Alaska Women's Health Review

If there's a zero star I would give this is clinic a zero because the wait time are so long what's the point of making an appointment if we have to wait 30-45 minutes to see the doctor every time. What I hate the most about the clinic is because it looks like the doctor never look st my chart before coming to see me. I have the same doctor that see my at every appointment but always ask what my baby gender is. This doctor have ask me this question even right before I give birth and ask me on every visit. The people here don't care for their patients. I was so young back then and don't know a good clinic that's I went to this one. I would never recommend this clinic to anyone.

I don't understand the poor reviews because I have had my care here for about 8 years. I have had two babies with them and have had excellent care and customer service. All the staff there are very professional and caring. The doctors are also exceptional. I highly recommend this practice to everyone!

Awesome bedside manner! I feel all my needs and concerns are well cared for by Dr. Moses. She takes her time with me. I appreciate that. My appointments have been first thing in the morning, so I haven t ever had to wait to be seen. Nurses there are great too! Really positive experience. (My husband is a physician, I m pretty picky and I keep my expectations high.)

If there's a zero star option it would be up there. So rude! I've never been to a place that made me feel like I was a bad person because I am asking for help! They should've paid me to visit them since I had to pretty much do their jobs for them. I am shocked by attitudes I recieved from individuals in all their departments.

Okay, I personally don't understand either why everyone is complaining about the wait times, or the rudeness. I have seen several different providers there over the last two years (pre-, during and post-pregnancy), and have had no issues at all. Only once a dr seemed rude to me, and in retrospect, he acted the way he did clearly because he was eager to stay right on schedule, and I did not have enough time to ask my questions. Seriously, what would you rather choose: wait extra 10-30 min (and definitely not every time) and be CARED FOR or be kicked out asap because the next patient will be discontent? I choose the 1st one. It's your OB, for goodness sake, not a fast food joint.

My favorites are Dr. Hall and Ali Parker, ANP. Even without decades of experience behind their backs, they are amazing - knowledgeable, caring, respectful. Dr. Gohring delivered my babe and has been absolutely great throughout my labor - I never felt pushed, disrespected, dismissed or scared throughout my 27 hr labor.

The RNs there are great as well, and I never had any issues with scheduling, billing or front desk either.

So if you absolutely hate the idea of waiting a little extra before you are seen, feel free to look for some other place. If you prioritize quality medical care over impeccable time-management, you should pick this clinic.

We had a great experience, worked with Dr Whitefield. We struggled with infertility. Also worked with nurse Denise who was wonderful. We conceived our son a few months after starting treatment.

NOT MILITARY FRIENDLY!!!! Jason who answers the phones is nasty, unprofessional refusing veterans service! Talking with Vanessa office manager does nothing. Billing person Tami repeatedly billed me personally for 6 months threatening to send me to collections for not paying over $1000 bill for one office visit! Tami failed to properly submit my billing info with the VA referral to the third party billing company who had no idea said according to their paper work Im responsible for payment. After 7 months of calling everyone and having the VA continuously send them the referral and billing info to process it, I had to give this info to their third party billing service to save my credit report. After I finally corrected their gross misconduct in billing and saved my credit report, their office administrator Cindy Alkire submitted a note on my VA authorization that the doctors/owners of this facility agreed to no longer see me as a patient. However I was never notified of this unanimous decision to refuse a military veteran health care because they failed to ethically conduct business in this "health care" facility and repeatedly attempted to get me to pay $1000 cash for one visit. And when I call back because the doctor has not resolved my medical issue and the VA still has this facility as my one authorization, that is when Im told of Cindy Alkire's decision on behalf of the business owners/doctors of Alaska Womens "Health" to not provide care to me as a patient or even respect enough to notify me of the decision!
Still maliciously billing almost a year afterwards solely because of the FALSE information alaska womens health is providing to their billing company!!! BEWARE FRAUDULENT PRACTICES!

I've always had great customer service from staff. No one has ever been rude or short with me. Their communications to me are timely, and they are quick to respond to my messages. I'm half way through my first pregnancy and have been very happy with the service received here.

