Art Van Furniture Review

So far so good at this location! At the moment we entered the store the sale representative offered me a wheelchair seeing my mobility was low , for me that was was touching, she walked with me answering every question we had and suggesting options . I wish i had remembered her name,the only person ever to offer me help,none of the other sale representatives payed and attention,most will actually walk further away like i have a bad flu (MS is no fun ) That definitely made my day!

As always Art Van gave us excellent customer service. Our new spare bedroom set got delivered last Tuesday 12/10. Unfortunately the headboard was badly damaged. They left everything else and took the headboard with them. Art Van returned this past Monday 12/16 with a new headboard. They put everything together and the room looks great. Thanks Art Van for such quick and reliable customer service.

Went into AV looking for a couch. Found one. Paid for it- was in and out. Delivered a few days later- on time!!

Needs more variety. Have to search a while to find something unique & at a reasonable price. Great quality & service.

Very nice and helpful salesmen got just what we wanted

As stressful as it is to find the right furniture, my consultant Tony Capano was amazing! I highly recommend you request him during your next visit!

Did not have floor sample of merchandise that they advertised in their sale paper.
How are you suppose to purchase something without seeing it first?
The ad did not state online only!

Kevin and Josh were fantastic! They have a rare gift for being patient, thoughtful and professional all at the same time.

You never go wrong with Art Van furniture it s a good quality nice style you find what you look for and the sale persons are wonderful. The only problem about them is the delivery the way they deliver the furniture is either there s missing parts or some of the furniture s are not covered and they get dirty through the way, other than that there re good.

Did not go there for furniture, Art Van Furniture also is a collection point for Gleaners Food Bank through the end of November. 5 stars for supporting the community!

Very satisfied with the selection, purchase and pick-up process yesterday. Everyone was very thorough and informative. All went smoothly. Highly recommended!

Y'all have absolutely no respect or concerns for truck drivers we get no rest the way you have changed your rules I used to love coming to your place but now I will find something else to do shame on y'all

Dane, Dean, and Stacy recently helped get furniture for a new house. They are very professional and personal. They made the process streamline for me.

Great displays to look at, listening to promises of longevity and strength of furniture gets old. Customer service becomes selective when pressured.
BEHOLD, the gods have spoken....
Today the press released statements of Biblical proportions:

Art Van's have declared
Chapter 7 Bankruptcy starting Friday, March 6, 2020.

Delivery is terrible I sent back my tables three times because of scratches :(

We purchased a living set from Christopher Stevens last month. When the not so friendly delivery driver brought in the chair, the bottom was ripped up. The driver assured me that a tech would call me for repair. (Repair on a brand new chair, mind you) Three weeks with nothing done so I called our salesperson, Christopher Stevens. He was rude and acted as if it was no big deal. Tried rushing me off the phone before saying he'll call the warehouse. Then he hung up! Never heard back. I realize it's the entire dust cover under the chair but it hangs out the front of the chair. The chair was $900! and shouldn't have any damage! We still have 3 rooms to furnish in our new home and will shop elsewhere now. Art Van has went to hell!

I took my parents to shop for mattress and after 2 hours being there they finally found the one they like and Salesman Wally said they didn t have it in stock and I clearly explained my parents situation they have no mattress now and if it takes longer I will go else were to purchase it!!!!!! he promised me no more than 2 weeks and gave me discount so I wait . I called art avn to see we re was my order they put me on hold and my sales person answered to tell me he would check and get back to me and gave me he s personal number to be accurate when the mattress would arrive Tuesday he send me a message mattress is in and it would take 1-2 days to be delivered and i waited 2 days and they said no it s not in stock I asked to speak Manager FADI seemed not to care or bother to address customer concern if you can t wait cancel it I m sorry but that s what I can do after what my parents went though 3 weeks wait and now we have to start all over Would not return nor recommend.

I will never buy a mattress from here. I went through 4 defective mattresses in a row. Each one sank within the first month of use. Even the delivery drivers were confused why they were picking up brand new ones.

Edit: Honestly, after going through the process 4 times with customer service already. I am just adding my experience from a few years ago.

Great! Salesman AJ & J. Perris were great, but they have very old computers and technology to work with on the showroom floors. I was surprised to notice I was able to find items faster on line then staff, and how slow & dated the process was for them to sell me what I wanted. Typically do not like to buy furniture on line until I can see the product, as they usually look different in photos, and come to your door with major assembly, or if damaged, you have to ship it back, big pain.

The delivery men, Ruben & Billy were very efficient, put every item together and removed all packaging. It was a major job going up 4 floors. Purchased many times from this store and people are wonderful but not sure if they are treated right or given the best sales tools, etc. to help their customers?

I ordered the best friend couch and it was perfect for my space! The delivery men were great! We were worried the couch was not going to fit through the doors but they did, no problem! They set the couch up quick.

