3 years ago
Dress Selection: Good, Customer Service: Terrible
Dress Selection: Good, Customer Service: Terrible
First and I suppose the most important thing is that I love my dress. I was so fortunate to find a dress at the first store that I visited (Anya Bridal) and at a reasonable price. My experience, however, was very disappointing and was not what I imagined. The first visit, I had an appointment and was very excited to try on dresses. Upon arriving at the shop, I was directed to a rack of dresses to look through with no help from a consultant. Once I selected dresses, I was put into a room and tasked with trying on the dresses with little assistance. With this being my first time, I was expecting help with putting on the dresses similar to what you see on Say Yes to the Dress (not the same experience, at all!). Throughout my appointment, my mother had to track down the consultant and we had to fight for a spot in front of the mirror with the other guest. There was nothing personal about this experience. When I went for my first fitting, I was put in a dark room off to the side to try on my dress. The tailor was very impersonal and when asked to see different options for tailoring my dress (i.e adding extra cups to the cleavage or not), she rudely reminded me that I had a time limit for the appointment. Please note, I was not more than 10 minutes into my appointment at this time. She was not helpful at all and I feel like she was not taking careful consideration to the alterations that needed to be done. My dress had been in the garment bag for months (at Anya Bridal) and the seamstress did not try to fluff out the bottom to see if alterations really needed to be made, she was just prepared to alter as is. Long story short, I ended up taking my dress elsewhere for alterations and will not step a foot back in that place. Their customer service is some of the worst that I have ever experienced. If you want your dress experience to be memorable and special, please do not go to Anya Bridal....you will leave there feeling like you got a dress from the Wal-Mart of wedding dress shops. (Note, I paid approximately $1,200 for my dress)