Scandalous owners at alaska womens health blame the third party billing company THEY HIRE about billing issues but the TRUTH is they play games. As Tami in their billing dept sends out the invoice to this third party and FAILS TO APPROPRIATELY FILL OUT VITAL BILLING INFO. So the third party tries to collect %100 cash from veterans or threaten your credit report with this Over priced visit that doesnt reslove patient issues. Similar to a racket to get over on patients and veterans! They abuse veterans then decide not to see them as patients WITHOUT NOTIFYING THEM! So a veteran has a referral to alaska womens health that you refuse to help as a patient and its disgusting! You lie about notifying the patient! You lie about billing! And you treat patients like cattle! Get over yourselves before a class action suit slaps your elite attitudes an your back!
*update* 11 months later the company alaska womens health employs to bill its CUSTOMERS and who they provide your billing info to, is STILL sending me over due collection threat letters! It was one visit, 100% covered by the VA, and these malicious billing practices or severe gross incompetent billing practices are continuing because i was a patient one time at alaska womens health! These crooks know what they are doing and wont stop until class action lawsuit forces them to do the right, moral, ethical thing as a business.

I don't understand the negative reviews either. I have been going to AWH for 4 years. I have never been rushed because the providers, especially Dr. Mitchell-Springer, spend the time needed to explain my condition and answer any questions. Because they care about their patients, I would assume that there could be some wait times that are unavoidable.

Service was ok with some providers, not great with others. Paying my bill has been a nightmare and their phone says they are closed sometimes when their posted hours claim they are open.

Nothing but good to say about my experiences with AWH, which have included a surgery and all that led up to it, and occasional appointments for various things. The staff takes its time with you and is completely thorough and professional. I have never experienced unusually long waits. I have complete faith in the care that I have received at AWH in the years that I have been a patient at this clinic.

I was seen the same day for a very uncomfortable issue. My treatment was efficient but I never felt rushed. Both the front desk staff as well as any of the care providers I have seen have been friendly comforting and knowledgable. I highly recommend AWH and will continue to use their services. If you show up ON TIME for your appointment that makes everyone's day easier. If your appointment runs long due to questions I would expect to wait patiently like an adult. As I would expect the next patient to do for me. We're all doing our best.

Worse doctors office in all of Anchorage! Do not go there!! The doctors and staff lie , cheat and refuse to let you be a part of your own health care! This place is a joke , cant even refill a simple prescription, that I've been taking for 5 years , that they themselves prescribed! Its absolutely ridiculous. Please find ANY other office in town ,and save your self the stress and frustration!!

I have thought a lot about how I want to write this review. I was a patient here for the first 27 weeks of my very first pregnancy. Let me be clear, this is not a bad practice. There s nothing terribly wrong I m sure a lot of people have great experiences. However, its not outstanding either, in my experience. So, I guess I m writing this for the women who wants to be involved in their health care just as much as the doctor is and wants to learn and be educated and taken seriously and listened to. If that s you, this is not a great match for you. I often felt rushed through my appointments. I was never asked or gave consent to them checking the baby s heart beat at every appointment it was just done automatically. It was just automatically assumed I would be getting the flu vaccine and if I didn t they made it seem like I m a terrible mother. And to be clear, it s not that I wasn t going to get the vaccine in the first place they just kinda made it seem like I didn t have a choice and I was going to be severely judged if I even asked to know the risks and be fully informed! Because knowing all the information is the only way you can give informed consent. And LADIES this is NOT quality health care! It is so important for your provider to educate you on EVERY procedure they are doing. You are your number one advocate. You need to feel comfortable asking questions and you need to have a high standard for your health care providers especially when it comes to prenatal care. They should be taking the time to talk with you and explain things to you. 10 minutes with a doctor once a month is NOT enough time to be fully educated and fully involved in your health care. This practice did not value that and often times I felt like my questions were a nuisance and that they didn t have time for me. There was also a lot of miscommunication and weirdness when I tried to learn more about the things I was going through in pregnancy. On top of that, if you re using tricare they are NOT in network. They will say they are but they are NOT.

