We are having a power outage in Bay Farm on New Years Eve and no one picks up the outage, customer service or general line. Unacceptable. Luckily neighbors are checking in via the next door app, our entire community is down and we have no way to get help.
None of the bill pay outlets are working Online or over the phone-they can t find my account etc etc , and nobody works on a weekend? What year is this again?
Worst company ever. They shut off our power twice for no reason stating somebody closed our account! When neither me or my husband authorized them to close it. So they sent a tech out tues to turn it back on. The second time We were on vacation from thurs -Sunday night came home to no power again!! all our brand new food spoiled! Called and they were unable to send out a tech saying it's non business hours and there is nothing they can do to us until the morning!! They wouldn't even transfer us to supervisor and didn't have anybody else to speak with as to why and who closed out our account.
they wouldn't send out anybody to have it back on I had to have my kids picked up by grandparents. This would never happen if we had PG&E
I cannot get an answer on the phone during business hours. It rings then a message comes on then it rings some more and eventually hangs up. I've tried several times a day for a few days. Of course paying my bill is no problem by automated system. I have already done that and now I need to speak to someone... I wonder if it would've been easier if I owed them money...
I have had a similar experience as others on here and it seems to be a pattern. I received a letter from amp as well saying that my account with them was closed. Several phone calls and hours on hold later they revealed that they allowed someone else to open an account with them using my address. They then sent me a ridiculously large bill and told me not to worry..... They would work with me until it was paid off. They refused to offer a detailed breakdown of the charges. They then shut my electricity off without warning and demanded payment in full plus $200 for a deposit and reinstatement fee. I explained to them that I was one disability and that I had a special needs child but they simply said that they didn't care. They had the notes on file showing the error they made but again they said they didn't care. They just wanted money. I have been with this power company since 2012 and they simply don't care.
Thank you...thank you...for getting power restored to 2394 Mariner Square - all the floating homes thank you!! From the bottom of our hearts and everywhere else. Job well done.
They switched to a new online account service provider last year and it has been horrible. So many issues with their service and this new account management. Complete wiping of their database account information and glitches after glitches with their system. Most importantly it failed to process a stop service request and now I found myself being charged for a month of electrical service even though I no longer live there. Trying to talk to customer service directly will just lead to them being extremely rude to you and offering no help or apology.
The representatives are rude. Do yourself a favor and dont even call if you have a question because the are clearly upset having to do their job.
I wish we had PG&E in Alameda. AMP is the worst utility ever.
alamedamp.com
