The manager Michael is intolerable. The rudest man I have ever dealt with. This company, with him in charge, is unprofessional. They don't return phone calls, they don't work with you when you have questions. He literally attacked my character when I asked a question. He refused to let us do the walk though with him and then gave us 10% of our Security Deposit back with no itemized statement. Paperwork said pet damage which there was none.
Michael is the most unprofessional realtor i have ever seen. He sets the showing time 12 PM, on a working day, and his reason to do so is that his office is in Roseville and it is challenging for him to show up in San Ramon any other time. Anyways, he showed up with NO MASK for a showing during the COVID-19 outbreak. He handed over a hardcopy of the application form (again during the COVID-19 outbreak). He asks for application fees to send by Fedex overnight, i paid $30 to send over a $30 check. He did not communicate that my wife should also apply, he clearly said you can apply individually or with your wife. After i applied, i called him 3 times to update him that i applied and if more info is required i can send them over. He did not pick up the phone, not a response! Anyways, after i applied, he says that i ran your credit report, which i am not sure if it is true, and then he realizes my wife needs to also apply, so he notifies me that she needs to do so. We are in the processing of sending her application, while he reviews other applications and approves one of them. I called him to discuss this and he hangs up the phone on me. 1- Why do you ask for application fees if you do not run credit reports, this is scam! Do you just collect the money? Maybe that is the reason you do not use online application services. 2- Why do you ask to apply when you do not want to review the application? 3- Are you living in the 19th century? do you still work with mailing system and personal checks for payments? Get yourself educated with some computer applications and online payment systems. What an unprofessional service!!!
Mike,the owner, is incredibly professional and manages his company superbly. He and his realtors return phone calls promptly and are extremely helpful!! Also, they be have, by far, the best rental prices I found in our search for a rental home!
If you value your deposit, choose a different property management group. I was given a house with full trash cans, broken light switches, busted electrical outlets, cracked fixtures, a yard full of dying plants and weeds, leaks from the ac unit, and chipping sinks. I listed all of these discrepancies on the initial walkthrough and yet was charged for all of it on the way out. Lucky for them I didnt want to go back to deal with them in small claims court. Pretty ridiculous way of running a business, but hey you have been warned. Plus the only person who actually answers their phone is the maintenance director (who was always respectful and wondeful). There is too much more wrong with this place. If you have the time to deal with these issues, just document everything, take pictures, and expect to still be charged on the way out and have time to go to small claims court. What a shame.
Nothing like an overly arrogant, pompous, and rude manager. Michael clearly has no customer service skills. Absolutely ZERO professional communication or people skills. He has the hottest temper I've EVER encountered in property management / real estate and its been the worst experience working with him.
alphaomegainvestmentservices.com
