3 years ago
Anesthesiologists were very professional and enter...
Anesthesiologists were very professional and entertaining during my c-section.
*****PLEASE DOUBLE CHECK ANY BILLS RECEIVED*****
Billing is another story. Spoke with a rep regarding my bill, they were a little snooty and talked over me. I received a bill for $1700, the wrong date of service was billed and insurance denied for no authorization. Therefore, it is NOT the patient's responsibility to pay that bill, when I told the rep this, they got quiet and said they would "note that on my account." Seems like someone skipped a few steps on working the account/denial correctly.
If you get a denial for "no authorization" your supposed to call the member's health plan to make sure authorization is or isn't required, and if it is, you ask if a retro authorization can be obtained. If no retro authorization can be obtained, you write that amount off, you do not bill the patient.
Once a patient brings this error to the billing department over voicemail, the biller should "work" the account, resubmit with a correct date of service, or adjust accordingly, depending on what is going on with the account, when your still in the patient's account, you should give the patient a call and let them know what is going on.
The rep I spoke with seemed irritated, maybe because I know what I'm talking about? Maybe because I knew my bill wasn't correct and wanted them to correct it??