I heard there is one Dr, Dr. Berry who is amazing but I never had her and there and I had a good experience with the NP for one of my appointments but there were two or three doctors I saw that did not seem to care about me at all. How awful my delivery would have been with a dr who just saw me as another patient and another delivery to get done. That is not the kind of situation I wanted to be in. My husband and I made the choice to switch to Midwifery and women s health care because you can still be seen by a midwife and have a hospital birth (something I wasn t aware of going into pregnancy) and WOW what a huge difference. I m telling you, find a provider who will take the time with you, teach you and make you feel comfortable, safe and heard. It s a night and day difference. I have learned more in my two appointments with this midwifery clinic than I learned in my full 27 weeks at Alaska women s health. If you re anything like me, in that you want to be involved in your health care and know everything that is going on this is not the practice for that. But again, I am very involved with my health care and I care a lot so it might be just me. If you re the same way just avoid the hassle!

I would give 5 stars for doctors. Doctors in this office are very professional. I took 3 stars off for their communication for billing.

I checked this office was 100% covered with my insurance and it was 100% covered for whatever service provided within this office.

However, they sent ultrasound order to another radiology clinic which is out-of-network of my insurance and now I have to pay 100% for the ultrasound service which could have been covered 100% with my insurance if they sent an order to in-network clinic. This radiology clinic was located at different location and they said this is where they normally send their patients to, and talk to radiology clinic for any billing issue. Couldn't they order ultrasound within Providence hospital? I wish if they communicated clear for me to check if that particular radiology clinic is covered with my insurance, then I could have done my research ahead of time. Also, they charged copay for the visit which was covered 100% with my Insurance with no copay and didn't inform me until I found out about it. I called them for refund 4 months after the clinic visit.

I called this office, talking to billing department, saying that what's done is done and I have to pay 100% for ultrasound but I wish if your clinic would have communicated better in the first place. They said they can't check billing for every single patient so it is patient's responsibility to check it.

Thus, I wanted to inform whoever reads this and decides to come to this clinic to check their insurance ahead of time, check which services are covered and where you are supposed to go to get your services covered. Check your insurance claims to make sure you are paying what you owe. I never had such issue with other obgyn clinics in the past. I wanted to stay because I liked Dr Hall but I don't want to go through this billing issue again, so I am going to check out another obgyn clinic which may communicate better.

Besides billing, medical staffs provided professional services in this clinic.
I hope this review helps this clinic improving.

P.s Just be aware this clinic is within providence hospital but they are not in providence network. This is private office located within providence hospital. Consider this when you are searching for obgyn providers with your insurance.

I went to labor and delivery at Alaska Regional when I was 34 weeks with full blown contractions. We thought for sure the baby was coming. The hospital itself, treated me amazingly. Dr. Hinkle was the on call OB, not my normal OB, who is Dr. Bell. Dr. Hinkle is short of amazing. I wasn t even a normal patient of his, but he made me feel comfortable and calm. Between him and the staff at AK Regional, we were able to figure what was wrong and stop the labor, so my baby could stay in a little longer. I m very pleased with the care I received from Dr Hinkle. He didn t brush my worries aside, actually listened to me and made sure I was comfortable. I went home knowing what triggered my preterm labor and and how to prevent it. Thank you Dr Hinkle!

I would like to say THANK YOU and I truly appreciate Mrs. Leslie Cayco-Travis for being able to see me the very next day. She went above and beyond, was very informative and listened to all of my problems. Even took extra steps and tests to ensure my health. I can t thank her enough. I only waited about 5 minutes before being seen, she wasn t in a rush to get me out of there which I appreciate as well. Will definitely try to keep her as my provider. Once again, thank you and your team for excellent treatment!

They are very kind and welcoming and I felt very comfortable coming in there for my personal needs

AK Women's Health is great! I have nothing but glowing things to say about Dr. Moses. The appointment was thorough and I really felt like she cared when she was listening. She is so kind and compassionate about women's health issues. She explained everything in a manner in which could be understood and took the time to allow for questions. She is EXACTLY what a doctor should be like.

I have high praise for AWH! As a post-menopausal woman, this is a practice of women who are experieced, compassionate, trustworhy and knowledgeable. My issues have been resolved through surgery with Dr. Mitchell-Springer. Both procedures for a hysterectomy and mid-urethral sling went smoothly and I recovered easily.

