Just finished up the March 2021class. Dwayne and Trent did a phenomenal job. They presented a well rounded presentation, that was educational and informative with scenarios to excite and implement on the job! I can t wait to implement all the information and techniques I learned this past week.
As a finance assistant going into this class i was extremley nervous. I am so thankful that i was able to experience this class and work with an amazing team, staff and instructors Trent and D Wayne. I cant wait to be able to use the knowledge i learned! Highly Recommend!!
Great learning environment with a world class facility!
Great organization with high ethical standards. Highly recommend F&I University with DWayne and Richt. This is a must do for any Automotive professional!
I learned so much for the week i was here. Big thanks to all the instructors who made this week such a success.
I went in 2010 and the rest is history, I got into finance, was promoted to sales manager. And have been going strong every since. If your thinking about it, Dont, just go!
Kevin Murrell recently came to my dealership for sales training. I ll say it was one of the most useful trainings we ve had in the 3 years I ve been here! Some of us implemented what he taught and saw IMMEDIATE response! Thanks again Kev!
They'll say they'll cover your vehicle in case of an accident, then they deny your claim. Said it was "in the contract." Never said anything in the one I signed.
Great instructors beautiful place and even better people. Learned a lot thank you truly appreciate it!
Buyer beware! I was talked into a MasterTech warranty by a big 3 dealer for $2800, GAP for $800, and theft for $300 when I purchased a used truck from them. From the start it sounded like a good deal however when you read the fine print it is not. My truck had preinstalled "modifications" to it by the previous owner and by the dealership. Leveling kit, oversized tires, exhaust, and cold air intake. The modifications void the warranty when it comes time to make a claim and they will refuse coverage if a "surcharge" is not paid at time of contract initiation. Mine was not because I had no idea some of these modifications were present. This warranty was explained as a bumper to bumper coverage minus wear parts and bulbs. Its not that by far either. The theft coverage my insurance already provides and was not explained to me. They put these crappy stickers all over my truck and imprinted their number into the paint. I also did not need GAP because I am again covered by my insurance company. You have 60 days to cancel and I canceled all services from this company. Warranty, GAP, and Theft.
I must say as a person who has been to many finance manager and growth classes this has to be one of the best. American financial not only supplies some of the best automotive products but they also supply some of the best people to assist in the growth of your career and knowledge. Big shout out to Dewayne, Ritch, and Trent for leading an incredible class for 5 days
Purchased an extended warranty through this company. Huge waste of money. Full of false promises. Will not stand behind their word.
I never thought that I could learn so much in such a short period of time. My first trip to Texas was one that will change my life forever and the folks at American Financial made a lasting impact on my automotive career. Dwayne and Joe have a knack for keeping you fully engaged all while keeping the education at 100%. Monday i was intimidated by the training materials and Friday I was ready to return to my store and Kick a few walls down!!!!! Thanks!!!!
Worst company I've ever had to deal with. Workers are unprofessional, and did not respond to emails. Took weeks for payments to process and they sent the check to the wrong bank(s)! Absolutely terrible communication. Avoid at all costs!
We purchased a maintenance package through a dealership in our state, that used American Financial & Automotive Services, Inc. for the contract. I wouldn't recommend ANYONE to purchase a contract through this shady company. The maintenance package we purchased was for 6 oil changes. We told the dealership upfront that the truck wouldn't be used normally. No one gave us any information that the package expired after a certain time. Why would someone PAY for 6 oil changes, knowing they wouldn't use all 6 because the package expired? This company and the dealership will be happy to take someone's money without providing all of the services someone paid for. The agent I spoke with would only say that the Contract had expired 8 months ago, and they are unable to do anything about it. It's one thing for something free to have an expiration date. But this is like a gift card situation. You pay money for 6 oil changes, you expect 6 oil changes, not 5 like we've gotten. When a dealership asks you if you want ANY packages through American Financial & Automotive Services, Inc. RUN don't walk. Do NOT give this company your hard-earned money. All we have asked for is this company to give us our last oil change, or a refund on what's left. That's all, and they can't even do that. That's not very "American," American Financial & Automotive Services, Inc.
I had the opportunity to tour and learn at American Financial recently and talk about class act! Their facility is incredible and top of the line. They truly have their clients best interests at heart. Would Highly Recommend!
I attended the F/I training this month, I couldn t be happier with the knowledge I left with. Dwayne and Rich did a fantastic job from mentoring our role plays to keeping us engaged after a long day of new information. If your looking to send your employees somewhere that will provide the tools needed for them to grow professionally, you found it! Thanks again for a fantastic learning opportunity!!
I have been in car sales going on 9 years now and have been to many different courses and classes. The course at America Financial and Automotive Services is by far the most informative and structured class I have ever taken. Dwayne and Joe, the instructors are very knowledgeable, upbeat and enthusiastic about the training and keep you wanting to know more. Thank you for a great week AF, Dwayne and Joe.