Service is so disgusting. I ordered an item but did not get the real one which one I ordered. Even the people are so liar who works in the store. Whenever you will go there they will tell u there is no delivery fee, no tax, but when u will get your receipt, then u could see how much tax they took in every single items.

My salesman Rich at Warren was great , my daughter and I was looking for a bedroom set for my granddaughter who is going into middle school and we wanted to give her a preteen bedroom instead of a kiddie bedroom. We were greeted , shared with him what we wanted he directed us and told us if we needed anything let him know, he saw us from a distance looking puzzled and came over to assist and with his helped we picked out a beautiful set , needed mattress set guided us to the next team, the delivery went flawless and the bedroom set is gorgeous, we love it.

I will definitely be going back to Art Van Warren and will be asking for Rich what a nice person he made buying furniture a great experience .

The staff was friendly and the amount of selection was awesome.

Delivery team was polite and courteous.. and installation was quick and easy

Phillip is an excellent and patient salesman at Art Van. We special ordered matching accent contemporary chairs. 6 to 8 wks. So we added a higher coil count. So excited!

Felt comfortable with Salesman Winston and made a great deal!

Rich Lisabeth Was fantastic.... my mother and I were shopping for her new condo , she had a Huge purchase to make .... He respected our space . So for that I made sure to grab him when we were ready to Order ! He was on top of his game and everything was done in a timely manner . He was transparent on Items and pricing !!!! Thanks Rich for a Smooth process

We had a very nice gentleman .his name was Jay..He did not bother us but was there when we had questions and when we were ready to purchase. .

This review is solely to call out Tim in the mattress department! That man is so knowledgeable, doesn t push unwanted items on you, extremely thorough, and kind kind kind! We re on our way home with our mattress so I can t speak to that yet, but if you need a mattress, ask for Tim!

We were shopping for our first mattress for our apartment and Rachel helped above and beyond. She found me a great deal on a mattress and head board as well as a mattress cover. She was very friendly and helpful.

Used to work here, how they treat staff is absolutely despicable. They treat their contract workers even worse, and you don't even want to know about the customers, but I'll tell you anyways: At customer pickup we were told to lie to customers directly, I've watched employees make horrid racist remarks and use foul language after guests have left and to guests directly. Art Van is like your AT&T level of evil, they do alot of cringe worthy things behind closed doors and make "donations" to "non-profits" to fix their image, these guys do not get the credit they deserve for being so God awful. (Nobody mentions about how all of their "kindness" is a tax write off) They purposely tell customers wrong pick up times to get you to shop there, I've never seen a company abuse affirmative action so much(black people who work here hate this place more than anywhere, trust me, ask a couple when the "managers" aren't around how they really feel) I worked here for a full year for customer pickup and to this day I don't think I've worked for a worse corporation... My furniture I bought from there BEFORE the recession was nice and maybe could barely still hold, but what they don't tell you is they now buy particle board furniture and rebrand it and sell it to you for a 250% inflation rate(mind you its not real wood and things like that, if you doubt anything I've said PLEASE fact check me.) If you read this all the way. PLEASE take your business to a company that deserves it, I won't even name drop a single competitor to assure you that anywhere you buy furniture from is better than here!

Sales person was not overbearing. He was super patient. We looked at all possibilities and help find a small recliner. Price was great and just overall a great experience. I would go back and I would recommend this location and sales person to anyone.

It was a nightmare.when I attempted to report my concerns I was blown off.this was the art van in Warren. I was traumatized by the time I finished dealing with art van after 2 weeks and 1 day. Carol Jackson if you don't ABSOLUTELY have to by pass art van in Warren and

The clearance store is well organized, clean and has enough staff to answer questions and handle customers. I was happy to see everyone wearing masks and staying at a distance.

Go see James Kirui he is the best He wants to take care of of you. He lets shop,doesn't bug you but has all the answers to the questions you need that every answer you need to know

Great, friendly customer service, knowledgeable but not pushy. Delivery on time as expected. Very professional. Thank you for awesome service Art Van!

WE have been purchasing our furniture from Art Van since the 1980's and have never been dissatisfied.. They stand by their word, " If it isn't right they'll make it right." That's why I keep giving them my business. I've sent all of my family members there and they have been satisfied as well.

Had a great experience at Art Van. My design person was Robyn, she really knows how to put things together. Winston helped with writing up the the pieces we decided to purchase. And Brenda was extremely helpful at customer service. We will definitely be back for more furniture in the future. Delivery was flawless and on time.

Art Van is a big place with many different variations of furniture the decoration's are pleasing to look at they have dark and light colors for people of all taste's but when it comes to actually buying the stuff it kinda takes awhile to get to even buy it because of purchasing but when you get what ever you purchased for you will be happy.

Go see Tony, he was awesome and very helpful in the process of buying my first furniture set!

