They switched to a new online account service prov...

They switched to a new online account service provider last year and it has been horrible. So many issues with their service and this new account management. Complete wiping of their database account information and glitches after glitches with their system. Most importantly it failed to process a stop service request and now I found myself being charged for a month of electrical service even though I no longer live there. Trying to talk to customer service directly will just lead to them being extremely rude to you and offering no help or apology.