Dwayne and Joe were amazing trainers. Truly the best of the best. I learned more than I could have imagined, heading back to North Dakota fully prepared to take on my new job in the Finance department.
This a great company. They way they teach you and Ensure that you are successful is a great feeling I've learned a lot and will use this in not only life but in sales! Thank you guys
Awesome experience in the training class! Trent and Dwayne are amazing trainers. Learned a ton!
Fantastic school! This isn t the first F&I School I ve been to, but I learned a lot of new things, I m glad I attended!
Just finished up the F&I University training from American Financial and Automotive Service . These guys are top notch! Dewayne, Ritch, Trent, and all the staff were amazing and great to work with! It was an experience I'll truly never forget. I highly recommend these guys! If I could give more than 5 stars I definitely would.
I absolutely LOVED my experience here!! I now feel prepared for the finance world and know who to contact with any of my MasterTech questions!!
BE WARE. I Bought a jeep wrangler with 35 inch tires and a 2 inch lift and got insurance through Master Tech. Spoke with Keith a supervisor and he denied my claim because I had upgrades done to the jeep. They will take your money and deny the claim, in my case I prayed roughly 3 grand. I am a disabled Vet and was taken advantage of. DO NOT USE THIS COMPANY......
I just attended F&I University for the second time. It had been about 5 years since I attended last. I was impressed back then , however I must say I was extremely impressed the second time around. The new facility is second to none. The training that Dwayne provided was very engaging and informative. I renewed my ACE certification while attending as well! I learned compliance AND how to effectively present. I would highly recommend this school to anyone looking to advance their skill set in the automotive space. I am looking forward to attending again in the near future! When booking your next training, be quick but don't hurry!
I attended F&I University here. The class was great, and the instructors,Dwayne and Trent, presented the information in a fantastic manner. The process taught is an incredible foundation to build upon and help grow your career as a business manager. It was an awesome experience.
After completing the F&I course, I left with the confidence and knowledge I wanted to be a better Financial representative for my company. I couldn't have asked for a better education or for better teachers in this field. These are the people you want in your corner!
I enjoyed the Finance class 1000% it was a life changing experience. Coming from sales and moving onto a different position I learned the value and steps needed to successfully progress into management. Dwayne Wiggins, and Trent White are great instructors! They made the class fun and interesting and most importantly they made it feel valuable. I would definitely recommend anyone who is able to take the course to take it, it will truly change your way of thinking things. Thank you American Financial for teaching me knowledge that I will embrace for the rest of my life, I am forever grateful and indebted.
My company just recently brought AFAS on as vendor to work with in support of our F&I Department and I am thoroughly pleased by the results. My Dealer Development Manager has been incredibly involved with my F&I Department ensuring that they understand the product they are selling, the technologies used to facilitate the sale and some incredibly effective pointers and techniques to drive up the volume of sales.
Not only that, they have worked hand in hand with my accounting department to ensure seamless and smooth transition from our old product provider.
My store is more organized, professional and profitable than ever. This is the result of a lot of people's effort but AFAS has certainly played a critical role in evolving us to this point.
This is the best 5 day training I could have imagined what a great class! Thank you for doing such a great job!
The entire class was awesome! Dewayne, Joe, and Rich did an outstanding performance. They not only talked the talked, but walked the walk. Their experience and wisdom was truly fascinating and I couldn't see how a customer could refuse their rebuttals! I couldn't have been more grateful and blessed for the opportunity to learn from them! Thank you!
By far the best class I have ever been to. I learned so much and the instructors were phenomenal!!!
I just finished up the Academy today. First off this experience was simply amazing. I met the best group of people and gained a lot of friends that I intend on staying close to. Kelsey you rock and Kyle your my boy. DeeeeeeWayne and Trent killed it and packed our brains full of useful knowledge. This was definitely an experience I wouldn t of missed for the world. The Hardest part was saying goodbye to all of the people in the class , but I will forever treasure these memories. Thanks again to the company and hospitality. Great program.
Professional Training and Support! Value far exceeded the price! 5 stars!
Came into this without a lot of knowledge, and u wasn t expecting to learn so much in just a week but I did! The trainers, Trent and Dewayne, where very knowledgeable and super helpful!!
I really wish I could give more than 5 stars for this place. I went in for F & I School and I must say the facility is gorgeous and breath taking. My trainers were Dewayne and Joe. They created such a friendly no pressure learning atmosphere. Because of them I feel new and improved. When we toured the facility I was in shock with how clean everything was and how all their employees were friendly and inviting. I m all certified now and flying back to NC to make money but I wish this was an experience I could re live. Thank you so much!!!!!!!
Spent a week going through the F&I University with no experience in the business office other than as a salesman getting things together for my business manager. I now feel more comfortable and have a better understanding and appreciation for what occurs in the business office. This class easily exceeded my expectations. DeWayne and Trent were awesome and made the class entertaining & educational.
