapped parking and between handicapped parking on the lines. The manager itself parks in the handicapped spots.
apartments facing the roads are too noisy dont have much sound proof either.
Maintenance is crap they wont do anything for a week or 2 until you bug them.
no proper service,

2 more months for me to end my lease from this God forbidden place.
I would have given it 0 star for the service i get for what i pay, dont have that option.

Parking is ridiculous here unless you drive a Prius. The staff is the rudest apartment staff I've ever had to deal with. They frequently did not deliver my packages and never responded to my complaints. The neighbors are hit and miss, some are friendly, some are absolutely horrid. The place was brand new and falling apart already. The cleanliness is a joke, there was a piece of dog crap in the staircase for literally months. Save your money and don't bother renting at this overpriced complex. What glitters is not always gold.

I've heard there may have been some issues with the old staff, but Marianne, the new manager, really is pretty cool. I found her to be straightforward, courteous, friendly, and professional.

We have lived at ArtHouse for over a month now. Choosing ArtHouse has proved to be the best renting choice I've ever made. We are very happy living here, and appreciate the stunning bay view, modern amenities, beautiful terrace and common More

We lived in this apartment for 3 years.... the rooftop is by far the best view and ambiance of all the apartment complexes we toured (about 10-15 other buildings). The staff took care of us during our stay there and the building has a great location for walking to belltown bars/ restaurants. The only reason we moved out was because we relocated to a new city for a job.

This is the best building I have stayed in, not just because of the nice features like quartz countertops and gorgeous flooring with nice amenities ( good gym) but mainly because of the people that run and work at Art House. The property manager April is the best property manager I have come across. She really cares about her residents and goes above and beyond. She came in on her day off to accommodate me, helped me when I lost my Key fob, is always there to help and responds back even when she is not working. It is like she never stops working for her residents. I once had a noise complaint and she made sure that it was addressed and it would not happen again. I haven't had an issue with it since. Another thing is the location, great location right next to Pike Market and Target which is a huge plus! I moved here about 7 months ago and I am certainly planning on staying here a while. It is hard to find a building that has it all. But this one does. Thank you April and the staff that makes this building my home!

Be aware that on this building the bike theft is a very common thing. In one month living here, my girlfriend's bike was stolen and my bike suffered bad damages while someone tried to stole it. So it's not a safe place to live here and the building staff only asked me to make a report to the police and claim the insurance, and no taking any proper action like to improve the security, hire security guards or check the CCTV. They just sent a letter to all the people living here, asking to take the bikes inside the apartments and lock the cars in the garage. My concern is that now is the bike theft or property damage, but no one knows if later this will escalate to other criminal activities inside the building.

Pro: 1. Great view. 2. Maintenance team is great
Con: 1. Early move out will impose a 3-month rent penalty, even if room is subleased. Read your contract carefully. 2. Some vacant rooms are listed on Airbnb. From time to time, there will be some weirdo tourists in the building. 3. False fire alarms almost every month, most recent one at 4 am.

I was hunting for apartments last month in Belltown and had an awful time trying to visit Arthouse. The website doesn't work on mobile devices so you're out of luck unless you have your laptop with you. I called and left messages to make an appointment and received no call back so I finally visited the building twice and both times the leasing office was empty. Finally after waiting outside for 20 minutes, one of the residents let me in and pointed towards the leasing office where sure enough, someone was sitting and was on his personal phone. (So he hadn't been answering calls from the door). And when I asked about availability, he said there was none. And barely looked up from his phone. I kept asking about 1 bedrooms, at which point he pulled out a floor plan for their 1 bedroom and handed it to me and told me there were none available. He never asked me when I was looking to move in. Obviously this was a waste of time but as I was leaving, I decided to mention that the website wasn't working on mobile devices and he tried on his computer and saw that it was and just shrugged even as I tried to explain, it wasn't working on mobile. Anyhoo - good luck to anyone who has the patience to actually get try to see this building, let alone rent here.