After waiting 40 minutes the seller to finish telling his vacation, all information provided is proved wrong if: there is a hull provided with the 7t OnePlus, sending the sim cards for B & You subscriber is charged 10 and not 20 I received the card after 2 days and not 5 etc. Everything smelled the forced sale. So unreliable store to avoid!
I had to deal with a salesperson with very slow sales techniques despite successive refusals for insurance
Please train your advisers .. I end up with almost more than 200euro out of package due to false information from one of your advisers and the best thing is that all your promises are not kept .. I struggle every day with the online advisers to find a solution to the problem Mr. the advice has caused ... in short this store is to be avoided
Shop with operational and very friendly staff. No complaints and have been there several times.
home ok but the store is very busy, there is often the wait but the staff is efficient and takes care of everyone without rushing
Team at the top good reception good advice and merchant it is lost nowadays I recommend this agency !!!!
At first everything was fine until the seller m reverse with another customer Result phone and chip unusable because of their incompetence no excuses nothing the only solution they have to me is to wait another week. Good customer service.
Horrible experience.
After paying 700 for an Iphone 8 +, I bought 150 of accessories including 1 Samsung Fast Charge charger under the advice of the saleswoman, I go home and the charger does not work (it was supposed to charge in 20min at 100%!). I come back to the store to request a refund and they explain to me that in the store we do not refund! I explain that it is defective. They do not want to hear anything despite 15min of tests which prove it. And at that moment I was told that anyway this 80 charger is intended for SAMSUNG and will never do the fast charge in 20 minutes! Only solution offered by the "manager" - come back the next day to see with the saleswoman so that she confirms that I am telling the truth! Scandal. I call customer service who confirms over the phone that the salesperson should never have sold me this accessory with the iPhone 8 because it was not intended for. They
advise me to call "Frauds" at BT to file a complaint and get a refund.
PIRE BOUTIQUE DE TELECOM
Je ne recommande vraiment pas
Incompetent staff! And the welcome zero ... I'll go over to them
Endless wait. Very poor customer management. There should be two kinds of services: a queue for those who buy a product, which takes a long time and increases the queue, and a queue for those who just come to pick up a product or ask for information, which takes only a few minutes. And maybe not enough staff to handle it all.
Too bad because the technical service on the phone is very efficient.
Boutique very friendly with a very welcoming staff and listening to its customers!
A big thank you to Sabrina ! !
pleasantly surprised.
I arrived with a negative outlook. seen the commentary seen here ...
In the end they can be changed staff, or I was lucky, but I had a polite reception, fast (but there were few people at noon) and my problem was dealt with quickly and efficiently. I do not put 5/5 because if Bouygue had been perfect, I will not need to move in their shop, more I have to wait another 2 weeks for my pb is set ....
Coming to try and maybe buy the new OnePlus 7 Pro, I was disappointed to find him on his stand but to find him unloaded and obviously not at all in charge. In addition he was attached with a huge anti-theft support. Impossible to take it in hand and even less to test the beautiful screen ... Bad first impression of the shop and loss of image for the brand OnePlus.
Despite the wait ... the counselors are efficient and kind enough
Store useless, half of the offers are only by internet, which is obviously not indicated anywhere.
We received a mail from bougues with a gift, for once bouygues necessarily gave gifts there was an hour of waiting and despite that the seller mickael allowed himself an incredible slowness, to stop between people. The wait was very difficult it is no longer a gift!
07 August 2019. Bouygues in Paris / Nation. Very good reception and services rendered.
Yeah ... the pros are very numerous and it does not prevent the wait (long, as it should). Not convinced, neither by the service, nor by the advice ... I came to exchange a box fiber against a new one: result of the races, it is the same thing ... lost 1h30 not counting that the guy does not have checked my storage box and a thread slipped by mistake, so I was good to replace me a second time to recover ... bof, bof ...
People make bad comments at the slightest annoyance without realizing the small world around their tiny navel ..... I think that when it's good you have to know how to say it too and it is why I leave this com! I work in the restoration I know what it is! Making myself a bit of an emergency (on my way to work!) To take a cell phone because I broke mine! On July 24, I queue to go home and a little granny asks 30,000 questions (I told myself that I am not ready to go home and that I will be late) the receptionist knew how to manage the concern of the lady in spite of her reminders .... ... and finally I was able to return without even 5 min ... Joseph received me to manage my request and I found him very professional, at the listen, nice .... it was a good time I spent there! Thank you !!!
very pleasant welcome by phone and in store, very helpful seller and giving very clear explanations
Very welcome, I leave the shop satisfied, my problem solved
Petite boutique. Le temps d'attente est relativement long car peu de vendeurs
A little wait because few sellers but seller welcoming, attentive and comprehensive advice. What fun!
Small, unwelcoming and poorly trained staff. No seat. Badly organized. A manager is missing.
Very large shops but not enough staff because many people. C and a pity for such a big shop like this one
Welcoming staff and quickly adjust the demand that is needed
Very nice shop. There are as many customers as the competition from next door.
Staff responsive and who knew how to meet my expectations, shop a little small though. I got to this shop a modem 4G HUAWEI which unfortunately quickly stopped working, following the breakdown of my internet box, I have a doubt about the quality of the equipment Bouygues.
Excellent customer service, attentive salesman and reliable advice.
No waiting, clear explanations, efficient. Thanks to the seller Fabrice
If we need anything we are served right now ...
The staff do their best is the organization of Bouygues is nullissime.
Not really kind on the phone. It goes hand in hand with the seriousness that Bouygues shows towards its customers!
Home smiling, almost '' family '' (as are families in upbeat movies). Fast service (holiday period, few customers .. no waiting).
Computer service of great rigor: even if you do not have all the documents .. the computer recognizes you.
In short: satisfaction guaranteed.
2 charming and competent women. On the other hand, the young man is hardly polite and barely amiable.
Welcome, I have to confirm tomorrow if it takes into account the reimbursement of the termination of my former provider free
A nightmarish expectation offset by the professionalism of the employees.
Super welcome with a lot of attention it is rare these days especially when it is sincere
Team very attentive and who does not count his time and his advice!
Ultra helpful and without waiting.
I left with a super insured, protected and stored phone!
Thank you so much.
Following my visit to the store, where there was no customer, to have information about the Samsung A41 .... I was told that the laptop was available but in expo ..... and I had to go to Darty's to see him?
If you are so busy and refer customers to competition why not close right away.
Prefer Darty ... Baker and others more professional.
Avoid this shop by any means possible. It is held by underqualified persons
scammed, prepaid card then 2 GB to 40 euros. I hate you and will no longer be a Bouygues customer.
good care even if there is always a little waiting.
Relatively long wait but the team in place is effective!
Sellers just want to sell. Despite the fact that I have already come with a product reservation in advance, so the sale is already assured, the answers to all my questions were "you have to look on the net" even that the sellers were really very available and there is no There weren't any customers in the store for once, but they obviously didn't want to work. Pity
A person who explained the situation well but a long wait (I was however present at the opening). Indeed, there is only one interlocutor present and a queue of several people (some of them leave before meeting the employee, so long the wait is long and desperate).
I was an aggressive saleswoman and I turned back when I came to take 2 subscriptions
The team at this store is great, excellent service.
