We have been using Alert for our call overflow, after-hours, and interpreter services for approximately four years now. Customer service is great, pricing is fair, and intake team is always professional. We are especially appreciative of the Spanish speaking interpreter line we have set-up.
Excellent, my business is in good hands with these folks.
Alert provides amazing customer service, not just for our callers but for us as well. They are incredibly responsive and have accommodated every request we made to customize our account so it feels like an extension of our office. Highly Recommend.
Farrokh, Nancy, and the entire Alert Communications team have been nothing short of fabulous. Hardworking, honest, and dependable. Thanks for everything!
Our Alert representative Farrokh has been very responsive to our needs and has helped ensure that we are getting the services we need. Alert has helped us scale our business and ensure that our phones are truly answered 24/7. Thanks!
Alert has been great to work with! They answer our calls after hours and on weekends. They are easy to communicate with and are flexible to our needs. I highly recommend them!
In such an uncertain market it is peace of mind to know that you have full access to the info you are paying for. Alert is that kind of company; amazing, quick and efficient customer service.
I use Alert Communications, and they are professional and responsive. They have been easy to work with, and they always get right back to me if I have a question or suggestion.
I have worked with Alert Communications for over six months now and the service has been outstanding. Arturo and Miya in Client Services are always helpful and are quick to respond when we need to add services or make adjustments to meet our firm s needs. I would recommend Alert Communications.
Alert Communications is a tremendous answering service. The are pro-active, friendly and extremely professional. They have always been extremely responsive and accommodating. I have been very impressed.
very good. attention to detail and acccount manager stays on top of everything.
Great service. For all types of offices. Quick response time. Great support and never any missed calls or down time issues. Would highly recommend!
We chose Alert to replace our prior call service and we made the right choice! We were pleased from the start with Nancy Vallejo, the sales representative, and Alert has not disappointed since. With the help of Lindsey Vela, Brittney Ahearn, and our wonderful account rep, Farrokh Mokhtar, we have smooth call transfers and happy employees. Alert makes it easy to add, change or modify our needs and gives all requests prompt attention. We only wish we would have switched to Alert sooner. Thanks Alert!
Excellent company! Customer service is spot on and they work with you to modify service to suit your needs. Our intake of calls has increased with this service. Highly recommended!
I have received 5 star service from all Alert Communications employees I've worked with. My account Manager Farrokh is very responsive and follows up with me frequently to inquire about the quality of service. I strongly recommend working with Alert for your answering service needs.
It is one of the best compaluas is left service to the community
Working with Alert has really elevated our intake processes. Farrokh is our contact and has been nothing but prompt, informative and an absolute pleasure to work with. Great team driven to help our firm succeed! Highly recommend!
We were in a difficult situation and Ariana help us figure out a solution.
We are a law firm in the middle of a mass tort campaign, spending millions in advertising with four media groups funneling all their leads into Alert. Arturo Fitz is our excellent account manager for this project and we are in good hands. He's thorough, diligent, persistent, and works very hard to solve any puzzles that crop up. If you're reading this and considering Alert, call them and ask for Arturo ;)
Working with Farrokh and his team has been a great pleasure. They are very patient with our clients and make changes as requested. They are always fast to reply. I would highly recommend them for your business.
We have used Alert for our after hours answering service since 2016. We have recommended their answering services to many lawfirms. They are very customer friendly and willing to adjust their scripts to meet your personal request for our clients.
The law firm I work for has used Alert Communications for several years. They have helped us improve our intake capabilities and have even served as our receptionist for all calls on days when we've had to close the office due to natural disasters (we are on the SC coast). We are able to customize different call paths depending on the type of case and time of day and we are able to quickly transfer callers (and people who submit website inquiries) to attorneys in order to convert them into clients.
Alert Communications is by far the best call center we have ever used. They are extremely professional and very easy to work with. They are very customizable and have a very reliable 24 hour per day system. And my rep Brittney is absolutely amazing! There is no one better to work with than her! Looking forward to a very long relationship with Alert Communications!
I've been working with Alert for several years now and they do a fantastic job of fielding calls and screening potential clients. They treat the callers as if they are their own clients, which is very much appreciated. I highly recommend them.
Francky is the man! He has a great attitude and is very responsive. I've greatly enjoyed working with him.
Working with Alert Communications has been an absolutely wonderful experience. We have had them on board for almost 6 years and I would not consider using anyone else. Alert will work closely with you to ask the questions that you need asked. They are attentive to any changes that we require and have often made great suggestions to point us in the right direction in areas that we might not have been familiar with in the call center world.
I have no complaints whatsoever about Alert and to my knowledge we have never had any caller complaints concerning any of their agents.
I had the pleasure of a site visit at Alert last fall. They have an amazing facility. The staff went above and beyond to show me the ins and outs of how they handle our calls. I walked away knowing that I wouldn t use any other company for our calls.
Since that time, we have made many changes in our systems and they have worked with us on a personal level to ensure the changes were all correctly implemented.
You will not regret using Alert!
Our law firm switched to Alert Communications after having a terrible experience with another company. Farrokh Mokhtar and his team made the transition seamless with their quick response time and accuracy. We are 100% satisfied with the time, attention and care we receive from Alert. Thank you, from 770-Good-Law!
The Law Offices of Brett Hastings, P.A. loves working with Alert. Everyone at Alert is great and Ryan is an amazing account manager. We couldn't ask for a better quality of service from them.
Listen, I've used quite a few answering services. Set up was easy. Reaching out to my rep is easy (and I can actually get him on the phone!). Making changes to my account is easy. The staff is friendly, bilingual, and takes extreme care to make sure that our needs are met. I would recommend Alert highly.
Our firm decided to make a switch to Alert Communications for after-hours call answering service about ten months ago, and we are happy to say that we made the right decision. Alert has demonstrably streamlined our intake process. Furthermore, they helped us coordinate a two-month national campaign that resulted in sixty-four mass tort cases. Our account manager, Ana Fernandez, has provided exceptional service. There hasn't been a single instance of my having to wait for a reply or an issue to be addressed. If you're looking to enhance an intake department in the law industry, I highly recommend Alert Communications.
Alert Communications is a valuable asset to the Wright & Gray Law Firm. They have a courteous and professional staff who are always there to help on our overflow of calls, or after hours calls. Messages are received promptly so that we can quickly identify and assist our clients. Their service helps us stay in constant communication with our clients. Thank you.
We use alert communications to answer our after hours calls for our law firm. They do a great job of obtaining information from potential clients and other providers we work with. They always send over emails quickly. Always very professional when speaking to the reps on the phone. Love working with them.
We have been using Alert for several years, and the quality of their call center staff is outstanding. Our Account Manager (Ariana) is always helpful and quick to respond to any question. I highly recommend Alert.
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