Great company and great auto finance training. Highly recommend!
Excellent experience this week! Dwayne, Trent, Ritch and the entire team were accomodating, above and beyond. I can't say enough about how great everyone was all week!
The trainers and support staff are amazing! Thank you all for your time and effort to improve the F&I world and Warranty products!
Purchased gap coverage and paid on- time, every time for years. Car was totaled and now 6 months later they haven t paid a penny on the claim. Every time we call we get false promises and a new run around. They do not return phone calls, they will not deal with the auto loan company directly either. You are responsible for all action and paperwork, even when they won t instruct you on the requirements. Once the deadline passes from the loan company you get a charge-off and a bad credit rating due to their neglect. We now have no other choice but to go through a attorney. My advice to anyone who is presented with gap coverage from this company is to run out the door and never look back. Absolute and complete fraud. Countless hours on phone with them has produced nothing.
American Financial will Always do what they say they will do! They will provide you with competitive pricing for their services and provide the very best customer service. If you are an Auto or Powersports Dealer you want these guys on your team. They offer training for your staff that is second to none. Their in house F&I managers training is an awesome, comprehensive week long school with the finest hands on trainers. They come to your store for sales training and phone training on a regular basis. Ethics and morals come first with these guys! I am so glad that I partnered with American Financial 4 years ago.
I spent approximately a decade in the Automotive F&I Industry and this was one of the best training experience I have ever had. Yes, some of the topics were a tad elementary, but that has to be done to ensure everyone in the class gets the topics they need addressed to indeed be addressed. Beyond that the time, energy and depth afforded to topics like compliance, credit reporting, general sales ability, menu presentation(digital and old fashioned) was far superior to all of the other training I've ever been too.
The facility was immaculate and professional. The hotel accommodations were very nice and adjacent to the training facility as well as high end retail and dining options. And the class was from all different brands and corners of the country offering a wide variety of opinion and perspective. I highly recommend for anyone attempting to advance their F&I career.
The folks at American Financial are knowledgeable and supportive. They genuinely care about the people within their reach whether you have an extended contract with them or being trained by their helpful team. I happened to go through a training program for finance and I couldn t be more appreciative of Dewayne Wiggins and Joe Porter for the insight I now have. Both can keep a captive audience, give you the tools for success and ensure you are aware of how important it is to be compliant and transparent. I have many many future clients who will benefit and be thankful for the professional treatment they will receive! Thank you for having such a great team! I will recommend to everyone I know in the car business.
Not a fan. Company will get salty when you don't sign up with them.
Let me start by saying that I wanted no part of flying across the country to go to a "school" to learn about Finance. I felt that I was already pretty successful and really didn't need someone else's opinion on how to do my job. I have been to a couple rah rah sales seminars and I always felt like the people that were teaching the course or giving the seminar couldn't make it in the F&I box (those who can't do, teach). There were all these slick sayings or word tracks that might work on 1 of 100 gullible people.
I could not be happier that I was forced to go!!! This was 5 days of intense training and I was glued to every second of it. Right off the bat you could tell that things were going to be different. Dwayne and Joe could keep the attention of stray cats in a chicken coop. Their training was laser focused on the process of how to create a successful finance presentation. Compliance, options, objections and much more were discussed in a way that you were familiar with, but at the same time, maybe didn't do any more or didn't do quite right. They asked great questions and created very life like scenarios that you wanted to participate in. The entire class was very professional, yet surprisingly, very fun. There was a great sense of camaraderie and friendly competition in the class. Having 20 or so others with the same interests and goals made that quite easy. After the first class, the first day, we were all talking about getting together at the hotel where most of us stayed to take a quick dinner break and then stick together to stud a bit. By the end of the class we were all cheering each other on and swapping info so that we could stay in touch in the future.
Thanks to everyone involved for this experience. It's already paying off! Please let me know when other classes are offered. I would love to do it again!!!
Sincerely,
Ken Peltz
Roush Ford
Columbus, Ohio
We've been having issues with my cars air conditioner. we purchased a master tech vehicle extended warranty with the vehicle march of 2018. in the last 6 months (since November) we've had to take the vehicle in to be repaired. in November a part was replaced but due to winter weather, we did not find out that part failed after an unknown period of time. the Ford dealership told us we'd have to pay new inspection fees and replacement fees along with a new deductible to fix our car. We didn't like this. so we decided to move on to another repair shop that focused more on car air conditioning. they replaced several parts some covered by warranty some not. We paid the cost plus the deductible on April 1st. In less than a week on April 8th the air conditioner was not working again. took my car back to the repair shop. today they tell me that they're replacing major components that are covered by the warranty but the warranty company with not amend the last repair to include the new repairs and now they want another deductible. This company is ridiculous. all they do is take money. We paid $3000 for this warranty and they're still taking more money from us. They could have at least waived the deductible since the air conditioner was not repaired completely and failed in less than a week of repairs.
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