4 years ago
DO NOT WASTE YOUR TIME OR YOUR MONEY WITH THIS COM...
DO NOT WASTE YOUR TIME OR YOUR MONEY WITH THIS COMPANY! Let s start from the beginning...We met this company at a bridal show at the Galleria, they showcased beautiful dresses and the staff were very friendly! We scheduled an appointment for my daughter to go look for her perfect dress, and she found it...are so we thought! But as soon as you purchase, BEWARE! Because you ll get no help moving forward!! The dress was ordered in April, we were told, the latest the dress would arrive would be July 20! Well, I personally called on July 20 and was told we said the dress would be in around that time ..OK, THAT S NOT WHAT WE WERE TOLD, BUT FINE! Then I was told We will email you as soon as the dress arrives ...OK, fine! I called 3 more times after that and was told it s not here yet, but we will send you an email as soon as we get it OK fine...I called again on July 26th and GUESS WHAT?? The dress had been there for a WEEK! It arrived on July 20th! So then the manager starts giving excuses as to why we were not notified! So then we schedule a fitting/alterations appointment. My daughter tried on the dress and it fits NOTHING like it did when she first bought it! Across the chest is all bulky and sticks out, it s so tight she can t breath and she s lost 10 lbs since she ordered it! So now, with the alternations that need to be done, it s another $700...we paid $1300 for the dress! The staff says we ordered the same size that your daughter tried on NO YOU DID NOT! The dress she tried on had clips holding it together, so you don t have a $&@ clue what size that was! Ok, So it s there policy to not refund your money, but they expect you to pay almost as much as you paid for dress for alterations!! That should not be needed, if there staff knew what they were doing to start with! There RIDICULOUS!! I ask if she could try on something else and if it was more I would pay the difference and They replied we can t do that I wish we had NEVER bought from this store and I STRONGLY suggest, if you re looking for your perfect wedding dress, DON T STOP HERE!!! LOOK SOMEWHERE ELSE OR YOU LL JUST END UP SPENDING MORE THAN WHAT IT S WORTH! And if you run into an issue like we had, GOOD LUCK! Because you ll be stuck with a dress that you re not happy with and THEY COULD CARE LESS!!!! And to top it off, we also ordered a lace jacket that goes over the shoulders and it s not even the correct color of the dress! But do you think they refunded our money for that! NO!! This company should be not even be in business!! I guarantee you, no family member or friends of ours will EVER use this company!!