Everything was great hate to see u close every room in the HOUSE is from art van

Nice place to shop, a little overpriced for the quality. Sale prices never change, despite having new sales every week.

Muhammad was a big help. We found the dresser we were looking for and a bed.

Bought two reclining chairs that are still under warranty and are falling apart and they won't fix or refund them. We will never go to art van again because in my opinion it's junk and they're rude. We are going out to get new recliners but never at art van

Wally at the 14 mik3 n Van Dyke location is a very wonderful person. He made sure myself and my aunt were taken care of with our furniture selections.. please go see him!!

Some of the items seems over priced other than that, staff is very professional and helpful.

Have your delivery guys at least attempt to bring it in before they argue with me that it won't fit. Fyi...it fit

We went to the Columbus, Ohio store for a web order pick-up. Everyone that we had contact with were friendly and helpful. I would use Art Van for furniture anytime

We had a king bedroom set delivered, after 3 trips to our house we are still waiting for all the parts to be delivered. We have had to make all the calls to correct the problem, worst experience we ve had with any retailer ever.

Hit or miss with the salesman, not the best quality product

It's a furniture store with a different sale every week. Meh.

Very polite and helpful salesman. Dan Boles answered our questions about our purchase and gave us insight into other options.

They have a wide range of items to suit everyone's taste. LaShon was very helpful. All staff were courteous and friendly. You can find good deals!!

I recently purchased several pieces of furniture. Unfortunately none of the pieces I wanted were in stock and I had to wait for them to order them for me. All but one has come in and are terrific. Hoping to get the last piece this week.

Sal Putrus was our salesperson during the purchase of a Lazeyboy couch and loveseat. He was very knowleable about the product and was fun to work with. VERY ENJOYABLE EXPERIENCE.

Loved our furniture. Great quality!

There was a delay with our custom order, but that was the supplier's fault.

Our sales person Mike went above and beyond, moving different chairs , patterns etc. Making sure that we saw the whole picture. Before we purchased our furniture.
Very helpful
B&T

Worked with Dean in the mattress department. He was super, and completely non-pushy. I would absolutely ask for him by name next time I have to buy furniture. I have shopped at this location before and they always have something nice that fits the budget. I also like that Art Van is a Michigan company, stocked with furniture that is usually made in the US, if not made locally in Michigan. Will definitely shop here again!

They are always helpful and i can always find what i want

Found a comfy couch that works for us in the clearance section.

Our salesman was very helpful and knowledgeable, and the delivery was seamless. We are very pleased with our purchase.

Sales & delivery went well. No pressure in the store and the delivery crew were very professional.

The salesman was very attentive and helpful. Pick up was smooth also

Liked the furniture but the staff not so much left after waiting for help for 15 minutes would rather spend my money elsewhere

Not really satisfied with customer service mattress warrantys sucks

Great collection of all home furnishing stuff from A to Z. Store is decorated for holidays, offers discount and financing option for the holidays. Outlet Store has wide variety of low priced furniture. Lot of sales people to help. Warren store is the HQ and warehouse. Spacious store with huge inventory. Detroit Sofa furniture comes in customizable configuration.

Denise was amazing! I had never shopped for my own mattress before and she made the process very easy. I didn t feel pressured into purchasing and I feel confident in my decision. Will be back to see her in the future

I was quickly refunded the bedding removal fee since I had none for them to take.
Sales personal were patient and informative. Purchased a couch and bed set.
Very happy with both. Thank you .

Very slow unloading. Expect to sit a while. Some days they r faster, usually very slow.

Sales person was great, of course there s always that high pressure of not wanting to let you leave. And like always art van sales are misleading. Of course everyone knows before you go in that their sales are not meant for their art van credit card. The good old bait and switch.

We recently purchased a couch, loveseat, end tables, and lamps over two separate visits to the 14 Mile Rd. store. Dominick Straub was fantastic. He was helpful, but not the type of salesperson that makes you feel stalked. We had a very positive, and relaxed, experience in the store. We took the tables and lamps with us instead of having them delivered. Two of the tables were damaged when we opened the packaging, so we had to exchange them. The customer service on the phone was friendly, and they were able to coordinate the exchange of both tables so that the delivery personnel handled it for us (and we didn't have to go back to the store with the tables). We use the Art Van card in order to take advantage of 0% interest, and that was also an easy part of the process. Overall, we had a very positive shopping experience, and we are excited for our new furniture.

For the first time in almost 40 yrs they got it right and undamaged the first time. The Salesmen Josh was great.

The young man was very helpful, and pleasant! I will return to shop at your store!

Paul helped us out and we walked out with a sectional that day. Had a little misunderstanding about the bill but Paul cleared up any of the confusion we had. As of right now we would recommend Art Van. We will see when the furniture gets delivered on Friday but am hopeful that it will be perfect.