I waited 30 minutes for a doctor to attend me. Then she wasn't even familiar with my file when she showed up and couldn't answer basic questions I had. At my next appointment with a different Doctor, the Doctor didn't even show up. She sent a nurse midwife, who doesn't deliver babies and couldn't answer any of my questions either. I started crying, and then finally got the doctor I had an appointment with in the room. The doctor was condescending and couldn't answer basic questions about hospital procedure. Finally, the nurse midwife returned to the room and gave me a handout that had basic information on it. I found better, more complete information with a simple Internet search. What are you paying for with these doctors, the show up late or they don't show up and can't answer simple health questions. Shameful!

I started seeing someone here after I began having extremely rare symptoms, multiple tests were done, they never listened to what I had to say, they shuffled me around with staff, scared me by constantly mentioning different cancers it could be and then when it came down to it, all of their tests came back negative, and I was eventually told that they had no idea how to help me and I d be better off going elsewhere. They didn t even bother to give me a recommendation or referral. It s been over a year now and I m still paying off my bills from their bogus tests. Completely unknowledgeable staff, and poor bedside manner. Wouldn t recommend if your life depended on it. My next doctor found the problem after one test. Can t even believe what they put me through.

Not very pleased with them at all!! First pregnancy & every time I feel like I leave having more questions than answers especially since they rotate you to a new doctor every time so I feel like there s no connection between doctor and patient. I never feel happily greeted when I check in, it s more like ok next in line, I feel like I m interrupting the front desk from their busy life s to check me in to my appointment. I m debating finding another doc but I m due in August so I don t know if there s a point but if I have another child I will not go back here!!

Loved Dr.Gohring. The phone staff are hit and miss. Some are rude and need to be told how to speak to another human. Why isn t the manager doing much about it? Also, they will code things wrong and bill your labs the wrong way. I spent months trying to get rid of a bill I shouldn t have had to pay. Her attitude seemed I should just pay it since it wasn t a large amount. It took so long, they never fixed it or got back to me in the end. Too bad the docs and the staff can t seem to be equally productive and caring.

The first time I went to AWH I was 12 weeks postpartum (from a home delivery) and I went in to have an IUD inserted. I was incredibly nervous about the procedure; even though everything was healing amazingly I was so anxious thinking about inserting something into my battle-worn cervix. Dr. Beery was patient and understanding and I am thankful to her for helping me decide to go with the paragard IUD over the copper one I had initially wanted. The insertion was nearly painless, but I was more impressed by the staff's understanding of my nervousness. After the procedure I had a routine pap that showed abnormal cells; again Dr. Beery helped allay any fears and took her time answering my questions and concerns. I have since had several other appointments and I have felt just as respected and empowered and informed with every procedure and appointment. I can't recommend Dr. Beery enough; she is an utmost professional but also relatable and compassionate. I would also like to note that I was on medicaid and as far as the billing is concerned, the staff has informed me of any auxiliary fees or co-payments and it has been a breeze using medicaid with AWH.

If I could give 10 stars I definitely would!! Dr. Hinkle gave me my life back! I had so many lady health problems and I was miserable. Every doctor gave me the Let s give it more time speech because of my young age. Dr. Hinkle and his staff went above and beyond my expectations . They listened to my concerns and took immediate action upon any test results that came back. Dr. Hinkle NEVER made me feel like I was just another patient . He is EXTREMELY Knowledgeable and truly cares about his patients. I HIGHLY RECOMMEND HIM!

I was 15 when I first saw ak women's health for a colposcopy and a leep

the service was great, the nurses and doctors ensured me what would take place and everything went well, they managed my pain and had excellent follow up care their customer service is amazing and I would never trust any other providers like I do the providers at Alaska women's health.

they delivered all 3 of my children and even through the traumatic part of the births (complications) the service was excellent and they put up with frustrations and verbal anguish very well as I fished out quite a bit with my last delivery.

they listen to me and address my needs the best way possible

the team of doctors are a hoot and make you feel welcome and comfy!

I have seen every provider and will continue to do so forever!

thank you Alaska women's health for keeping my health a priority and making sure that I am in tip top shape :)

poor service from doctor and staff. long wait times and office staff doesn't care that their service is bad.

I love Dr. Mitchell-Springer. She always takes the time to listen to her patients and really connect with them. She's kind and helpful, no matter what the problem is. I would recommend her to anyone. She's been my ob/gyn for decades.